Boost sales and reduce cart abandonment with Talkative

Competition is tough for retail companies, so convert more leads by engaging with customers as they travel through your website

Website communications for retail

As more of us head to digital channels to research and shop for products, the expectation for real-time communication is increasing.

Customers want to enjoy the same quality experience they are used to in-store, on your website. They want to be able to discuss anything from product features to personalised consultations, fittings advice and general customer support, in a fast, convenient and enjoyable way.

Talkative helps retail and ecommerce companies deliver virtual in-store experience to their online customers through live chat, web calls, video calls and cobrowsing. At the same time, this helps to join up digital marketing efforts and contact centre systems to create a seamless customer experience.

Learn about our licensing

Customer service and customer experience

  • Improve your first-call resolution rates by providing fast, tailored advice

  • Easily escalate live chat interactions to a web call, video call or cobrowsing session at the click of a button
  • Create a joined-up offline and online customer experience by giving your customers the same calibre of service they would receive in store
  • Agents are able to make suitable suggestions based on the customers website journey

Lead conversion and tracking

  • Give your customers more channels to contact you, whilst also streamlining your conversation process

  • See the callers’ journey through your website, prior to starting the conversation
  • Ability to intelligently route customer calls through to specific agents
  • Conversation data is saved into your CRM for future reference
  • Capture offline leads when no agents are available

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