Practical guides on the latest web chat and chatbot technology from industry experts. From live chat best practices to AI virtual agent training, learn the benefits of live web chat software and how to get the most out of it.
Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.
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Managing a live chat queue is all about balancing operational efficiency and customer satisfaction. Discover our 11 queue management best practices here.
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How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.
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Looking for chatbot inspiration? Discover the 9 most innovative and effective ecommerce chatbots used by brands - they’ll give you lots of ideas!
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Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.
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Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.
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