Live Chat and Chatbots

Practical guides on the latest web chat and chatbot technology from industry experts. From live chat best practices to AI virtual agent training, learn the benefits of live web chat software and how to get the most out of it.

chatbot with graph, clock, magnifying glass
Live Chat and Chatbots

The 7 Most Important Chatbot Analytics to Track Success

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.

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Chatbot talking to customer
Live Chat and Chatbots

9 Effective Ecommerce Chatbot Examples from Successful Brands

Looking for chatbot inspiration? Discover the 9 most innovative and effective ecommerce chatbots used by brands - they’ll give you lots of ideas!

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Virtual agent chatting to customer
Live Chat and Chatbots

What is a Virtual Agent and what can it do for your Business?

Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.

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Customer using HIPAA compliant live chat
Live Chat and Chatbots

How to Ensure a HIPAA Compliant Chat: A FULL Checklist

Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.

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Globe with 'hello' in different languages
Live Chat and Chatbots

How to Choose the Best Multilingual Live Chat

Looking for a multilingual live chat so you can support your international customers? Discover what features make a chat translator stand out and choose the best multilingual chat support for your customers.

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Screws
Live Chat and Chatbots

The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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