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Talkative partners with Formula 1 to deliver customer support! Read more
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Today’s customer is digital first, and the most successful contact centres manage all of their customer interactions through the online journey.
Talkative's integrated suite of contact channels turns your website into an interactive customer contact experience.
Whether you're looking for AI-powered chatbots & queue management to reduce support costs, or video chat & screensharing to enable remote sales, Talkative is your all-in-one solution for website-driven customer contact.
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Enable online sales
Vastly improve online sales through the website and increase revenue by bringing offline processes online with live video chat. Encourage repeat custom, build a human connection with customers and create an immersive online experience. Learn more
Increase website conversions
Use Talkative to support your existing digital funnel. Leverage expert advisors in your business to encourage online customers to complete their journey, massively reducing website abandonment rates and improving website conversions. Learn more
Generate more leads
Make your website generate more leads for your offline sales and service processes with chat and web call backs. Increase sign ups, demos, appointments or bookings through Talkative, to be followed up by other departments. Learn more
Improve service and reduce costs
Help improve self-service through the website, efficiently manage requests with enhanced chat and cobrowsing. Reduce running costs and streamline overall customer contact through integrations with existing systems. Learn more
Join up your customer-facing website with your existing contact centre workflows to provide a truly omnichannel customer experience.
Embed website contact and interaction data into your existing CRM and contact centre systems, including Mitel Contact Centre and Salesforce Service and Sales Cloud.
Product Update: New & improved video chat! Take a look
Highly configurable interface to suit your brand and website goals
Create rules to trigger appropriate contact at the right time
Intuitive controls ensure a seamless end-user experience
Dedicated technical team for seamless deployments
Laura Franklin, Customer Services Manager
Easily configure and customise to match customer contact to your online journey
24/7 SLA support, on-site training, ongoing developer assistance and proactive account management
In-depth platform reporting, insightful analytics and integration with CRM, CC and Google Analytics
"Talkative allows Bravissimo customers to engage with our consultants in the same way they would if they were in store, which massively improves our customers’ online experience. Talkative has worked amazingly well and we’ve seen a real improvement already. Our chat abandonment rate target was 10%, and we’ve managed to lower our average to 6% in the first month."
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"It has been fantastic to work with Talkative. We've built a really strong relationship. It was great that you took the time out to visit us and understand our business, with no pressure selling which was nice! We've received great service from all members of the team we've interacted with at Talkative, from the developers to the directors. We are looking forward to what lies ahead and would happily recommend and endorse Talkative for the services they offer."
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"Talkative has been very proactive in helping us in the quest to increase our digital leads through live chat, web calls and offline messages. They have worked hard to customise all of this to suit our in-house style, as well as ensure the various lead generation tools are correctly tracking and integrated with our other systems. Fantastic service and positive results!"
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