In their time of need, your patients require your support, wherever they might be. Now you can treat and speak with more patients, through your healthcare organisation's website. Through live video calling, you can provide patients with a high calibre, personal consultation, as you would face to face.
By using live chat, you can remotely triage patients and if needed, direct them to the correct team or professional. You also have the ability to escalate a chat conversation to a phone call, video call or cobrowse session (similar to a screen-share) at the click of a button, helping you to deliver expert advice, fast.
With the ability to integrate with your existing systems and a simple, easy setup, you can be up and running in less than 24 hours.
A pure cloud solution hosted in UK data centres means you can be up and running in an afternoon.
Whilst many use Talkative as standalone by linking website interactions with their telephony and email, the option is also there to integrate into your existing contact centre (e.g. Mitel) or CRM (e.g. Salesforce) solutions.
The browser-based console is designed to enable a fully homeworking solution. Without the need for a desktop application or physical telephony or infrastructure, your agents and supervisors can work remotely with ease. All they need to do is simply log in!
Talkative's features go beyond plain live chat to enable real-time voice and video, meaning you can escalate a chat session into a face-to-face or virtual meeting, all within your existing website with no plugins/downloads required.
Deployed across retail, healthcare, financial services and government organisations, Talkative provides expert deployment assistance from UK web developers alongside the software product, giving you a turnkey solution to meet all your patient and contact centre needs.