Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.
Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.Read Story
How can you maintain contact centre efficiency and good customer service during COVID? Find out how to keep your business and contact centre ticking with home-based agents and digital contact channels.Read Story
What is poor customer service and how can your business avoid it? Stop driving customers into the arms of your competitors by avoiding these top 6 examples of bad customer service!Read Story
How can WebRTC-enabled communications lead to customer satisfaction and improved conversion rates? We're here to give you the answerRead Story
Customer Service vs Customer Experience, what’s the difference? One is about solving customer problems, while the other is about anticipating customer needs. Click here for a detailed explanation of the differences between the two terms. You can digest the information in a blog post, video or handy infographic!Read Story
Are High Street retailers prepared to meet their customers' demands for personalised online customer service and experience?Read Story