Talkative vs Klarna Virtual Shopping

Looking for a platform that prioritizes virtual shopping as a main feature rather than an extra? Discover why Talkative's your best choice.

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Talkative offers some features that are very similar to Klarna, but also a whole host of additional functionality. First, let’s take a look at the similarities:

What’s similar to Klarna Virtual Shopping?

Talkative offers easy to use chat with powerful features such as video chat, image sharing, SMS/WhatsApp.

Your customers can chat with you from your ecommerce website, and you can prompt them to select their query reason before transferring to your sales advisors. 

What’s different to Klarna Virtual Shopping?

Talkative offers a number of features that enable you to deliver superior service and ecommerce performance. While Talkative and Klarna share some similarities in their virtual shopping solutions, Talkative stands out with its versatile device support, enhanced design customization, advanced AI and bot options, superior video chat capabilities, unified chat management, and extensive integration options. These features enable Talkative to deliver a more robust and flexible e-commerce experience.

  1. Desktop Users

You can use Talkative from any device, not just mobile. You can even have different teams in-store and at their desk.

  1. Enhanced Design Customization

Talkative’s widget designer gives you almost unlimited flexibility with how you offer chat to website users.

You can choose your own fonts, surface dynamic queue information, and have customer-journey-specific experiences, such as product-specific CTAs.

You can even set up proactive “Nudges” to engage visitors with CTAs that are as on-brand as you want to make them.

  1. Advanced bot options

Talkative also shines with its advanced bot options. By integrating AI into the chat experience, it effortlessly handles basic queries, freeing up your team to focus on complex sales and product advice. 

Unlike Klarna's more limited chatbot capabilities, Talkative allows for the creation of sophisticated chatbot flows, leveraging AI to automate interactions and learn from your website's data, thus enhancing efficiency.

  1. Cobrowse and screenshare

Another standout feature is Cobrowse and Screenshare. This functionality takes customer engagement to a new level by allowing agents to view and interact with the customer's screen (with permission). This feature is especially useful for guiding customers through complex processes or troubleshooting issues in real-time.

  1. Advanced Video Chat

Talkative's video chat offers a seamless transition from chat to video calls, providing customers with an immersive in-store experience. Customers can initiate video calls directly from your website, either on-demand or through scheduled appointments. This feature is enriched with functionalities like video previews, multi-party video chats, virtual backgrounds, multi-party video, and voice calls. 

  1. Unify customer service chat and sales chats into one

Unifying customer service and sales chats is another area where Talkative excels. Instead of using separate widgets for different teams, Talkative offers a unified widget across your website. This integration includes smart routing to direct customers to the appropriate team and the ability to transfer chats to different departments if needed, ensuring a streamlined and efficient customer experience.

  1. Salesforce and CCaaS integrations

Integration capabilities of Talkative extend beyond the standalone product. It seamlessly integrates with Salesforce, allowing users to interact with customers within the context of their full Salesforce profile. Its compatibility with other CRM systems and leading CCaaS platforms like Genesys adds to its versatility.

  1. SMS, WhatsApp, and Facebook Messenger

Talkative expands your reach by integrating SMS, WhatsApp, and Facebook Messenger. This broadens the channels through which customers can reach out, allowing them to use their preferred method of communication. 

Need more specifics?

For a hands-on understanding of how Talkative can transform your e-commerce experience, it's best to see it in action. Reach out to us to book a demo, and we'll showcase the full potential of Talkative for your brand.

You’re better off getting Talkative

Talkative’s Consultative Service channels empower your team to achieve astounding results, including:


positive approval rating from video chat customers.


increase in customer live chat interactions.


increase in average order value for video chat shoppers.

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Forget customer service software

Talkative’s Consultative Service Platform was built for every brand that wants to honor their high-value customers with a truly human digital experience.

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Pick and choose the channels that work for you

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Guide your customers on-screen as if you were side-by-side.

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Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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SMS/MMS, WhatsApp, Facebook, Google Business, and more.

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Deep integration without the delays

Need an integration? Talkative can tie together your website, app, and back-office systems with ease.

Schedule your team’s live demo

Book a demo for a time and date that suits you.