Live Chat and Chatbots

Practical guides on the latest web chat and chatbot technology from industry experts. From live chat best practices to AI virtual agent training, learn the benefits of live web chat software and how to get the most out of it.

Customer service chatbot talking to customers
Live Chat and Chatbots

Customer Service Chatbots: Everything You Need to Know

Customer service chatbots can supercharge how you manage sales and support. Discover how with our ultimate guide on self-service bots and virtual agents!

Read Story
copy of chat transcript
Live Chat and Chatbots

Chat Transcripts 101: How to Offer Customers Chat Transcripts

Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.

Read Story
Customers waiting in live chat queue
Live Chat and Chatbots

Live Chat Queue Best Practices: 11 Top Tips

Managing a live chat queue is all about balancing operational efficiency and customer satisfaction. Discover our 11 queue management best practices here.

Read Story
chatbot with graph, clock, magnifying glass
Live Chat and Chatbots

The 7 Most Important Chatbot Analytics to Track Success

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.

Read Story
Chatbot talking to customer
Live Chat and Chatbots

9 Effective Ecommerce Chatbot Examples from Successful Brands

Looking for chatbot inspiration? Discover the 9 most innovative and effective ecommerce chatbots used by brands - they’ll give you lots of ideas!

Read Story
Virtual agent chatting to customer
Live Chat and Chatbots

What is a Virtual Agent and what can it do for your Business?

Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.

Read Story

Always in the loop.

Subscribe to updates and new posts from our blog
We will never share your email address with third parties.