COBROWSE

Give on-screen assistance, right on time

At the most crucial moments of the customer journey, securely share screens, click, draw, highlight and more - all with Talkative's cobrowse.

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Embedded into websites
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Secure and compliant
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ENHANCED COBROWSE FEATURES

Steer the customer journey to
success and satisfaction

Cobrowse and screen share on your terms

Either cobrowse securely on your site, or open up screen share for advisor and customer-side sharing of desktops, applications, and other websites.

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Full feature set, full flexibility

With a full range of collaboration tools available - as well as the ability to disable them - you can offer truly bespoke support that suits your goals.

Cobrowsing on a website

Inspire customer confidence with a helping hand

Never let a confused customer bounce from your website again. Instead, reach out, engage, and guide them to a solution or a sale - without the need for customer downloads or software.

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Secure, safe, satisfied

Talkative’s cobrowse comes with security features like data masking as standard. Advisors will only ever view the current webpage too - keeping customer windows, tabs, and files secure.

Cobrowsing on a website

Inspire customer confidence with a helping hand

Whether it's over chat, video, or even a regular phone call, Talkative's cobrowse can seamlessly integrate with any workflow.

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"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage high-value customers in real-time.

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FAQ

Common questions about Talkative’s cobrowse

What's the difference between cobrowse and screen share?

With cobrowse, advisors can only view the customer’s current tab, and only on your website. Screen share allows the customer/agent to share their tab, application or entire desktop. Cobrowse also allows advisors to click, scroll, highlight, type, and more on a customer's tab. Screen share, on the other hand, allows advisors or customers to share their screen without any collaborative tools beside verbal or chat based conversation.

Is cobrowse easy to set up?

Anyone can set up Talkative's cobrowse within minutes. The channel works on all devices without any plugins or downloads. That said, Talkative's Customer Success team are also on hand, ready to help you create a cobrowse widget that'll enable engaging support for your customers.

Is Talkative’s cobrowse secure?

Talkative’s Consultative Service Platform was built with security as a priority, including features to ensure PCI, GDPR, and CCPA compliance - for just a few examples. Nevertheless, Talkative’s cobrowse comes with its own security feature set to give you peace of mind. This includes masking sensitive customer data from advisors, no plugins or downloads, and only showing current website pages (no tabs, files, or other windows).

What reporting features does Talkative’s cobrowse include?

Every channel within Talkative’s Consultative Service Platform features a comprehensive list of advanced analytics and reporting tools to monitor and improve your team’s performance. However, Talkative can also integrate with a wide range of CRM, contact center, and analytics platforms.

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WHY TALKATIVE

Forget customer service software

While other brands rely on basic chat to guide customers on-screen, set yourself apart by proving your dedication to truly human support.

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CHANNELS

Give your customers true contact choice

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Cobrowse

Guide your customers on-screen as if you were side-by-side.

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Chatbot

Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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Social Messaging

SMS/MMS, WhatsApp, Facebook, Twitter and more.

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INTEGRATIONS

Seamless integrations and fast deployments

True omnichannel capabilities. A huge list of contact center and CRM integrations. The perfect platform for Consultative Service - whatever your framework.

Trusted by brands worldwide

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