Meet The Top Tawk.to Alternative → Talkative

Tawk.to is advertised as the ‘free’ chat service on the market, but is it the best? Talkative live chat has more advanced capabilities that help you deliver a superior customer experience, making it the perfect Tawk.to alternative for organisations of all sizes.

Before looking at our live chat features and what makes Talkative the best alternative to Tawk.to, let’s break down one of Tawk.to’s key selling points - is it 100% free?

Is Tawk.to really free? 

Live chat service

Tawk.to is advertised as 100% free. This is slightly misleading, so let’s clear a few things up.

Tawk.to has a different business model to other live chat solutions on the market. Rather than making it’s sole profit by ‘selling’ it’s chat software, it offers a ‘hire a chat agent’ service. It charges $1 an hour for every chat agent a company hires, essentially making Tawk.to an outsourcing customer service company. 

So, Tawk.to makes most of its money through outsourcing, which means it can offer a free version of its live chat service. However, this free version comes with some caveats. For example, to remove the Tawk.to branding on the live chat widget, you will need to pay $15 a month.

In other words, Tawk.to does offer free live chat, but to enhance the service to make it the best chat service, you will need to pay for it. 

Is free really best?

A free service always sounds great, but is it really the best? Like every product, you pay for what you get with live chat. 

While Tawk.to is a good chat solution, it is a basic solution. If you want a simple chat that lets you answer customer requests in real-time, then tawk.to is sufficient, but live chat can do so much more than this! Why not….


  • Integrate live chat with your CRM for optimal customer tracking and data collection?
  • Route interactions to the most appropriate agent for the best customer experience?
  • Support your agents with a conversational chatbot to increase efficiency?
  • Have in-built GDPR, PCI and HIPAA chat compliance for maximum security?
  • Connect live chat to other contact channels, such as voice and video chat, to offer superior customer service? 


For a complete customer engagement solution that allows you to reap all the benefits of live chat, Talkative is the perfect alternative to Tawk.to.

What makes Talkative the best Tawk.to alternative?

CRM Integration

Easily integrate with Salesforce and Mitel so everything is manage from one dashboard

AI Virtual Agent Support

Use conversational chatbot capabilities to increase contact centre efficiency

GDPR, PCI & HIPAA compliance

Automatically mask sensitive customer data & comply with business sector security rules

Multilingual support

Support customers around the world with real-time translation into 100+ languages

Voice, video & cobrowse

Seamlessly transfer interactions to voice, video & cobrowse to best serve customer needs

Messenger app integrations

Integrate with WhatsApp and social media messenger apps to be where your customers are

Cutting-edge Talkative chat features

1. Full CRM & contact centre integration

Talkative is designed to integrate with both Salesforce and Mitel (and we are working on more!). This integration means agents can handle all chat interactions from the same dashboard, making their job easier. 

It also allows agents to match customers with data in your CRM in real-time, which means they can gain context to better deal with a query. With Talkative, you can set up simple pre-chat forms to gather customer information, such as name and email address, before a chat session to really get the most out of this integration. 

2. Escalate to voice, video and cobrowse

Live chat is great, but it isn’t always the best channel to deal with customer requests. That’s why Talkative offers additional contact channels, including:

With all these channels as part of one package, an agent can seamlessly escalate from live chat to video, voice or cobrowse to best serve the customer’s needs and effectively resolve their query/problem. 

Having all these different communication options up your sleeve can help you appeal to different customer preferences and demands, and really help your customer support stand out from the crowd. 

 3. Real-time translation

Another factor that makes Talkative the best Tawk.to alternative is its ability to translate chat conversations into over 100 languages in real-time. 

Talkative live chat can automatically detect the language and translate from A to B and B to A immediately, allowing agents to maintain fast responses. It also allows both the agent and customer to see messages in the original language, which helps to mitigate any translation mistakes.

At the time of writing, Tawk.to only supports 27 languages and does not offer real-time translation. Instead, agents need to rely on pre-translated canned messages, meaning there is a limit on the responses they can send.

4. Virtual Agent capabilities

We believe intelligent chatbots are a great live chat supporting tool. By detecting user intent and connecting to company data, they can deliver01 personalised responses to common customer questions. 

Why not let our virtual agent deal with customer FAQs, freeing live agents up to deal with complex queries?

As part of the Talkative system, the chatbot can seamlessly transfer a customer to a live chat exchange with an agent whenever it is needed, ensuring maximum customer satisfaction. 

Talkative virtual agent

5. Messaging app integrations

The messenger app WhatsApp has 2 billion users worldwide, which means your customers are probably using it. Be where your customers want you to be by enabling WhatsApp communication!

Talkative live chat can be integrated with WhatsApp to make this happen. With our integration, WhatsApp messages are put through to the same live chat dashboard, and join the same live chat queue, allowing agents to answer WhatsApp requests in real-time like a normal web chat exchange. 

6. Assign roles and permissions

Unlike Tawk.to, Talkative allows you to organise agent access by assigning roles and permissions. You can limit agent access to certain contact channels and/or chat requests, which makes it a lot easier to manage interactions in a busy contact centre. 

7. GDPR, PCI and HIPAA compliance

Talkative live chat is 100% safe and can be adapted to fit any security needs you have. 

  • GDPR - we can help you set up the correct personal data collection agreements and privacy settings
  • PCI - our live chat can mask sensitive customer information, such as card details, to make sure you stay PCI compliant
  • HIPAA - Talkative ticks all the boxes to make it appropriate for health providers. Find out more in our HIPAA compliant chat checklist.

8. Expert deployment assistance

A disadvantage of a 'free' service like Tawk.to is the lack of assistance to get the system up and running, and continued support and advice to fix little bugs. As an alternative to Tawk.to, Talkative offers expert deployment assistance as part of the price.

Our experienced developers will ensure everything is set up to work in the optimum way for your business, and will work with you to find the best way to integrate the Talkative solution with your website and existing systems. Continued support is also on hand whenever you need it.

You can configure and customise the chat service in any way you like: from setting up chat triggers to designing the look of your chat widget, it’s all up to you. Plus, you don’t need to pay extra to remove Talkative branding! 

"The support and guidance we have received from Talkative has been invaluable and has enabled us to offer our customers the right level of service through live chat and meet expectations. We were able to work closely with Talkative from the initial scoping of the project through to implementation and post-launch improvements to ensure the product suited our needs and this was critical to the success." (G2 review)

Talkative vs Tawk.to: Compare live chat features

Features
Talkative
Tawk.to
Multilingual support
Yes - 100+ languages
Yes - 27 languages
Whatsapp integration
Yes
No
In-built PCI, GDPR & HIPAA compliance
Yes
No
Whatsapp integration
Yes
No
CRM Integration: Salesforce & Mitel
Yes
No
AI chatbot capabilities
Yes
No
Role-based permissions for agents
Yes
No
Advanced queueing and routing
Yes
No
Voice calls
Yes
Add-on
Video chat
Yes
Add-on
Video chat
Yes
No
Cobrowsing
Yes
No
Canned messages
Yes
Yes
Message previews
Yes
Yes
Chat triggers
Yes
Yes
Custom branding
Yes
Add-on
Mobile app integration (iOS and Android)
Yes
Yes
Deployment assistance
Yes
No
Free trial
Yes - 14-day free trial
No

Who’s chosen Talkative over Tawk.to?

Don’t just take our word for it, companies around the world have chosen Talkative as the perfect alternative to Tawk.to! 

  • Renault
  • Healthspan
  • Barvissimo
  • White Stuff
  • Yello Zebra

Why not try Talkative for free? Sign up for our 14-day free trial (no commitment required) or book a free demo below to see our solutions in action.


Request a live demo

Pick a date from the calendar below for a free demo.
One of our experts will walk you through Talkative and answer any questions you have.