Competition is tough for retail companies, so convert more leads by engaging with customers as they browse through your website
As more of us head to digital channels to research and shop for products, the expectation for real-time communication is increasing.
Customers want to enjoy the same quality experience they are used to in-store, on your website. They want to be able to discuss anything from product features to personalised consultations, fittings advice and general customer support, in a fast, convenient and enjoyable way.
Talkative helps retail and ecommerce companies deliver virtual in-store experience to their online customers through live chat, web calls, video calls and cobrowsing. At the same time, this helps to join up digital marketing efforts and contact centre systems to create a seamless customer experience.
The Talkative solution allows you to manage all website interactions from our sophisticated Engage platform, enabling you to offer your customers a fast, efficient contact channel which also elevates their online experience.
You can also connect the Talkative Engage platform with your existing telephony or contact centre setup, such as Mitel or Salesforce Service Cloud, so your agents can manage all interactions in the same place.