Talkative vs Klarna Virtual Shopping

5 reasons to choose Talkative over Klarna Virtual Shopping 

1. Talkative was built for brands with a more complex sales process

Talkative was founded in order to connect customer contact teams and their brand’s digital touchpoints. However, unlike other virtual shopping providers, Talkative caters to brands that have a longer more complex buying journey. 

After all, while quick ecommerce interactions can be improved via video chat, it’s the more complex consultations that require a more robust solution - one which gives your brand the flexibility to create truly bespoke customer experiences 

That’s where Talkative comes in. From travel to automotive to high-ticket retail, Talkative was built for you - brands that want to offer more dedicated, human customer service.

Want to learn more? Discover Why Talkative.

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2. Talkative is the most flexible video chat choice

As mentioned above, Talkative was built with flexibility in mind. So, while Klarna’s video chat offering focuses on deploying in-store agents, Talkative was built with a far broader feature set - one which continues to grow with our weekly development releases. 

As such, Talkative’s video chat comes with a wealth of features that you won’t see from other video providers. Take both scheduled and on-demand appointments, for example. Or your ability to deploy both mobile and desktop agents - unlike Klarna, which prioritizes in-store associates. 

Finally, there’s the growing range of features that we keep adding and improving, week after week. With video previews, multi-party video chat, virtual backgrounds, video annotations, voice calls, and more, Talkative gives you the flexibility you need to create a unique video experience for your brand. 

See the full list of Talkative’s video chat features.

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3. Talkative integrates into countless CRM, contact center, and back-office systems 

As a feature designed for in-store agents, Klarna’s list of integrations is primarily aimed at retail and ecommerce brands with specific use cases. 

Talkative, meanwhile, was designed to integrate into countless workflows, frameworks, and software environments. For instance, Salesforce brands can deploy the Talkative platform to provide enhanced service and sales support all while leveraging their CRM’s customer data. Mitel contact centers can do the same, seamlessly integrating Talkative into a single pane of glass, providing maximum impact with minimum disruption. Even Microsoft Teams houses can now turn their UC environment into a customer contact platform - all with Talkative. 

However your brand engages customers, Talkative’s growing list of integrations includes CRMs, ecommerce platforms, contact center solutions, and countless more back-office systems. 

See Talkative’s full integrations library.

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4. Talkative gives you omnichannel capabilities

Alongside video chat for virtual shopping, Talkative comes with several connected channels as standard. So, unlike Klarna, Talkative empowers you to escalate between chat, voice, video, cobrowse, and more with ease. 

Our range of integrations doesn’t stop with CRMs and back-office software either. With integrations into Facebook Messenger, WhatsApp, SMS, and more, getting Talkative means your brand can engage and convert customers wherever they might be - whether that’s your website, app, or social media. 

Discover Talkative’s full capabilities list.

5. Talkative is better suited for high-value growth

To increase revenue via your customer contact team, you need to provide the tools that enable high-value interactions. Talkative achieves this by giving both your customer advisors and their supervisors the feature set they need to connect, convert, analyze, and grow. 

For agents, these features include video chat, enhanced live chat with AI agent assist, real-time translation, message preview, cobrowse, and more. For supervisors, there’s our drag-and-drop dashboard editor, intelligent alerts, sentiment analysis, and a whole range of tools that’ll better help you learn about your customers and contact center staff. In turn, you’re better equipped to focus on the interactions that matter most. 

Discover how with our Platform Overview.

Need more specifics?

Sometimes you need to see a platform in action to fully understand how it’ll work for you and your team. 

So, to help you make the best decision, get in touch now. Book your demo, and we’ll show you what your brand can really achieve when you get Talkative.