Drive sales and improve customer support with the Mitel live chat designed by Talkative
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Talkative live chat for Mitel allows customer service teams to deliver real-time human support and engagement directly through your website.
Integrated seamlessly into your existing Mitel contact centre, agents can easily handle live chat sessions alongside other interactions, such as phone calls and emails.
Chat interactions can be enriched with escalation to other Mitel integrated contact channels, such as video chat and voice, with the click of a button.
Live chat for Mitel is a very effective contact channel which can:
Mitel live chat with Talkative offers many superior chat functionalities not found in many other web chat solutions:
To see our Mitel live chat features in action, book a free demo today.
We are always open to building new functionalities in our software, so if you require something extra for your Mitel live chat, don’t hesitate to contact us and ask!
Mitel live chat from Talkative has AI-powered chatbot capabilities which can be used as a first contact point for customers.
With Natural Language Processing (NLP), the virtual agent can deal with trivial questions with pre-approved answers, which can reduce interaction times, free up agents and increase operational efficiency.
When necessary, it can transfer the interaction to a live agent to better deal with the query. The agent will be able to see the customer/virtual agent transcript, so can pick up where the chabot left off.
Our Talkative live chat solution is designed with Mitel in mind. It can be seamlessly integrated into MiCC and Web ignite, allowing chats to be routed, handled and reported on within your existing systems.
Mitel live chat integration means chats, calls and emails are all managed from a centralised dashboard within Ignite, making it easier for agents to handle multiple interactions.
Mitel experts at Talkative will work closely with you to identify how to best integrate your website, contact centre and Mitel live chat implementation for the best results.
The live chat UI can be configured to suit the style of your website and feature company colours and branding.
Nudges and triggers can also be programmed to prompt sophisticated engagement based on visitor behaviour. These triggers can include: time on page, page scroll, basket contents.
“Talkative’s live chat solution allows our customers to engage with our consultants in the same way they would if they were in store, which massively improves our customers’ online experience.”
Talkative for Mitel is a complete inbound contact centre solution designed for digital first organisations. As well as live chat, we offer:
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