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Today’s customer is digital first, and the most successful contact centres manage all of their customer interactions through the online journey.
Talkative allows organisations to embed calls, chats, video and cobrowsing into their websites, driving digital sales and service while boosting contact centre efficiency.
Enable online sales
Vastly improve online sales through the website and increase revenue by bringing offline processes online. Encourage repeat custom, build a human connection with customers and create an immersive online experience.
Increase website conversions
Use Talkative to support your existing digital funnel. Communicate in real time to encourage customers to complete their journey, massively reducing website abandonment rates and improving website conversions.
Generate more leads
Make your website generate more leads for your offline sales and service processes. Increase sign ups, demos, appointments or bookings through Talkative, to be followed up by other departments.
Improve service and reduce costs
Help improve self-service through the website, efficiently manage requests and online engagement. Reduce running costs and streamline overall customer contact through integrations with existing systems.
Our powerful solution supports home-working, remote agents. With our browser-based console, agents and supervisors can be online and talking with your customers any time, any place. Without the need for desktop applications or downloads, agents simply login through their browser!
A pure cloud solution hosted in regional AWS data centres means that your can have Talkative set up and running within days.
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Join up your customer-facing website with your existing contact centre environment to provide a seamless customer experience and improved contact centre efficiency.
All of Talkative's solutions can be used as standalone products, with no need to integrate into existing systems
However, if you choose, you can embed website contact and interaction data into your existing CRM and contact centre systems, including Mitel Contact Centre and Salesforce Service and Sales Cloud.
Laura Franklin, Customer Services Manager
"We can talk to more customers via our website and help them with their queries this we can quantify as our abandonment rate is the lowest it has ever been and the growth in our live chat channel is significant at around +50%, so we are definitely seeing commercial service benefits."
"Their solution has the bells and whistles you'd like as well, from being able to view which screen your customer is on to being able to live interact with that screen to name two of many. All in all I would highly recommend Talkative as a company and web chat solution."
"We experienced a marked growth in leads after using Talkative’s products on our website. Talkative has bridged lines of communication between our customers and ourselves. This has caused a marked growth in sales and a decrease in abandoned checkouts. Set up was painless and the company are excellent to deal with."
Talkative is easily configurable and highly customisable to let customer contact match your online journey
24/7 SLA support, on-site training, ongoing developer assistance and proactive account management
In-depth platform reporting, insightful analytics and integration with CRM, CC and Google Analytics
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"Talkative allows Bravissimo customers to engage with our consultants in the same way they would if they were in store, which massively improves our customers’ online experience. Talkative has worked amazingly well and we’ve seen a real improvement already. Our chat abandonment rate target was 10%, and we’ve managed to lower our average to 6% in the first month."
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"It has been fantastic to work with Talkative. We've built a really strong relationship. It was great that you took the time out to visit us and understand our business, with no pressure selling which was nice! We've received great service from all members of the team we've interacted with at Talkative, from the developers to the directors. We are looking forward to what lies ahead and would happily recommend and endorse Talkative for the services they offer."
Read Case Study"Talkative have been very proactive in helping us in the quest to increase our digital leads through live chat, web calls and offline messages. They have worked hard to customise all of this to suit our in-house style, as well as ensure the various lead generation tools are correctly tracking and integrated with our other systems. Fantastic service and positive results!"
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