Omnichannel is the future of customer service. Get practical advice on how to implement and maintain an omnichannel customer experience strategy from our experts.
Omnichannel vs multichannel: what’s the difference? Both involve the use of multiple channels to market a business and communicate with customers, but while one focuses on customer engagement, the other focuses on customer experience. Click here to discover the important differences between an omnichannel and multichannel strategy.Read Story
How do you deliver contact centre digital transformation? Use our step-by-step digital transformation framework to guide your business’ contact centre into the digital age, introducing new digital channels and systems to meet customer needs.Read Story
This article considers the challenges high street retailers face when it comes to transitioning their business online without compromising on the quality of their services.Read Story
What is an omnichannel customer experience? Could your company benefit from creating an omnichannel journey for your customers? Learn how to develop an omnichannel experience for your customers and discover practical examples from market leading companies for top tips!Read Story