Patsy Nearkhou

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.

In today's climate, customer expectations for high calibre customer service and human interaction are as high as ever. But how can businesses ensure they provide exceptional service to their customers with fewer resources and higher query volumes, now and into the future?

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

Companies rely on both acquisition and retention for maximising revenue and growth. Here are six ways to help you effectively balance your acquisition and retention strategies, to make sure that once your clients are brought on board, they stick.

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

What are the key differences and benefits of live web chat vs chatbots? How can you decide which will be best for your business? We've put together our ultimate guide to help you find out!

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

What are the key differences between customer experience and customer service?

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

We compared over 100 UK-based dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.

To help you decide which contact channels you should consider for your business, we’ve made a list of 12 of the most prominent customer communications channels, along with some of their key benefits.

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

The only guide you’ll ever need for excelling at live web chat to improve sales and customer service

How do you set about building the best possible customer experience team? To make sure you set off on the right foot, here are 7 things to keep in mind as you build your ideal customer experience team.

As consumer habits are changing, it’s important to introduce video chat as an alternative contact medium.