Patsy Nearkhou

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

Companies rely on both acquisition and retention for maximising revenue and growth. Here are six ways to help you effectively balance your acquisition and retention strategies, to make sure that once your clients are brought on board, they stick.

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

What are the key differences and benefits of live web chat vs chatbots? How can you decide which will be best for your business? We've put together our ultimate guide to help you find out!

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

What are the key differences between customer experience and customer service?

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

We compared over 100 UK-based dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.

To help you decide which contact channels you should consider for your business, we’ve made a list of 12 of the most prominent customer communications channels, along with some of their key benefits.

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

The only guide you’ll ever need for excelling at live web chat to improve sales and customer service

How do you set about building the best possible customer experience team? To make sure you set off on the right foot, here are 7 things to keep in mind as you build your ideal customer experience team.

As consumer habits are changing, it’s important to introduce video chat as an alternative contact medium.