Patsy Nearkhou

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

How do you deliver contact centre digital transformation? Use our step-by-step digital transformation framework to guide your business’ contact centre into the digital age, introducing new digital channels and systems to meet customer needs.

Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

How can you maintain contact centre efficiency and good customer service during COVID? Find out how to keep your business and contact centre ticking with home-based agents and digital contact channels.

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

What is poor customer service and how can your business avoid it? Stop driving customers into the arms of your competitors by avoiding these top 6 examples of bad customer service!

Struggling to invest time in customer retention? Automating the process can solve your problems! Read on to discover the top 4 ways you can improve customer retention through automation now.

Video is an incredibly popular content medium and contact channel for customer service, but is it right for your contact centre? In this blog post, we dissect the pros and cons of live video chat for customer support, so you can make an informed decision.

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

Thinking about incorporating chat on your website but don’t know if chatbots or live chat will work best? Use our complete chatbots vs live chat guide to compare the two and work out which one will bring you the best results.

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

Customer Service vs Customer Experience, what’s the difference? One is about solving customer problems, while the other is about anticipating customer needs. Click here for a detailed explanation of the differences between the two terms. You can digest the information in a blog post, video or handy infographic!

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

We compared over 100 UK-based dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.

What contact channels are best for communicating with your customers? Discover the 12 most effective customer channels and their key benefits here.

What will contact centers look like in the years to come? Will automation and AI wipe out human interactions, or will human powered customer service continue to dominate? Check out our predictions for the future of call centers so you can get ahead of the trend now!

What is an omnichannel customer experience? Could your company benefit from creating an omnichannel journey for your customers? Learn how to develop an omnichannel experience for your customers and discover practical examples from market leading companies for top tips!

As consumer habits are changing, it’s important to introduce video chat as an alternative contact medium.