Talkative is the smartest alternative to HERO for retailers or e-commerce stores. Here’s why:
Customisable and user-friendly, Talkative’s all-in-one conversational commerce solution is used by leading retail names to offer a powerful customer experience.
Here's a quick taster of what Talkative has to offer:
Enable direct launch video chat on mobile and desktop.
Offer lightning-fast communication with real-time translation and message preview.
Meet your customers on their channel of choice and foster long-term engagement.
Assist with navigation and streamline the online journey with page push technology.
Provide free voice calls and callbacks, all from the customer's browser.
Enable effortless self-service with automated virtual agents.
|Mobile app for agents|
|Direct video call|
|Social media integration|
|Chat widget &
|Virtual Agents &
HERO is a virtual shopping platform used by e-commerce and retail stores to assist online customers.
While HERO can help to improve customer communication through chat and video, it lacks a full range of connectable and customisable contact channels.
For example, while HERO does offer recorded video, customers can’t launch a direct, live video call.
HERO is also only available on mobile devices - not desktops.
It means you're limited in the ways you can best serve your site's visitors.
With Talkative, you can provide a more connected virtual shopping experience.
It'll allow you to develop more personalised connections with online shoppers. Let's explore how.
Talkative's omnichannel solution is much more than a virtual shopping platform.
By picking and choosing the best communication channels for your target audience, you can provide convenience and personalisation to level up the customer experience.
Why try to entice your site's visitors with boring text descriptions when you can bring the online shopping experience to life with face-to-face communication?
Thanks to Talkative's intuitive video chat, your e-commerce customers can enjoy the 'IRL experience' that the HERO app offers, but with much more customisation:
With shoppers using Talkative's video chat being up to 4x as likely to make a purchase, Talkative's video chat gives you a competitive edge.
Meanwhile, your customers get to visit their favourite online store whenever and wherever they want.
Today's shoppers want an online experience that provides convenience, personalisation, and lightning-fast responses.
Give online shoppers what they want by adopting enhanced live chat within your virtual shopping platform:
54% of customers now use channels like Facebook and Instagram to research products before they buy online.
Be where your customers are with Talkative's customisable social media integrations.
Shopping online can prove a headache for some customers - they just need that extra little bit of assistance.
While virtual shopping platforms like HERO help increase online sales, sometimes your customers will want more on-screen guidance than face-to-face communication.
This is where Talkative's cobrowse and screenshare capabilities come in.
Unlike HERO's platform, Talkative allows you to:
Whether it's a customer service query or sales call, some customers will always prefer the more traditional approach of using the phone.
With Talkative's voice calls, you can meet your customer needs with the added convenience of calling straight from a browser.
Talkative's voice calls can help you:
The best retailers understand that not all customers don't have all the time in the world.
Use Talkative's web callbacks to capture warm leads and invite them back to your virtual store at a time that suits them.
In turn, web callbacks will help you:
Unlike HERO’s more basic chatbot, Talkative’s virtual agents and chatbots can help increase self-service and efficiency within your contact centre team.
What's more, our chatbots can be customised and connected to all other channels, helping you provide lightning-fast customer support 24/7.
As a virtual shopping platform, HERO can help offer a better connection between you and your customers.
However, with a wider range of channels, customisations, and integrations available, deploying Talkative will allow you to create a virtual retail experience that's specifically tailored to your brand.