Customer Service

Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.

Customer service rep hanging up on rude customer
Customer Service

How to Deal with Rude Customers: Tips for Customer Service

Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service!

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Customer checking his watch after an inconvenience
Customer Service

Stop Saying 'Sorry for the Inconvenience' - Say This Instead

Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!

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Hand helping customer journey
Customer Service

Proactive Customer Service: It’s Essential for Your Business.

What is proactive customer service, and how do you implement it for your business? In this guide, we reveal all with definitions, benefits, and best practices!

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Target and arrow with pound sign, chart, and graph
Customer Service

8 SMART Customer Service Goals [With Real Business Examples]

Are you tired of your customers going elsewhere? You need our list of SMART customer service goals - with real life business examples to educate and inspire.

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Customer frustrated surrounded by bad customer service icons
Customer Service

11 Worst Digital Customer Service Mistakes (and How to Fix Them)

Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.

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Mobile phone with magnet
Customer Service

7 Great Customer Engagement Examples That Boosted Brand Loyalty

Wondering how to increase your customer engagement? Discover our favourite customer engagement examples and how they can help boost your customer retention.

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