Bravissimo provide personalised shopping experiences through cobrowsing
The MDU use cobrowsing to offer members specialist support when handling queries
In an age of collaborative communication, cobrowsing is the next evolution in offering your customers the highest levels of customer service whilst helping you to generate more sales.
The benefits cobrowsing can bring you and your customers are numerous. From guiding visitors and customers through your website and member’s areas to assisting form-filling, answering questions and giving platform walk-throughs.
By offering collaborative tools such as Talkative’s cobrowsing to your website, you can offer a new dimension to your website experience. Cobrowsing has also been proven to help reduce annual support costs, increased profits and improve overall company growth.
Doug Blair, Managing Director
There are times when a full cobrowse session isn’t needed. Sometimes, it just takes a quick look, without the need for sharing navigation, annotation or anything else. That’s why we also offer a pure screenshare feature too.
With Talkative Screenshare, the agent can quickly share their screen, or an approved application, and this will be streamed directly to the customer. Screenshare can be initiated by either the agent or the customer, allowing problems to be solved faster and improving online sales.
Screenshare is typically used alongside a web call, video call or chat interaction, as this is likely the time when the customer will need to show or see something on their screen. Screenshare is an efficient, yet powerful tool which can be used to assist customers and improve online experience dramatically. For example:
- Screenshare can be used to help customers with remote tech support, if they are having a issue installing an application or logging into a system
- It can also be used by salespeople to show customers PDFs and brochures, or desktop applications
Powered by WebRTC, Screenshare requires no plugins or downloads, all you need is a good internet connection. It also works on any device, including desktop, mobile and tablet, and works with all modern browsers.
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