Safe, secure and compliant customer service through your financial services website

Whether you operate in banking, insurance, investment or mortgages, every conversation matters

Convenient, secure and transparent conversations with your customers

Instead of forcing customers to contact you on channels they don’t want to use, instead, consider enabling your customers to choose the channel they wish to speak to you on, in a way that remains compliant and actually helps improve contact centre effectiveness.

By offering your customers more contact channels through your website, you can maximise the volume of conversations you're having with customers whilst reducing query resolution rates.
Live chat, web calling, video calling and cobrowsing are great tools for increasing customer experience whilst maintaining compliance and FCA regulations.

Security and compliance

  • Fully GDPR Compliant
  • End-to-end encryption for secure conversations
  • Conversations are saved, timestamped and searchable
  • No client data is held by Talkative
  • Client data can be passed into existing CRM

Watch the video to take a closer look at how Talkative's web chat solution can help bridge the gap between your online customers and your contact centre agents.

Through your customer's web browser, Talkative enables

Web calling

Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones.

Increase web conversions
Intelligent call routing
Customer journey tracking

Cobrowsing

Securely see, understand and solve customer problems in real time. Works on all websites. Enterprise-grade security.

Obfusication for enhanced security
Help users navigate your website
Annotate specific areas of interest

Video calling

2-way, plugin-free video calling within your website. Works with existing call centre systems. Use with or.

Enable face-to-face connection
Switch between 1 & 2-way video
Service quality monitoring

Live web chat

Robust live chat allows convenient website communication. Escalate to voice or video to provide true seamless communication.

Simply triage customer queries
All chats logged securely and timestamped
Ability to escalate to voice/video

Contact centre deployment

  • Fully GDPR Compliant
  • End-to-end encryption for secure conversations
  • Conversations are saved, timestamped and searchable
  • No client data is held by Talkative
  • Client data can be passed into existing CRM
Learn about contact centre integrations

Request a personalised demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!
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