Customer Service

Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.

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Customer Service

7 Great Customer Engagement Examples That Boosted Brand Loyalty

Wondering how to increase your customer engagement? Discover our favourite customer engagement examples and how they can help boost your customer retention.

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Customer Service

How to be PCI Compliant - A Complete Guide

Do you know how to be PCI compliant in 2021? Remember, if you process card payments, PCI compliance applies to you. Discover how to protect yourself today.

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List of 12 contact channel metrics
Customer Service

Top 12 Contact Centre Performance Metrics to Track in 2021

What are the key contact centre performance metrics you should be tracking this year? From resolution to response times, discover the 12 most useful metrics according to our experts.

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Customer Service

How-to Provide Excellent Holiday Customer Service this Christmas

Ready to deal with increased customer service queries this Christmas? Discover our 5 simple tips that will help you deliver excellent holiday customer service in 2020.

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Customer Service

Best 8 ways to easily improve your website communication

Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.

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Customer Service

COVID and Contact Centres: 4 Ways to Maintain Good Customer Service

How can you maintain contact centre efficiency and good customer service during COVID? Find out how to keep your business and contact centre ticking with home-based agents and digital contact channels.

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