Engage with more website visitors to complete their online journey, helping you to increase conversions and reduce website abandonment
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High website traffic is only as good as the number of customers who convert. Websites are the new competitive landscape, with more customers heading online to research, find information, get in touch and shop. So it's vital to ensure that your valuable website visitors are able to convert into customers or leads with ease and satisfaction.
Talkative helps more website visitors complete their online journey through the power of human communication, leading to increased conversion rates and reduced abandonment. Engage in real time with your customer via live chat, voice calls or video calls and guide customers through your website with our innovative cobrowsing solution.
Talkative allows you to speak with customers in real time as they travel through your website.
Agents are on hand to answer questions, offer tailored advice and build customer confidence as they would in person. Offer live chat on strategic pages throughout your website, such as product, contact and order summary pages to encourage your customers to complete their journey with confidence.
Improve online experience further by escalating to a voice or video call seamlessly within the same session, while managing all customer contact through your contact centre.
Cobrowsing lets you see through your customers eyes and offer exceptional service on tricky areas of your website, which may be increasing website abandonment rates.
Share navigation and assist with form filling, order completion and more in a completely secure and compliant way, allowing more visitors to complete their journey successfully.
Instantly translate into 100+ languages in real time to chat with all customers effortlessly
Trigger nudges intelligently to offer support and assistance on key pages and at key points in the customer journey
Offer a seamless browsing experience with a completely embedded UI, fully customisable to your website and branding
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Rob King, IT & Facilities Manager
Integrate with Google Analytics to discover where your customers are starting and ending their journeys, initiating chat interactions and more to help reduce website abandonment
Customer journey mapping gives agents insights the customer’s main interests on your site in real time
Manage all contact centre workflows from a centralised agent dashboard, including chats, calls and videos
Integrate Talkative into your existing telephony, contact centre or CRM systems such as Mitel and Salesforce
Create an in-store experience through your website with chat and video calling, helping to increase online sales
Support an existing sales funnel by encouraging customers to book demos and make appointments through the website
Offer robust support and service whilst improving overall contact centre efficiency
