Contact Centre

All of Talkative’s articles, blog posts and research about the topic of Contact Centres. There is always new content and information being added about other topics we are passionate about including, Customer Experience, Online Customer Service and Cobrowsing.

The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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4 Ways to Improve Contact Centre Efficiency during the Covid-19 outbreak

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

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The Past, Present and Future of Customer Contact: Driving contact centres into the 2020s

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

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