Live Chat and Chatbots

Practical guides on the latest web chat and chatbot technology from industry experts. From live chat best practices to AI virtual agent training, learn the benefits of live web chat software and how to get the most out of it.

Chatbot marketing
Live Chat and Chatbots

Marketing With Chatbots: Ten Game-Changing Tactics for 2022

Chatbot marketing can help businesses connect with customers, solve problems and automate the lead generation process. Discover how with our latest blog!

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Attracting leads with live chat
Live Chat and Chatbots

The Power Of Live Chat Lead Generation

Want to capture more leads and provide humanized customer service? Discover the power of live chat solutions & live chat lead generation in our latest blog!

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Customer service chatbot talking to customers
Live Chat and Chatbots

Customer Service Chatbots: Everything You Need to Know

Customer service chatbots can supercharge how you manage sales and support. Discover how with our ultimate guide on self-service bots and virtual agents!

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copy of chat transcript
Live Chat and Chatbots

Chat Transcripts 101: How to Offer Customers Chat Transcripts

Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.

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Customers waiting in live chat queue
Live Chat and Chatbots

Live Chat Queue Best Practices: 11 Top Tips

Managing a live chat queue is all about balancing operational efficiency and customer satisfaction. Discover our 11 queue management best practices here.

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chatbot with graph, clock, magnifying glass
Live Chat and Chatbots

The 7 Most Important Chatbot Analytics to Track Success

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.

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