Patsy Nearkhou

Marketing Manager

Patsy Nearkhou is Marketing Manager at Talkative. She loves to create content around customer experience, customer service, contact centre and how changing consumer behaviour is driving the industry forwards.

Blog Posts

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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How to balance a cutting-edge digital transformation strategy with human support

There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.

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How Website Communications Can Help You Future-Proof Your Contact Centre

In today's climate, customer expectations for high calibre customer service and human interaction are as high as ever. But how can businesses ensure they provide exceptional service to their customers with fewer resources and higher query volumes, now and into the future?

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The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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4 Ways to Improve Contact Centre Efficiency during the Covid-19 outbreak

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

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PRESS RELEASE: Talkative Partners with Salesforce to Deliver Website-Driven Contact Centre Solutions

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

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How to Fail at Customer Service

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

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How to balance automation and retention

Companies rely on both acquisition and retention for maximising revenue and growth. Here are six ways to help you effectively balance your acquisition and retention strategies, to make sure that once your clients are brought on board, they stick.

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Pros and Cons of Using Live Video Calling in your Contact Centre

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

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9 Questions You Might Be Afraid to Ask about Cobrowsing

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

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Live Chat vs Chatbots: The Ultimate Guide

What are the key differences and benefits of live web chat vs chatbots? How can you decide which will be best for your business? We've put together our ultimate guide to help you find out!

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The Ultimate Travel Websites Report: 33 Stats You Need To Know

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

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Video: 5 Things To Consider When Video Calling Your Customer

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

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Infographic: Customer Service vs Customer Experience

What are the key differences between customer experience and customer service?

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Customer Experience: the Most Important Competitive Differentiator?

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

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The Definitive Car Dealership Website Report 2019: 19 Stats You Need to Know

We compared over 100 UK-based dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.

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12 Types of Customer Contact Channels and Their Key Benefits

To help you decide which contact channels you should consider for your business, we’ve made a list of 12 of the most prominent customer communications channels, along with some of their key benefits.

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The Past, Present and Future of Customer Contact: Driving contact centres into the 2020s

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

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Web Chat Best Practices: Tips and Tricks For Success

The only guide you’ll ever need for excelling at live web chat to improve sales and customer service

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7 Tips for Creating an Omnichannel Customer Experience Strategy

How do you set about building the best possible customer experience team? To make sure you set off on the right foot, here are 7 things to keep in mind as you build your ideal customer experience team.

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Why Video Chat is the New Normal for Millennials and Gen Z

As consumer habits are changing, it’s important to introduce video chat as an alternative contact medium.

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