VIDEO CHAT FOR VIRTUAL SHOPPING

Increase your average order value by 30%

Create more profitable interactions with real-time video calls - all seamlessly integrated into your website, app, and social media channels.

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Live chat
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Video chat
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Cobrowse
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Chatbot
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Callbacks
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Social & SMS
Virtual shopping interaction with customer on smartphone
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REAL-TIME VIRTUAL SHOPPING

Engage customers with on-demand video chat

Flexibly offer live video interactions from your contact center or in-store - without customer downloads - and increase the likelihood of purchase by up to 4x.

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Virtual shopping video interaction

VIRTUAL PRODUCT DEMOS

Convert virtual customers fast

Let your in-store or contact center team show off your products in real-time and achieve up to 30% increased order value - in less time than chat.

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In store contact agent demoing product

CHAT WIDGET FLEXIBILITY

Design a bespoke video chat experience

With enterprise-level video features embedded into a flexible widget, you can create a video experience for customers that's unique to your brand.

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Video chat agent on screen

FAQ

Common questions about Talkative’s live chat

How does Talkative's video chat work for virtual shopping?

Talkative is built around a highly flexible and customizable widget. With video chat embedded straight inside that widget, you can offer instant, on-demand video interactions with customers on your website and app. What's more, Talkative comes with the ability to schedule video chats for another time, and even offer video interactions via social channels like Facebook and WhatsApp.

Does Talkative work on both mobile and desktop?

It does! Talkative's video chat is used by some customers to offer contact center video interactions, while other customers use the Talkative app and a smart device (such as an iPhone or iPad) to interact with their end customers on the shop floor. This gives Talkative true flexibility in comparison to most other virtual shopping providers.

Does Talkative's video chat come with live chat or cobrowse capabilities?

Indeed. Talkative is a pick and choose toolbox of real-time, digital communication channels. As such, you get access to live chat, cobrowse, chatbot, and social media capabilities - it's all down to the set-up and package that works best for you. What's more, we integrate with several leading contact center and CRM packages, so you'll be able to offer the best virtual shopping experiences without causing disruption to the rest of your contact workflows.

Does Talkative come with social media, WhatsApp, or SMS capabilities?

It does! Depending on the package you go for, you can couple Talkative's video chat functionality with our social media messaging integrations to offer video and chat interactions on your customer's favourite channels. And with our outbound WhatsApp/SMS feature, you can even offer virtual clienteling services to your repeat customers.

Does Talkative integrate into Salesforce?

We do. Talkative is proud of our deeply embedded Salesforce integration, which allows you to embed Talkative's video chat and other channels straight into your Salesforce environment.

Virtual Shopping Success Story

How global retailer lululemon uses Talkative's video chat for virtual shopping.

lululemon is a technical athletic apparel brand designing gear for yoga, training, and more.

Problem

To offer the best digital service possible, lululemon wanted to offer their customers on-demand video calls with their product experts.

Outcome

Since getting Talkative, lululemon's video shoppers are 4x as likely to make a purchase compared to standard chat alone.

INTEGRATIONS

Seamless integrations and fast deployments

True omnichannel capabilities. A huge list of contact center and CRM integrations. The perfect platform for Consultative Service - whatever your framework.

Trusted by brands worldwide

Bring the in store experience online for your customers

Book your custom virtual shopping demo now, and learn how you can deliver a more personable and profitable customer experience.

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