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The 2024 Inner Circle Guide on Chatbots and Conversational AI
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At the most crucial moments of the customer journey, securely share screens, click, draw, highlight and more - all with Talkative's cobrowse.
Either cobrowse securely on your site, or open up screen share for advisor and customer-side sharing of desktops, applications, and other websites.
With a full range of collaboration tools available - as well as the ability to disable them - you can offer truly bespoke support that suits your goals.
Never let a confused customer bounce from your website again. Instead, reach out, engage, and guide them to a solution or a sale - without the need for customer downloads or software.
Talkative’s cobrowse comes with security features like data masking as standard. Advisors will only ever view the current webpage too - keeping customer windows, tabs, and files secure.
Whether it's over chat, video, or even a regular phone call, Talkative's cobrowse can seamlessly integrate with any workflow.
Altra Credit Union uses cobrowse to assist their high-value customers.
With cobrowse, advisors can only view the customer’s current tab, and only on your website. Screen share allows the customer/agent to share their tab, application or entire desktop. Cobrowse also allows advisors to click, scroll, highlight, type, and more on a customer's tab. Screen share, on the other hand, allows advisors or customers to share their screen without any collaborative tools beside verbal or chat based conversation.
Anyone can set up Talkative's cobrowse within minutes. The channel works on all devices without any plugins or downloads. That said, Talkative's Customer Success team are also on hand, ready to help you create a cobrowse widget that'll enable engaging support for your customers.
Talkative was built with security as a priority, including features to ensure PCI, GDPR, and CCPA compliance - for just a few examples. Nevertheless, Talkative’s cobrowse comes with its own security feature set to give you peace of mind. This includes masking sensitive customer data from advisors, no plugins or downloads, and only showing current website pages (no tabs, files, or other windows).
Every channel within Talkative features a comprehensive list of advanced analytics and reporting tools to monitor and improve your team’s performance. However, Talkative can also integrate with a wide range of CRM, contact center, and analytics platforms.
