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WhatsApp messaging for your contact centre

Boost digital sales and service with a seamless WhatsApp integration
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Real-time WhatsApp messaging

  • Let your customers speak to you from WhatsApp (web and app)

  • Initiate conversations with numbers, links and QR codes

  • Direct integration with the world's #1 messaging channel

WhatsApp

  • Supports emojis and file transfer (media messages)

  • Configure automated welcome and out of hours messages

  • Use the customer’s phone number as interaction data to surface case history

Live chat interaction
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Ready for your contact centre

  • Per-agent workload settings, use alongside web chat

  • Handle with multi-chat agent console

  • Transfer to colleagues/queues and assign outcome tags

Get started with WhatsApp today!

Talkative makes deploying social media messaging easy

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Easy to deploy

  • Talkative assists with WhatsApp business application process
  • Use a new number or use your existing phone number
  • No set up fees, consumption pricing model
Agent dashboard

Reporting

  • Real-time dashboards and chat monitoring
  • Detailed historical analytics with custom query builder
  • Search chat transcripts and delete transcripts
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Leverage Talkative capabilities

Integrate into your CRM and contact centre

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Handle WhatsApp inside Salesforce with our Salesforce integration

Deploy WhatsApp as another chat channel inside Mitel Contact Centre

Handle WhatsApp with Talkative's standalone system

Request a live demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!