Product Videos

Training videos, product overviews, tips and how-to guides to help you make the most out of your Talkative solution

Training: Chat into Video

In this demo video, we will show you how to escalate a chat interaction through to a video call with the customer at the click of a button.

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Demo: Web and video calling

This video shows you how the Talkative solution integrates web and video calls into Mitel Contact Centre.

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Chat, Voice, Video and Cobrowsing overview

This overview demo video shows you how you can escalate chat interactions into real time voice, video and cobrowsing sessions.

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Multiple Concurrrent Chats

Talkative's user-friendly enables agents to manage multiple chats concurrently to improve contact centre efficiency. Watch this guide to learn use this feature

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Training: Web Chat

In this guide, Felix explains how Talkative's web chat works through the system and how to manage and log chat interactions.

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Training: Receiving Voice Calls

This guide shows you how to receive and route voice calls through the Talkative Engage platform.

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Training: Data Capture Messages

In this training video, we show you how to use data capture messages to collect customer information, including name, email and phone number

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Training: Agent Console

This video provides a quick guide around the Agent Console

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Training: Supervisor Controls

This video will show you around the supervisor controls on the Talkative Engage platform.

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Training: Video and Cobrowse

In this video guide, we explore the video and cobrowse elements of the Talkative solution. We will show you how to offer, accept, route and use various tools to help you maximise your customer service.

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Training: Chat into Voice

This training guide shows you how to escalate a chat interaction to a voice conversation through the Talkative Engage platform.

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