Smart live chat software for website and mobile

A complete solution for all your web chat needs to drive sales, support, and service excellence

Innovative chat capabilities to keep your customers happy

Shortcut messages, real-time translation, PCI compliance and more
Leverage chatbot capability to streamline workflows
Escalate to cobrowse, screenshare, voice and video
Social media messaging integrations: WhatsApp, Twitter, Facebook Messenger, SMS

Enhanced website chat

Enhanced live chat includes translation, message preview, data capture, card masking, pre/post chat surveys.

See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill
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Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.

Web chat interface

On-brand real time website engagement

Highly configurable interface to suit your brand and website goals
Create rules to trigger appropriate contact at the right time
Deploy easily via copy/paste code or Google Tag Manager
Dedicated technical team for seamless deployments
Embed into your native iOS/Android mobile app

"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage with customers in real time. Read the full case study.

Live chat built for the enterprise

Configuration

We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required

Training

On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management

Reporting

In-depth platform reporting and reporting integration with CRM, CC and Google Analytics or 3rd party analytics systems

Integrations

Salesforce integration

Mitel integration

Embed into Sales/Service Console
Built using Lightning components
Correlate interactions with contacts/accounts

Enhanced chat and cobrowsing in MiCC
Leverage Mitel reporting & agent workloads
Queueing and routing performed by contact centre

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Live chat resources

Get a tailored demo

Speak to a product expert and get your questions answered with a live demo.

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Best practices

Read our ultimate guide to web chat best practices to get all our hints and tips!

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Product updates

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Request a live demo
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Fill out the form and one of our team will walk you through a demo and answer any questions you might have!