Live Chat Integration with Salesforce

Transform your website live chat interactions with Talkative's website-driven contact centre, designed for Salesforce Service Cloud® and Sales Cloud® Learn more by booking your Talkative demo today.

Customers treat themselves 4x more when you get Talkative

Improve customer satisfaction with live chat software that enables the kinds of experiences your customers expect - and deserve.

Meanwhile, give your support teams the tools they need to turn all customer interactions into sales, conversions, and leads.

If your contact center is proving to be a cost center, Talkative's live chat software will help you create a center instead for both profit and delight.

Give your support teams an easier life with native Salesforce integration

Talkative's live chat software enables your support and sales agents to communicate with tailored, valuable responses during every customer interaction - exactly when your customers need it most.

With each finished chat, you're safe in the knowledge that your customers are experiencing the best digital journey possible. At the same time, you'll see a boost in leads and online conversions. Your team will be increasing revenue per agent within days.

How? Talkative's live chat integration with Salesforce allows your existing contact agents to take on more customers and contact channels without any extra hassle. In fact, thanks to Talkative's omnichannel software, your agents will be answering chat sessions, emails, phone calls and more, all within a single pane of glass.

You can even integrate with your customers favourite social channels - from Facebook to Twitter to SMS and WhatsApp. Your agents won't have to leave Sales or Service Cloud, but both your team and your customers will get the benefit of two powerful software tools in one location.

What's more, you can further enrich the customer experience with click-to-call voice calling, cobrowsing, video chats, and other Salesforce-embedded functionalities.

Not only will these new features increase the availability of your agents through an omnichannel approach to customer contact, it'll also supercharge customer satisfaction:

Your customers want to communicate on their channel of choice. Help them discover delight with your business by getting Talkative.

Live chat integrated with Salesforce agent dashboard

Designed for Salesforce, a dream for agent and customer satisfaction

Lightning Web Components allow a single pane of glass for agents to handle all interactions from a centralised dashboard within Service cloud. It means you and your team can benefit from:

- An embedded queue and knowledge selector that boosts agent productivity.
- Case histories that appear upon incoming interactions, giving agents the ability to provide a seamless customer care experience across channels and update and dispose cases in real time.
- Interaction histories that are sent to the Salesforce API and appended to existing contacts.
- Storage of all chats, calls, and interaction data in Salesforce.

When all the above is pulled together, you're left with a platform that provides agents with maximum context and control, and customers with fast resolutions and best in class support.

Want to get started today? Claim your 14 day free trial to learn how Talkative can better connect your website and contact center. No credit card required.

Screenshot of knowledge base

Enhanced website chat that benefits you and your customer perception

A Talkative Salesforce integration will give you a range of new contact features that'll set you apart from the competition.

With Talkative, you can design an on-brand widget with the most customisable no-code builder on the market.

You can cater to over 100+ languages with automatic translation, translation reporting, and editable glossaries. You can prepare for your next customer query with message preview and data capture.

Provide security and peace of mind with card masking capabilities, PCI compliance, and more. Meanwhile, you can gather crucial customer data with both pre- and post- chat surveys - all from a range of digital locations:

Want to serve customers from your site? No problem. From your app or social media channels? Simple. It's the same for text and WhatsApp too - with Talkative, you can connect wherever your customers are. At the same time, you can benefit from an in-depth overview of the customer journey, featuring advanced tools like live page view and show session info - their basket contents, for example.

From there, you can even cobrowse to see the customer's current page, annotate, and form-fill  to further deliver quality service, and even escalate from chat to voice or video.

In short, you can turn a text-based chat into the most personable and personalised online interaction your customer has ever experienced.

And you can get started on an extremely competitive price point too. Visit our pricing page and see which Talkative package most benefits you.

Live chat real-time translation

Pain-free integration. Powerful customization. Precise analytics.

Getting started with your Talkative Salesforce Integration couldn't be easier. Our integration starts with a simple code copy and paste into your website or Google Tag Manager.

Next, you can easily configure custom designs with our no-code widget builder, or even work with the Talkative team to create a widget and chat experience that's truly unique to your brand.

Once you're up and running, you can then track all interactions through your favourite analytics packages - from Google Analytics to Adobe, SA360, and more. And say you discover that you can create further wins by adjusting how your proactively reach out to customers?

Take full advantage of Talkative's intelligent nudges, triggers, and messages to fully engage as many site visitors as possible. Monitor and interact with customers based on a range of metrics too, including: time on page, page scroll, returning visitor, basket contents, and much, much more.

With Talkative, not only can your support agents work smarter, your live chat software can work smarter too...

An alternative to live chat as you know it

Live chat software may be a ubiquitous channel amongst many verticals, but Talkative's chat functionality leads the pack in terms of unique features - whatever industry you serve:

  • Escalate to a voice call, video call, or cobrowse within the same session.
  • Be where your customers are with with integrations into your customers favourite social platforms.
  • Preview customer messages in real time and send smart shortcut messages and automatic greetings with dynamic canned messages.
  • Improved accessibility with real time translation into 100+ languages.
  • Use alongside inbound voice and video for a true omnichannel experience, encompassing voice, chats, and face-to-face contact.
  • Real-time visual overview of web pages the customer has visited during the session with customer journey mapping.

    And along with all of the above, when compared with other leading providers, Talkative's live chat solution allows you to achieve a much more flexible experience - for both supervisors and agents alike.

    To see what we mean, compare Talkative with Salesforce.
Live chat integrated into Salesforce

An alternative to live chat as you know it

Want to maintain a hands-off approach with your Salesforce integration?

Our Salesforce experts can work with you to identify the best steps forward. From tying your website journey to your contact center in the smartest way possible, to customizing your UI and configuring the best customer engagement tactics, Talkative can help you achieve your customer service and sales goals.

With our super simple setup, all you need to do is copy/paste a code snippet into your website or tag management system.

From there, we work with you to ensure all workflows are optimally configured, building out new functionalities when you need it while providing on-hand support every step of the way.

Alternatively, you can get started today by visiting Talkative's AppExchange listing.

Request a personalised demo

With all the above said, we get it: sometimes you need an in-depth tour.

So, book your personalized demo below, and we’ll provide you with the unique benefits of getting Talkative.