Contact Centre

All of Talkative’s articles, blog posts and research about the topic of Contact Centres. There is always new content and information being added about other topics we are passionate about including, Customer Experience, Online Customer Service and Cobrowsing.

The Past, Present and Future of Customer Contact: Driving contact centres into the 2020s

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

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