Omnichannel

Omnichannel vs multichannel: what’s the difference? One focuses on customer engagement, the other focuses on customer experience. Discover the important differences between an omnichannel and multichannel strategy.

How do you deliver contact centre digital transformation? Use our step-by-step digital transformation framework to guide your business’ contact centre into the digital age, introducing new digital channels and systems to meet customer needs.

This article considers the challenges high street retailers face when it comes to transitioning their business online without compromising on the quality of their services.

What contact channels are best for communicating with your customers? Discover the 12 most effective customer channels and their key benefits here.

What is an omnichannel customer experience? Could your company benefit from creating an omnichannel journey for your customers? Learn how to develop an omnichannel experience for your customers and discover practical examples from market leading companies for top tips!