All of Talkative’s articles, blog posts and research about the topic of Video. There is always new content and information being added about other topics we are passionate about including, Customer Experience, Online Customer Service and Cobrowsing.

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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Pros and Cons of Using Live Video Calling in your Contact Centre

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

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Video: 5 Things To Consider When Video Calling Your Customer

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

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