Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.
Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service!Read Story
Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!Read Story
What is proactive customer service, and how do you implement it for your business? In this guide, we reveal all with definitions, benefits, and best practices!Read Story
Are you tired of your customers going elsewhere? You need our list of SMART customer service goals - with real life business examples to educate and inspire.Read Story
Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.Read Story
Wondering how to increase your customer engagement? Discover our favourite customer engagement examples and how they can help boost your customer retention.Read Story