Anticipate your customers’ needs with tools like AI agent assist, contextual customer insights, real-time translation, message preview, and omnichannel capabilities.
Widgets worthy of your brand
Instead of struggling with generic chat widget templates, take control of your branding with the most customizable chat widget editor on the market.
Grab attention and spark interactions
Don't let customers pass you by. Proactively engage them instead. Use chatbots intelligent nudges, on-page parameters, and routing rules that get them in front of the right advisor at the right time.
Escalate the customer experience with video
Set your brand apart and go beyond chat to voice, video, and cobrowse - all within the same customer journey.
Measure sentiment, satisfaction, and success
Improve conversations and conversions year in, year out, with contextual and historical dashboards, sentiment analysis, Google Analytics attribution, real-time chat viewing, and much more.
"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"
Healthspan uses live chat to engage high-value customers in real-time.
Common questions about Talkative’s live chat
How are live chat interactions routed?
Talkative’s routing engine gives you the ability to manage and direct your live chat interactions in whatever way you see fit. For instance, you can choose to offer different chat options on different pages to different customers. Next, you can route to different customer contact departments like sales and support, before finally choosing the best routing options for your team. These can include routing to the fastest advisor to respond, the longest idle advisor, per advisor options, and more. You can also leverage your existing routing system via your contact center, Salesforce, and other CRMs.
How many live chats can advisors handle?
Talkative gives you complete control over how you manage advisor workload, from creating queue cap rules to managing the number of chats an advisor can answer at any one time. That said, while some advisors will be better at multitasking than others, we recommend that advisors only handle two or three concurrent chats for the best overall customer experience.
Does Talkative help configure live chat?
Anyone can set up Talkative's live chat in minutes. That said, our Customer Success team are on hand to help you configure an interface that will suit your brand's website and goals. This can include rules, triggers, embeds into websites, iOS, and Android apps, and more. We’ll also provide supplementary support in the form of an online knowledge base, in-product onboarding tools, 24/7 SLA support, developer assistance, and proactive account management.
Does Talkative’s live chat follow accessibility guidelines?
When building our enhanced live chat, Talkative prioritized the Web Content Accessibility Guidelines to ensure a digital experience that was inclusive to all your customers. As such, we’re proud to say our chat widgets comply with the WCAG 2.1 guidelines when tested using the WAVE accessibility tool.
Is Talkative’s live chat secure?
Talkative’s live chat includes a wide range of essential security features to keep your customers - and their data - safe. This includes card masking capabilities and PCI compliance for online sales, GDPR and CCPA compliance for data security, and data sovereignty procedures for global brands.
What reporting features does Talkative’s live chat include?
Besides Talkative’s advanced analytics and reporting capabilities, Talkative’s live chat platform features wide integration capabilities with CRM, contact centre, and analytics software. We also integrate with third-party object storage systems for maximum security, efficiency, and flexibility.
Can you integrate a chatbot with Talkative's live chat?
You can indeed. Whether you choose a basic chatbot system to triage your most common queries, or a more sophisticated automation that leverages AI and machine learning, Talkative has you covered. Please get in touch with your specific requirements.
Forget standard live chat software
Talkative’s live chat is a core channel in our Consultative Service Platform - software that’s built for brands that want to honor and engage their high-value customers.