Customer Service

Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.

Average response time clock
Customer Service

Average Response Time: Improve Your Speed to Succeed!

Average response time can directly impact your conversions, public image and customer satisfaction. Discover more & how to improve with our ultimate guide!

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Customer enjoying virtual clienteling via video chat on smart phone
Customer Service

Virtual Clienteling: The Most Personalized Customer Experience

A virtual clienteling solution can empower your sales team to create the most personalized customer experience. Discover how with our latest guide!

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Call center agent on customer call
Customer Service

12 Call Center Innovation Ideas for 2022

Are you looking to transform your call center and boost your performance? Make sure you’re ahead of the curve with the best call center innovations for 2022!

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Customer service rep hanging up on rude customer
Customer Service

How to Deal with Rude Customers: Tips for Customer Service

Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service!

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Customer checking his watch after an inconvenience
Customer Service

Stop Saying 'Sorry for the Inconvenience' - Say This Instead

Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!

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Hand helping customer journey
Customer Service

Proactive Customer Service: It’s Essential for Your Business.

What is proactive customer service, and how do you implement it for your business? In this guide, we reveal all with definitions, benefits, and best practices!

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