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Today’s customer is digital first, and the most successful contact centres manage all of their customer interactions through the online journey.
Talkative allows organisations to embed calls, chats, video and cobrowsing into their websites, driving digital sales and service while boosting contact centre efficiency.
Our powerful solution supports home-working, remote agents. With our browser-based console, agents and supervisors can be online and talking with your customers any time, any place. Without the need for desktop applications or downloads, agents simply login through their browser!
A pure cloud solution hosted in regional AWS data centres means that your can have Talkative set up and running within days.
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Join up your customer-facing website with your existing contact centre environment to provide a seamless customer experience and improved contact centre efficiency.
All of Talkative's solutions can be used as standalone products, with no need to integrate into existing systems
However, if you choose, you can embed website contact and interaction data into your existing CRM and contact centre systems, including Mitel Contact Centre and Salesforce Service and Sales Cloud.
Laura Franklin, Customer Services Manager
Talkative is easily configurable and highly customisable to let customer contact match your online journey
24/7 SLA support, on-site training, ongoing developer assistance and proactive account management
In-depth platform reporting, insightful analytics and integration with CRM, CC and Google Analytics
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"Talkative allows Bravissimo customers to engage with our consultants in the same way they would if they were in store, which massively improves our customers’ online experience. Talkative has worked amazingly well and we’ve seen a real improvement already. Our chat abandonment rate target was 10%, and we’ve managed to lower our average to 6% in the first month."
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"We have been operating in the automotive chat market for years and were using several chat providers. Transitioning all our clients onto Talkative was smooth, which included integration into our custom lead distribution API. We now have 24/7 support, with issues solved quickly and efficiently from an agile UK-based engineering team."
Read Case Study"Talkative have been very proactive in helping us in the quest to increase our digital leads through live chat, web calls and offline messages. They have worked hard to customise all of this to suit our in-house style, as well as ensure the various lead generation tools are correctly tracking and integrated with our other systems. Fantastic service and positive results!"
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