Your contact centre's omnichannel AI that’s always evolving, infinitely scalable, and delivers value fast
Talkative provides an AI customer service solution for contact centres, combining AI experiences with live support across voice, chat, messaging, and video. Powered by company knowledge and prompts, Talkative AI helps businesses deliver accurate, brand-aligned service on every channel. It integrates with existing systems, optimises over time, and escalates to agents when needed.
Proven results from contact centres using Talkative AI solutions.
Resolve up to 90% of customer queries without human intervention.
Use AI to drive sales with instant product advice and tailored recommendations.
Delight customers with a premium AI experience and seamless self-service.
See what our customers have achieved with Talkative AI.
"We've achieved remarkable results with Talkative. Our AI now contains 75% of customer interactions, and has increased average order value by 35%!"
"Achieving a 90% chatbot containment rate has been massive for Healthspan and our contact centre. It’s changed the way we think about AI customer service."
"Talkative has been a winner all around. By implementing new channels and multilingual support, we have halved telephony demand for over a year."
"We've achieved remarkable results with Talkative. Our AI now contains 75% of customer interactions, and has increased average order value by 35%!"
"Achieving a 90% chatbot containment rate has been massive for Healthspan and our contact centre. It’s changed the way we think about AI customer service."
"Talkative has been a winner all around. By implementing new channels and multilingual support, we have halved telephony demand for over a year."
Talkative is more than just automation. It’s a complete AI layer designed specifically for contact centres.
Our proprietary KB system powers your AI with a private repository of your brand knowledge.
Use our prompt-builder to control your AI’s tone and behaviour, ensuring it's aligned with your brand.
Deliver high-quality support and a unified experience across all your customers' favourite channels.
Watch a live demo of a healthcare interaction, powered by Voice AI.
Human expertise behind every AI success.
See how much time and money you could save with Talkative AI. Get a personalised calculation in minutes.
Transform your phone support with AI that sounds and responds like your best agents. Voice AI answers calls instantly, engages in natural conversations, and intelligently handles customer queries with ease.
Discover the core ways Talkative helps you assist and connect with customers.
“Having worked in IT for nearly 20 years, I can honestly say that Talkative is one of the best partners.”
Talkative is an omnichannel AI customer service platform for contact centres, combining AI automation with live support channels. It gives businesses a secure, AI-driven solution for managing customer interactions across voice, chat, messaging, and video channels. This helps teams automate more queries and deliver better, faster support at scale, reserving human support for the high-value or complex conversations that actually need it.
Talkative works as an AI layer that sits on top of your existing contact centre stack. It combines your approved knowledge base content, prompt rules, and guardrails to deliver accurate, consistent, on-brand responses across voice and digital support channels. It can also seamlessly escalate any AI interactions to a human when needed. AI performance is tracked and reviewed using advanced analytics and reporting, enabling you to make targeted improvements to your knowledge base and AI prompts that drive continuous optimisation.
Talkative supports Voice AI, Digital AI, live chat, messaging, and video chat. Together, these channels help businesses deliver consistent customer experiences across their phone lines, website, app, and messaging touchpoints (SMS, WhatsApp, Facebook Messenger).
Talkative Voice AI is an AI solution for phone support that answers calls instantly, understands customer intent, and handles conversations in a natural, human-like way. It can answer customer questions, automate self-service tasks (e.g. appointment bookings), route callers intelligently, retrieve information from connected systems (e.g. CRMs, knowledge bases), and smoothly transfer to live agents when needed with full context intact.
Talkative Digital AI helps automate and improve digital customer support through AI agents across your website, app, and messaging channels. It can answer customer questions instantly, guide users through self-service journeys, support sales conversations, and escalate complex issues to live agents.
Talkative AI Copilot is an agent-assist tool that helps customer service teams respond faster and more confidently. It can suggest responses, provide contextual support, summarise interactions, autocomplete messages, and surface knowledge to agents during live customer interactions.
Yes, Talkative is designed to work alongside existing telephony, CCaaS, CRM, and other systems without requiring teams to replace their entire tech stack. It can connect with platforms such as Salesforce, Mitel, 3CX, Five9, Microsoft Teams, and other systems used by customer service teams.
Yes, Talkative is built for enterprise contact centres and has strong data security and privacy controls to support safe, compliant customer interactions. These include access management, secure data handling, AI guardrails, and auditability, helping teams operate safely at scale. We also support compliance with applicable data protection requirements (e.g. GDPR, CCPA, HIPAA, PCI), and we’re an ISO 27001-accredited supplier for information security management. Talkative is designed to help organisations use AI and support customers safely across channels while maintaining control over knowledge, workflows, and customer data.
