Using Talkative to generate more sales
Operations Director Hardip Singh identified the Talkative solution following research of novel customer acquisition tools.
He says: "To encompass our strategic optimisation conversion goals, we opted for the Talkative software as an alternative to established alternative providers. This was primarily based upon the ability of the Talkative team to customize the technology to our specific requirements. We amalgamated the Talkative enquiry submission and web chat with their customer cobrowsing and click to call browser functionality. These key differentials were supported with exemplary support and efficient deployment to ensure the engagement tools were delivered with appropriate brand styling, streamlined to our business requirements and significantly enhanced our customer user experience."
Discerning online furniture shoppers are now able to speak with a home accessories expert at the click of a button