Cobrowsing provides your customers with a truly immersive, collaborative online experience. Dramatically reduce average handling times and drive first call resolution by giving agents the power to see, understand and solve problems in real time.
Seamlessly share navigation, annotate the page, fill out forms and direct customers to different parts of your website, all through Salesforce Service or Sales Cloud.
A live agent can easily escalate from a chat or voice interaction to cobrowse within the same session at the click of a button. Talkative's cobrowsing solution has been proven to improve customer satisfaction ratings, reduce cart abandonment rates and increase online conversions.
Salesforce Lightning Web Components allow a single pane of glass for agents to handle all interactions from a centralised dashboard. An embedded queue and Knowledge selector boosts agent productivity and maximise sales and service.
Securely and seamlessly cobrowse with website visitors using plug-in free cobrowsing that only allows the agent to see the customer's current tab, not their desktop or other tabs.
Annotate the screen, use a mouse pointer and form-fill with customers. See page visit history, page push, live page view, show session info e.g. basket contents.
Granular permission sets, SSO/AD and cobrowse session recording give an end-to-end audit trail. Mask sensitive elements and pages to remain compliant and secure.
Our Salesforce experts work with you to identify how you can best tie together your website journey, your contact centre and your Salesforce implementation to help you improve customer engagement and contact center efficiency.
We customise the Talkative UI and configure nudges to match your branding and website journey. All you need to do is copy/paste a code snippet into your website or tag management system.
We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.