Considering Surfly for Your Contact Center? Hear Us Out First.

3 reasons to choose Talkative over Surfly

1. Talkative has sales and service in its DNA 

When it comes to offering your customers a collaborative tool for file sharing and document viewing, Surfly is a fantastic choice. However, if you’re looking for a video and cobrowsing platform to help improve service and sales, Talkative is the solution for you. 

Why? Because our Consultative Service Platform was built for brands with a longer buying experience - brands that want to make each of their interactions more personable and profitable. To achieve this, Talkative comes with all the tools your advisors and supervisors need to connect, convert, analyze and grow. 

See how we do it here: Why Talkative? 

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2. Talkative gives you omnichannel capabilities

Unlike Surfly, Talkative comes with a range of channels alongside video chat and cobrowse. These include live chat and chatbots, two channels Surfly does without. As mentioned above, this is because Surfly is designed around a few primary use cases. Talkative, on the other hand, is designed to give you the power to create a truly unique customer experience. 

For brands with a longer, more consultative sales and service process, there’s no one-size-fits-all solution for increasing sales and improving efficiency. Instead, you need to meet your customers in the way that best suits them. It’s why Talkative comes with a huge range of tools for your advisors and supervisors to take advantage of. 

From live chat to video to web calls, social media, and more, Talkative comes with all the channels and integrations you need to meet your high-value customers on your website, app, and social channels. 

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3. Talkative attracts and engages more customers 

As Surfly is a collaborative cobrowsing and video tool, customers and advisors have to explicitly arrange to communicate via the platform through a preceding live chat conversation. Once again, this suits Surfly’s use case perfectly. But if you’re looking for a video platform that attracts and engages customers, Talkative is the right choice. 

Why? Because Talkative’s Consultative Service Platform comes with all the features you need to grab customer attention when it matters most. With intelligent nudges and triggers, as well as one of the most powerful no-code widget editors on the market, getting Talkative is proven to give your brand a surge in customer engagement, sales, and success. 

See Talkative's customer stories to learn more. 

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Need more specifics?

Sometimes you need to see a platform in action to fully understand how it’ll work for you and your team. 

So, to help you make the best decision, get in touch now. Book your demo, and we’ll show you what your brand can really achieve when you get Talkative.