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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Handle up to 50% of customer interactions with instant, accurate, and personalised generative AI that saves you 4-10x of other enterprise chatbots - all easily managed in-house without developers.
Trusted by brands that value customer care
Deflect the bulk of your queries and cut handling time without risking customer experience.
Build and maintain all your chatbots in-house with an intuitive bot builder and widget designer.
Deliver fast, personalised, and accurate answers with human-like AI in any language.
Teach your chatbots everything they need to know with simple and secure LLM uploads via URLs, PDFs, and text files.
Gather information via conversational AI and pull in personalised data from your CRM.
Create conversational flows in minutes with an easy-to-use builder that uses generative AI and fallback intents.
Perfect your chatbot’s performance by using AI Knowledge Gap reports to identify areas for improvement and actionable suggestions.
Deliver round-the-clock multilingual service via your website, WhatsApp, SMS, Facebook, and more.
Secure your CX with generative AI that’s backed up by intent-based conversational flows and custom prompts that steer customer conversations to satisfied resolutions.
Only generate AI answers that relate to your brand products, policies, and services - even when targeted by prompt injections.
Choose what data you want your AI chatbot to process. With Gen AI only providing answers based on customer inputs and your customised prompts, your conversational data is kept safe and secure.
Make your live chat agents smarter and faster with an AI-powered copilot that provides real-time suggestions, knowledge, and assistance.
AI Chat Assistant
AI Suggested Responses
AI Rephrasing Tools
Review and summarise thousands of interactions with AI's help, cutting down hours of manual supervisor tasks.
AI Interaction Insights
AI Knowledge Gap Reports
AI Agent Training Tools
Seamlessly integrate into Salesforce and deliver the same customer experience - for up to 4-10x the saving.
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Measure self-serve and chatbot KPIs, review chat transcripts, and even analyse customer / chatbot conversations in real-time
Build fully on-brand chat widgets with proactive nudges - without the need for designers or developers.
