Enterprise Live Web Chat
For CRM & Contact Centre

Drive meaningful conversations and boost conversions in real time with sophisticated live chat functionality
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Speak directly with
online customers

  • Handle multiple concurrent chat sessions
  • Preview customer messages in real time
  • Smart shortcut messages and automatic greetings
  • Real time translation

Real time communication

  • Escalate fromlive chat to voice in the same session
  • Addvideo andcobrowse to live chat interactions
  • Route calls into existing telephony systems
  • No plugins/downloads needed
Learn more about our pricing by checking out our Licensing Options

Customer journey insight

  • Gives you a real-time visual overview of web pages your customer has visited during the session
  • Agents can securely view session data e.g. basket contents
  • View the current page the customer is on to help contextualise their enquiry
  • Send customers to a different page on your website with Page Push
  • Use cobrowse to see, understand and solve customer issues

Match to your branding

  • Fully customisable user interface to match branding
  • Lightweight deployment via Google Tag Manager
  • Full configurable pre-chat forms
  • Web API to invoke chat from existing website elements

"We were immediately impressed by Talkative's holistic approach to website communication - being able to combine chats and webcalls is a real differentiator”

Nick Reisinger, Managing Director

Business intelligence

  • In depth reporting on agents, queues, feedback and more
  • Google Analytics integration uncovers trends and patterns
  • All chat transcripts are logged, stored and searchable
  • Configure automatic greeting messages
Learn about analytics

Intelligently trigger conversations

  • Trigger nudges based on factors including time on page
  • URL based chat routing to queues and agents
  • Chat box can be hidden based on hours and queue availability
  • Optional lead capture when system offline

Professional Deployment Assistance

Configuration

We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required

Training

On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management

Reporting

In-depth platform reporting and reporting integration with CRM, CC and Google Analytics or 3rd party analytics systems

Contact centre integration

  • Integrate with leading contact centre systems e.g.Mitel
  • Unified queueing, reporting and agent management
  • Blend live chat with email and voice workloads
Learn more about Mitel integrations

CRM integration

  • Native Lightning integration withSalesforce Service Cloud
  • Leverage existing knowledge base for canned messages
  • Real time look up of customer details during chat
  • Send lead data into other CRM systems e.g. Insightly
  • Transcripts and data stored and reported on within CRM
Learn more about Salesforce integrations

Enterprise ready

  • Variable data retention policy
  • Keep data on-premise via RESTful API connection
  • Automatically blocks card numbers for PCI-DSS compliance
  • Black list page push URLs
  • Block nuisance chatters

Live chat resources

Case study

Bravissimo reduced their chat abandonment rate to just 3% using Talkative.
Read the case study to discover how

Best practices

SLA support, developer assistance and proactive account management to meet your needs

Demo videos

Product demos, training materials, tips, how-to's and guides to help you make the most out of your Talkative solution
Go to product videos

Request a personalised demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!
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