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Shortcut messages, real-time translation, PCI compliance and more
Leverage chatbot capability to streamline workflows
Escalate to cobrowse, screenshare, voice and video
Social media messaging integrations (coming Dec 2020)
Enhanced live chat includes translation, message preview, data capture, card masking, pre/post chat surveys.
See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill
Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.
Highly configurable interface to suit your brand and website goals
Create rules to trigger appropriate contact at the right time
Deploy easily via copy/paste code or Google Tag Manager
Dedicated technical team for seamless deployments
Embed into your native iOS/Android mobile app
We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required
On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management
In-depth platform reporting and reporting integration with CRM, CC and Google Analytics or 3rd party analytics systems
Embed into Sales/Service Console
Built using Lightning components
Correlate interactions with contacts/accounts
Enhanced chat and cobrowsing in MiCC
Leverage Mitel reporting & agent workloads
Queueing and routing performed by contact centre
Speak to a product expert and get your questions answered with a live demo.
Read our ultimate guide to web chat best practices to get all our hints and tips!
See the latest and greatest chat features by registering for our next product update webinar.
