Video chat with customers directly through your existing contact centre with Talkative video software designed for Mitel.Book a demo
Enhance your customer service by integrating WebRTC video chat directly into your existing Mitel environment.
With Mitel video chat, live agents can offer customers personal and private consultations to improve the online experience and customer satisfaction.
By bringing the in-store experience online, it helps agents to handle customer queries more effectively through face-to-face interaction.
On-demand video for Mitel allows for real-time website engagement, which can:
The main features of Talkative video chat for Mitel are:
To see our Mitel video chat features in action, book a free demo today.
We are always open to building new functionality in our software, so if you require something extra for your Mitel video chat, don’t hesitate to contact us and ask!
Talkative video chat for Mitel is designed to work with your existing Mitel systems, meaning it is easily integrated into your MiCC and Web Ignite.
All video chat exchanges can be handled within Ignite and reported on within Mitel, allowing agents to manage everything in one place.
Our Mitel experts will work closely with you to identify how to best tie together your website journey, contact centre and Mitel implementation.
We customise the video chat UI and configure nudges to match your branding and website journey. To get things up and running, all you need to do is copy and paste a code snippet into your website or tag management system.
“It was essential to us that the solution could integrate with our existing Mitel setup…We love that our agents have the ability to handle web chats and video calls with customers, as well as swapping in and out of phone calls and emails with ease. That level of integration was what we wanted, and Talkative enabled and delivered that to us very successfully.” Bravissimo
Mitel video chat with Talkative is easy for both agents and customers to use.
Agents have full control over the video chat and are able to offer customers one of two way video calls at the simple click of a button.
When needed, agents can easily escalate a live chat or voice interaction into a video chat session to better deal with the customer’s query. Customers can also request a video chat from the beginning of the interaction.
All Mitel video chat requests are routed through to the same agent automatically, appearing in the queue natively within Mitel. Alternatively, video calls can be easily routed to different agents and departments.