Live Chat Integration for Salesforce

Manage your website live chat interactions within our website-driven contact centre, designed for Salesforce Service Cloud® and Sales Cloud®
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Enhanced live chat natively within Salesforce

Talkative's live chat solution allows your agents to give tailored, valuable responses to customers exactly when they need it most. This improves customer experience, increases online conversions and increases revenue per agent.

With Talkative's live chat Salesforce integration, your agents can easily handle all contact centre interactions, including chat sessions, emails, phone calls and more in within Sales or Service Cloud.

Chat interactions can be enriched with click-to-call voice calling, cobrowsing, video and Salesforce-embedded functionality to ensure the best possible customer experience.

Designed for Salesforce

Lightning Web Components allow a single pane of glass for agents to handle all interactions from a centralised dashboard within service cloud. An embedded queue and Knowledge selector boosts agent productivity.

Case history is presented to live agents upon incoming interactions to provide a seamless customer care experience across channels, so agents can easily update and dispose cases in real time.

Interaction history is sent to the Salesforce API and appended to existing contacts. Store all chats, calls and interaction data in Salesforce.

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Enhanced website chat

Enhanced live chat includes translation, message preview, data capture, card masking, pre/post chat surveys.

See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill

Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.

Powerful website integration

Website integration is enabled with a simple copy/paste into your website or via Google Tag Manager. Easily configure custom designs or work with Talkative to create something unique to your brand.

Track all interactions through Google Analytics and others (Adobe, SA360 and more).

Use nudges to trigger sophisticated engagement based on website visitor behaviour. Time on page, page scroll, returning visitor, basket contents, and more rules can be combined.

An alternative to LiveAgent

Key features of the Talkative live chat solution:

  • Escalate to a voice call, video call or cobrowse within the same session
  • Preview customer messages in real time
  • Send smart shortcut messages and automatic greetings with canned messages
  • Improved accessibility with real time translation into 104 languages
  • Use alongside inbound voice for a true omnichannel experience
  • Real-time visual overview of web pages the customer has visited during the session with customer journey mapping
Learn more about out live chat features

Talkative for Salesforce is a complete inbound contact centre solution designed for digital first organisations.

Use true omnichannel routing to efficiently handle calls, chats and more! Bring all of your contact channels to life with a single view of the customer, all within Service Cloud.

Expert deployment assistance

Our Salesforce experts work with you to identify how you can best tie together your website journey, your contact centre and your Salesforce implementation.

We customise the Talkative UI and configure nudges to match your branding and website journey. With our super simple setup, all you need to do is copy/paste a code snippet into your website or tag management system.

We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.

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Fill out the form and one of our team will walk you through a demo and answer any questions you might have!
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