Talkative Enterprise Live Chat | Boost Website Conversions

Why live chat?

Being able to communicate directly with agents isn't a luxury for customers anymore... it is a necessity.

More people than ever before are choosing online channels, such as websites, to shop, research, communicate and find information. Websites are convenient, informative and highly functional, but ultimately lack personalisation and a human touch, which can often leave customers feeling isolated from your brand and neglected in their online journey.

Through live chat, agents can assist customers quickly and easily, at any place and any time. At the same time, delivering the personal, human support that customers are used to receiving in store or over the phone, helping to drive online conversions and improve over customer experience.

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Get your website working harder with live chat

Enable online sales
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Vastly improve online sales through the website and increase revenue by bringing offline processes online. Live chat encourages repeat custom, by building a human connection with customers and create an immersive online experience.

Increase website conversions

Live chat lets you communicate in real time, helping more customers to complete their journey. Guide your customers and massively reduce website abandonment rates and improve website conversions.

Generate more leads

Generate more leads for your offline sales and service processes by intelligently triggering nudges to initiate live chat conversations. Increase sign ups, demos, appointments or bookings through Talkative.

Improve service and reduce costs

Help improve self-service through the website. Agents can efficiently manage requests and online engagement through live chat, helping to reduce running costs and streamline overall customer contact through integrations with existing systems.

Use live chat to maximise online sales

Engage in real time conversations with your customers as they travel through the website with live chat. Transform your website into a vibrant shop floor by embedding human communication into their online journey.

Agents are able to handle multiple concurrent live chats, with chat windows being placed side by side to give agents a clear view of each interaction.

Customer message preview also helps to maximise efficiency, as this shows agents what customers are typing before they hit send. This gives agents a head start when answering customer queries, which aids faster resolution rates.

Improve accessibility with our real time translation tool, which allows agents to automatically translate customer responses and entire chat interactions into over 100+ global languages.

Real time communication

Canned messages, which are short, pre-written responses, can also be used for automatic greetings, frequently asked questions or to gather key customer data, such as customer contact details, which can be automatically saved into the system to boost lead generation. You can also:
Escalate fromlive chat to voice in the same session
Addvideo andcobrowse to live chat interactions
Route calls into existing telephony systems
Escalate interactions with no plugins/downloads needed

Customer journey insight

Gives you a real-time visual overview of web pages your customer has visited during the session
Agents can securely view session data e.g. basket contents
View the current page the customer is on to help contextualise their enquiry
Send customers to a different page on your website with Page Push
Use cobrowse to see, understand and solve customer issues