Competition is tough for retail companies, so convert more leads by engaging with customers as they travel through your website
As more of us head to digital channels to research and shop for products, the expectation for real-time communication is increasing.
Customers want to enjoy the same quality experience they are used to in-store, on your website. They want to be able to discuss anything from product features to personalised consultations, fittings advice and general customer support, in a fast, convenient and enjoyable way.
Talkative helps retail and ecommerce companies deliver virtual in-store experience to their online customers through live chat, web calls, video calls and cobrowsing. At the same time, this helps to join up digital marketing efforts and contact centre systems to create a seamless customer experience.
Improve your first-call resolution rates by providing fast, tailored advice
Give your customers more channels to contact you, whilst also streamlining your conversation process
Real-time conversations between businesses and their customers are now essential. Talkative's live web chat software is fully customisable to your website and branding, and will allow your agents to handle multiple concurrent chats. Customer message preview and canned responses give your agents the ability to respond to queries quickly and accurately. All conversation transcripts are saved directly into your CRM and all interactions can by tracked within your Google Analytics console
Using a technology called WebRTC, that Talkative software allows you to embed voice and video into your website without the need for plug ins or downloads. Explicit customer permission must be given and all communications are secured with end-to-end encryption. All calls, and accompanying customer journey data can be recorded and saved into your existing CRM and attributed to the customer account in question. All calls can be integrated seamlessly with all of your existing telephony and contact centre systems
Cobrowsing doesn't require any downloads or plug ins, and can be used on any website. Tools like page push, customer preview and customer journey tracking help give your agents valuable insight. The software is fully secure, and agents can only see the tab session was initiated from. Private/sensitive customer information such as credit card details are masked from agents. You can use cobrowsing in conjunction with Talkative's other products or as a stand-alone solution