Patsy Nearkhou

Marketing Manager

Patsy Nearkhou is Marketing Manager at Talkative. She loves to create content around customer experience, customer service, contact centre and how changing consumer behaviour is driving the industry forwards.

Blog Posts

Press Release: Talkative partners with Formula 1®

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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How to balance a cutting-edge digital transformation strategy with human support

There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.

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Best 8 ways to easily improve your website communication

Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.

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The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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4 Ways to Improve Contact Centre Efficiency during the Covid-19 outbreak

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

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PRESS RELEASE: Talkative Partners with Salesforce to Deliver Website-Driven Contact Centre Solutions

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

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6 Poor Customer Service Traits You Need To Avoid (& How)

What is poor customer service and how can your business avoid it? Stop driving customers into the arms of your competitors by avoiding these top 6 examples of bad customer service!

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4 ways SMEs can improve customer retention through automation

Struggling to invest time in customer retention? Automating the process can solve your problems! Read on to discover the top 4 ways you can improve customer retention through automation now.

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Pros & Cons of Live Video Chat For Your Contact Centre

Video is an incredibly popular content medium and contact channel for customer service, but is it right for your contact centre? In this blog post, we dissect the pros and cons of live video chat for customer support, so you can make an informed decision.

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9 Questions You Might Be Afraid to Ask about Cobrowsing

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

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Chatbots vs Live Chat: Which gets the best results?

Thinking about incorporating chat on your website but don’t know if chatbots or live chat will work best? Use our complete chatbots vs live chat guide to compare the two and work out which one will bring you the best results.

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The Ultimate Travel Websites Report: 33 Stats You Need To Know

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

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Video: 5 Things To Consider When Video Calling Your Customer

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

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Customer Service vs Customer Experience: Key Differences

Customer Service vs Customer Experience, what’s the difference? One is about solving customer problems, while the other is about anticipating customer needs. Click here for a detailed explanation of the differences between the two terms. You can digest the information in a blog post, video or handy infographic!

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Customer Experience: the Most Important Competitive Differentiator?

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

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The Definitive Car Dealership Website Report 2019: 19 Stats You Need to Know

We compared over 100 UK-based dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.

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12 Customer Contact Channels & Their Key Benefits

What contact channels are best for communicating with your customers? Discover the 12 most effective customer channels and their key benefits here.

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The Future Call Center: What will Change in the 2020s?

What will contact centers look like in the years to come? Will automation and AI wipe out human interactions, or will human powered customer service continue to dominate? Check out our predictions for the future of call centers so you can get ahead of the trend now!

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Ultimate Guide to the Omnichannel Customer Experience

What is an omnichannel customer experience? Could your company benefit from creating an omnichannel journey for your customers? Learn how to develop an omnichannel experience for your customers and discover practical examples from market leading companies for top tips!

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Why Video Chat is the New Normal for Millennials and Gen Z

As consumer habits are changing, it’s important to introduce video chat as an alternative contact medium.

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