Live Chat and Chatbots

Practical guides on the latest web chat and chatbot technology from industry experts. From live chat best practices to AI virtual agent training, learn the benefits of live web chat software and how to get the most out of it.

Live Chat and Chatbots

What is a Virtual Agent and what can it do for your Business?

Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.

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Live Chat and Chatbots

How to Ensure a HIPAA Compliant Chat: A FULL Checklist

Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.

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Live Chat and Chatbots

How to Choose the Best Multilingual Live Chat

Looking for a multilingual live chat so you can support your international customers? Discover what features make a chat translator stand out and choose the best multilingual chat support for your customers.

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Live Chat and Chatbots

The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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Live Chat and Chatbots

Chatbots vs Live Chat: Which gets the best results?

Thinking about incorporating chat on your website but don’t know if chatbots or live chat will work best? Use our complete chatbots vs live chat guide to compare the two and work out which one will bring you the best results.

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Live Chat and Chatbots

Web Chat Best Practices: Top Tricks For Success [Updated]

The only guide you’ll ever need for excelling at live web chat to improve sales and customer service.

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