Whether you operate in banking, insurance, investment or mortgages, every conversation matters. Use live chat, video calling and cobrowse to offer secure guidance to your customers and deliver tailored, personal advice.
Instead of forcing customers to contact you on channels they don’t want to use, instead, consider enabling your customers to choose the channel they wish to speak to you on, in a way that remains compliant and actually helps improve contact centre effectiveness.
By offering your customers more contact channels through your website, you can maximise the volume of conversations you're having with customers whilst reducing query resolution rates.
Live chat, web calling, video calling and cobrowsing are great tools for increasing customer experience whilst maintaining compliance and FCA regulations.
The Talkative solution allows you to manage all website interactions from our sophisticated Engage platform, enabling you to offer your customers a fast, efficient contact channel which also elevates their online experience.
You can also connect the Talkative Engage platform with your existing telephony or contact centre setup, such as Mitel or Salesforce Service Cloud, so your agents can manage all interactions in the same place.