Discover the latest customer service trends and expert insights. Put your customers first and take your online customer support to the next level with our practical guides and tutorials.
Wondering how to increase your customer engagement? Discover our favourite customer engagement examples and how they can help boost your customer retention.Read Story
What are the key contact centre performance metrics you should be tracking this year? From resolution to response times, discover the 12 most useful metrics according to our experts.Read Story
Ready to deal with increased customer service queries this Christmas? Discover our 5 simple tips that will help you deliver excellent holiday customer service in 2020.Read Story
Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.Read Story
How can you maintain contact centre efficiency and good customer service during COVID? Find out how to keep your business and contact centre ticking with home-based agents and digital contact channels.Read Story