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Powered by Google, the Talkative virtual agent handles common questions to increase contact centre efficiency.
With lightning fast response times, it keeps customers happy and reduces the high demand on live agents.
Embed the conversational agent into your existing contact centre system for fast and seamless transfer to a live agent when necessary.
The Talkative virtual agent can:
Unlike many virtual agent solutions, Talkative can be deployed rapidly as a complete solution that’s designed to be embedded into your contact centre.
Integrate the chatbot with your CRM and contact centre platform, such as Mitel and Salesforce Service Cloud, to perfect your omnichannel offering.
Transfer to a live agent channel is quick and seamless, ensuring a streamlined and positive customer experience. These channels include:
Transcripts from the virtual agent exchange are also transferred to provide context and save the customer repeating information.
Customise transfer triggers to suit your business needs, e.g. when a certain phrase is mentioned or the virtual agent can’t deal with a request.
Discover more about Talkative Mitel and Salesforce integration
Our conversational agent can be used to answer frequently asked questions (FAQs) for any type of business or organisation, including:
We train the agent to deal with questions specific to your business so it becomes unique to your company.
What are the benefits of a Talkative virtual agent?
Programmed to pick up intent and respond automatically, our virtual agent brings immediate answers to customers. No more long waiting times!
With your virtual agent dealing with FAQs, live agents are free to take the time they need to deal with complicated requests and issues.
Set up your virtual agent to operate out of business hours so you can serve customers whenever they need it.
Collect customer information, such as email address and name, during a virtual agent exchange so you never miss a lead.
The Talkative virtual agent is affordable and can be deployed swiftly.
In addition to providing the virtual agent platform, Talkative helps you configure and train the system. As a result, our chatbot pricing is split into two components:
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From the colour of your virtual agent widget to the web pages it operates on, everything about your Talkative conversational agent is customised to fit your business or organisation.
Our experts work closely with you to develop your virtual agent, and integrate it into your website and contact centre. After deployment, the team is always available to provide support and assistance.
