Whether you operate in banking, insurance, investment or mortgages, every conversation mattersBook a demo
Instead of forcing customers to contact you on channels they don’t want to use, instead, consider enabling your customers to choose the channel they wish to speak to you on, in a way that remains compliant and actually helps improve contact centre effectiveness.
By offering your customers more contact channels through your website, you can maximise the volume of conversations you're having with customers whilst reducing query resolution rates.
Live chat, web calling, video calling and cobrowsing are great tools for increasing customer experience whilst maintaining compliance and FCA regulations.
Watch the video to take a closer look at how Talkative's web chat solution can help bridge the gap between your online customers and your contact centre agents.
The Talkative solution allows you to manage all website interactions from our sophisticated Engage platform, enabling you to offer your customers a fast, efficient contact channel which also elevates their online experience.
You can also connect the Talkative Engage platform with your existing telephony or contact centre setup, such as Mitel or Salesforce Service Cloud, so your agents can manage all interactions in the same place.
Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones.
Increase web conversions
Intelligent call routing
Customer journey tracking
Securely see, understand and solve customer problems in real time. Works on all websites. Enterprise-grade security.
Obfusication for enhanced security
Help users navigate your website
Annotate specific areas of interest
2-way, plugin-free video calling within your website. Works with existing call centre systems. Use with or.
Enable face-to-face connection
Switch between 1 & 2-way video
Service quality monitoring
Live web chat
Robust live chat allows convenient website communication. Escalate to voice or video to provide true seamless communication.
Simply triage customer queries
All chats logged securely and timestamped
Ability to escalate to voice/video