Before
Style Our Home is an award-winning ecommerce retailer specializing in homeware and furniture. With a busy UK contact center staffed seven days a week, the brand prides itself on giving its customers the best furniture-buying experience possible.
As part of this service, SOH’s advisors are committed to delivering impartial and expert advice on their products, home styling tips, and more.
So, when the brand began researching platforms that would help them improve customer acquisition and conversion optimization, the brand sought out two key features:
Firstly, they needed a customizable platform. Secondly, they needed a platform that could engage customers across many different channels - retaining that same customizability and flexibility at the same time.
Getting Talkative
To help Style Our Home meets its goals, Talkative worked closely with the brand to deliver a fully customized widget that offered several channels to its digital customers. This was achieved through Talkative’s no-code widget builder - a feature which enables users to brand their chat interfaces down to a granular level.
Next, SOH chose to offer three key channels for their customer consultations. With enhanced live chat, cobrowse, and click-to-call functionality, all website customers now had instant access to the brand's contact center team, seven days a week.
After
Since deploying Talkative, Style Our Home’s furniture shoppers can now speak with home accessories experts at the click of a button.
With more sales generated and their goals achieved, Operations Director Hardip Singh had this to say:
“Talkative’s key differentials were supported with exemplary support and efficient deployment to ensure the engagement tools were delivered with appropriate brand styling, streamlined to our business requirements and significantly enhanced our customer user experience.”
