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WhatsApp messaging for your contact centre

Boost digital sales and service with a seamless WhatsApp integration

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Real-time WhatsApp messaging

Let your customers speak to you from WhatsApp (web and app)
Initiate conversations with numbers, links and QR codes
Direct integration with the world's #1 messaging channel

WhatsApp

Supports emojis and file transfer (media messages)
Configure automated welcome and out of hours messages
Use the customer’s phone number as interaction data to surface case history

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Ready for your contact centre

Per-agent workload settings, use alongside web chat
Handle with multi-chat agent console
Transfer to colleagues/queues and assign outcome tags

Get started with WhatsApp today!

Talkative makes deploying social media messaging easy

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Easy to deploy

Talkative assists with WhatsApp business application process
Use a new number or use your existing phone number
No set up fees, consumption pricing model

Agent dashboard

Reporting

Real-time dashboards and chat monitoring
Detailed historical analytics with custom query builder
Search chat transcripts and delete transcripts

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Leverage Talkative capabilities

Combine with virtual agent to handle FAQs before transfer to live agent
Use real-time translation to support 100+ languages
Omnichannel queueing and workloads

Integrate into your CRM and contact centre

Handle WhatsApp inside Salesforce with our Salesforce integration

Deploy WhatsApp as another chat channel inside Mitel Contact Centre

Handle WhatsApp with Talkative's standalone system
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Request a live demo
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Fill out the form and one of our team will walk you through a demo and answer any questions you might have!