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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Replace IVRs and answer more customer calls with an AI VoiceBot.
Click below to see Voice AI in action - and experience an instant demo with Voice AI.
Serve customers faster and smarter with AI-powered live chat that gives your agents accurate answers and next step advice - all based on your brand knowledge.
Trusted by brands that value customer care
Get AI to give your agents instant access to accurate information on all your products and polices.
Serve every customer in a single agent console - whatever channel or device they use.
Advanced AI-powered analytics let you uncover insights and optimise performance.
Image / video sharing, screensharing, live video chat, voice notes, and more - all the flexible features that customers enjoy inside your chat widget.
Give your agents instant AI suggestions and assistance from Navi, your agents’ personal AI that’s trained on your brand knowledge base to answer questions and advise next steps.
Secure your CX with a generative AI chatbot that’s backed up by intent-based conversational flows and prompt engineering that steers customer conversations to satisfied resolutions.
Give your supervisors the ability to monitor chats, offer assistance with internal messaging, or enter the conversation via barge-in - all in real-time.
Get your agents to cut down average handle times and improve communication with AI tools that help them rephrase, improve, or verify their responses in just a few clicks.
Built-in real-time translation breaks down language barriers so your agents can instantly communicate with customers of any nationality.
No need to switch to different screens, software, or communication channels. Talkative's single-view console unites every customer-facing channel, your CRM / back-office systems, and even supervisor messaging into one easy-to-use screen.
Speed up quality assurance with customisable AI Interaction Insights that let you study huge amounts of interaction data in manageable reports - all footnoted with representative examples.
Identify promising interaction points, launch proactive nudges, and route interactions to the most qualified agents.
Handle up to 50% of customer inquiries with instant, accurate, and personalised generative AI that you can easily manage in-house.
AI Knowledge Base Assistant
AI Agent Handover
No-Code AI Bot Builder
Review and summarise thousands of interactions with AI's help, cutting down hours of manual supervisor tasks.
AI Interaction Insights
AI Knowledge Gap Reports
AI Agent Training Tools
Seamlessly integrate into Salesforce and deliver the same customer experience - for up to 4-10x the saving.
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Measure self-serve and AI chatbot KPIs, review chat history transcripts, and even analyse customer / chatbot conversations in real-time
Build fully on-brand chat widgets with proactive nudges - without the need for designers or developers.
