Securely cobrowse with customers

Provide superior customer support and immersive online experiences with cobrowsing

Why choose cobrowsing software?

From guiding customers through your website to assisting with tasks, cobrowsing is the next evolution in offering your customers the highest levels of customer service. It’s been proven to help reduce annual support costs, increase profits, and improve customer satisfaction.

Solve customer problems in real-time

View and annotate the customer’s screen in real-time
Share navigation to guide the customer through your website
Use page push to easily direct customers to different webpages

100% safe and secure

No plugins or downloads
All sensitive data is masked from agents and never leaves the customer's browser
Only shows current website page - no other windows, files, tabs or desktop

Enhanced customer support

Use cobrowsing alongside live chat, video chat, and web calling to increase sales and offer the best customer experience.

Web chat interface

“Cobrowsing has transformed how we manage customer enquiries. complex enquiries can be solved faster, which saves us a lot of time."

Doug Blair, Managing Director

Flexible cobrowsing solution

Highly configurable

Deploy cobrowsing in minutes with just 3 lines of code.

Easy to use

Cobrowsing works with all browsers and devices, and requires no plugins/downloads.

chat on mobile

Customised design

Highly customisable UI and bespoke nudges/triggers to fit your branding.

Screensharing

help customers with remote tech support
show customers PDFs, brochures, and desktop applications

CRM and contact centre integration

Salesforce integration

Mitel integration

Native embed into Sales/Service Cloud
Built using Lightning components
Correlate interactions with contacts/accounts

Enhanced cobrowsing in MiCC
Unified queueing, reporting and agent management
Integrate cobrowsing with other workflows such as chat, email and phone calls

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Cobrowsing resources

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Get a tailored demo

Speak to a product expert and get your questions answered with a live demo.

Best practices

Check out the Talkative blog for experts cobrowsing tips and tricks.

Product updates

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Request a live demo
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Fill out the form and one of our team will walk you through a demo and answer any questions you might have!

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