Live Chat Software for Business

Innovative chat capabilities to keep your customers happy

Shortcut messages, real-time translation with editable glossaries and reporting, PCI compliance, and a no-code chat widget builder for maximum brand consistency
Leverage chatbot capability to streamline workflows
Escalate to cobrowse, screenshare, voice and video
Social media messaging integrations: WhatsApp, Twitter, Facebook Messenger, SMS

Enhanced website chat

Enhanced live chat includes dynamic canned messages, real-time translation with reporting and editable glossaries, message preview, data capture, card masking, pre/post chat surveys, and average wait time displays.

See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill
‍
Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.

On-brand real time website engagement

Highly configurable interface to suit your brand and website goals
Create rules to trigger appropriate contact at the right time
Deploy easily via copy/paste code or Google Tag Manager.
Dedicated technical team for seamless deployments
Embed into your native iOS/Android mobile app

"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage with customers in real time. Read the full case study.

Live chat built for the enterprise

Configuration

We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required

Training

On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management

Reporting

In-depth platform reporting integrations with CRM, contact centres, and Google Analytics. Integrations with 3rd party analytics systems and object storage systems like Azure Blob.

CRM and contact centre integrations without the hassle

Connect your support team and your customers like never before - without the hassle of any stressful setups. With a wide range of CRM and contact centre integrations available, Talkative can fit into your current workflow with ease.