Powered by Google, the Talkative virtual agent handles common questions to increase contact centre efficiency. With lightning fast response times, it keeps customers happy and reduces the high demand on live agents. Embed the conversational agent into your existing contact centre system for fast and seamless transfer to a live agent when necessary.
The Talkative virtual agent can:
Detect user ‘intent’ with Natural Language Processing
Select appropriate responses from pre-approved text
Integrate with Google DialogFlow to build conversations
Sync-up with company data to provide personalised responses e.g. order numbers and names
Serve multiple languages with real-time translation
Be embedded into a mobile app (Android and iOS)
Transfer interactions to a live agent with ease
Produce reports to understand success rates and deflections
It’s the only platform that lets you escalate from self-service, to virtual agent, to live chat, and to video chat all in one!
Integrate with CRM & Contact Centre for seamless live agent transfer
Unlike many virtual agent solutions, Talkative can be deployed rapidly as a complete solution that’s designed to be embedded into your contact centre.
Integrate the chatbot with your CRM and contact centre platform, such as Mitel and Salesforce Service Cloud, to perfect your omnichannel offering. Transfer to a live agent channel is quick and seamless, ensuring a streamlined and positive customer experience. These channels include:
Transcripts from the virtual agent exchange are also transferred to provide context and save the customer repeating information. Customise transfer triggers to suit your business needs, e.g. when a certain phrase is mentioned or the virtual agent can’t deal with a request.
Use cases: Is a virtual agent suited to your organisation?
Our conversational agent can be used to answer frequently asked questions (FAQs) for any type of business or organisation, including:
We train the agent to deal with questions specific to your business so it becomes unique to your company.
Drive efficiency, speed & superior customer support
What are the benefits of a Talkative virtual agent?
Programmed to pick up intent and respond automatically, our virtual agent brings immediate answers to customers. No more long waiting times!
With your virtual agent dealing with FAQs, live agents are free to take the time they need to deal with complicated requests and issues.
24/7 customer support
Set up your virtual agent to operate out of business hours so you can serve customers whenever they need it.
Generate more leads
Collect customer information, such as email address and name, during a virtual agent exchange so you never miss a lead.
Virtual Agent pricing
The Talkative virtual agent is affordable and can be deployed swiftly. In addition to providing the virtual agent platform, Talkative helps you configure and train the system. As a result, our chatbot pricing is split into two components:
A small monthly fee based on consumption, i.e. how many conversations the chatbot handles each month.
An optional consulting cost to train and configure your virtual agent. If you have in-house resources, you can configure your chatbot yourself, however, many organisations opt to use a specialist conversational design agency or leverage Talkative’s expertise. This cost varies depending on the complexity of your customer journey.
Monthly fee based on usage e.g. number of exchanges
Optional fee for training and configuration
Contact us for a quote today or download the Talkative virtual agent pricing table!
Custom branding and expert deployment
From the colour of your virtual agent widget to the web pages it operates on, everything about your Talkative conversational agent is customised to fit your business or organisation. Our experts work closely with you to develop your virtual agent, and integrate it into your website and contact centre. After deployment, the team is always available to provide support and assistance.
Is the Talkative virtual agent right for you?
Request a free live demo with our experts today to see how it can help your organisation!
Request a live demo
Fill out the form and one of our team will walk you through a demo and answer any questions you might have!