Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.
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Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.
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How can you maintain contact centre efficiency and good customer service during COVID? Find out how to keep your business and contact centre ticking with home-based agents and digital contact channels.
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What is poor customer service and how can your business avoid it? Stop driving customers into the arms of your competitors by avoiding these top 6 examples of bad customer service!
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How can WebRTC-enabled communications lead to customer satisfaction and improved conversion rates? We're here to give you the answer
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Customer Service vs Customer Experience, what’s the difference? One is about solving customer problems, while the other is about anticipating customer needs. Click here for a detailed explanation of the differences between the two terms. You can digest the information in a blog post, video or handy infographic!
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Are High Street retailers prepared to meet their customers' demands for personalised online customer service and experience?
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