Talkative allows you to provide improved and more efficient support to your residents or customers by maximising your existing contact centre resources
Offer web chat, web calling, video calling or cobrowse sessions to website users to solve their queries faster whilst reducing contact centre wait times
Public sector organisations have to deal with extremely high volumes of enquiries on a daily basis. Proving support for a public sector community, whether that be residents, patients or students, can be particularly challenging due to the especially wide variety of needs they may be facing.
Being able to provide multiple channels such as live chat, web calling, video calls or cobrowsing sessions along with intuitive data and a feature-rich contact centre dashboard can make it much easier to deliver tailored, efficent support for each individual case.
Learn how you can optimise your contact centre efficiency through concurrent chat management.
The Talkative solution enables agents to quickly route, accept and queue interactions to the correct agent or department. At the same time, agents can easily handle multiple customer enquiries through the console.