Connect with your online customers through live chat, voice and video to drive online sales
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Websites today are so much more than a shop window. They are a bustling, vibrant shop floor.
Over 90% of all customer journeys now involve a website. With more of your customers than ever before heading online to research and shop, it's more important than ever before to close the loop between your offline and online experiences.
Bring your in-store experience online by engaging directly with customers as they travel through your website. Video chat allows you to offer tailored advice on products, personalised support and virtual in-store experiences, helping to increase buyer confidence and boost your online revenue.
Deliver a virtual in-store experience to your online customers!
You can't beat "in-person" for service, yet it's expensive and inefficient.
As consumers gain familiarity with video to speak to clients and colleagues, online video chat presents a viable alternative for in-person interactions.
Whether it's humanising a shopping experience or removing the need for unnecessary travel, it's now easier than ever to build a human connection through your website, in a fast, convenient and enjoyable way.
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Talkative provides key functionality to help you achieve your online sales goals and deliver a truly exceptional website experience:
Agents can use Talkative on key product pages to chat with customers and encourage the sale
Enable fully embedded, in-person interactions through live chat, voice and video to create an immersive website experience
Remove language barriers with real time translation into 100+ languages
Allow agents to show customers around products through video and cobrowse, instilling trust and credibility in your business
Laura Franklin, Customer Services Manager
Works on all modern browsers and devices
Capture end-user feedback after interactions
Pre-checks to ensure customer's device is microphone and camera enabled
Global low-latency video architecture
Queue/agent status management minimises wait times
