Smart live chat software for website and mobile

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A complete solution for all your web chat needs to drive sales, support, and service excellence

Innovative chat capabilities to keep your customers happy

Enhanced website chat

Enhanced live chat includes translation, message preview, data capture, card masking, pre/post chat surveys.

See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill

Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.
Web chat interface
live chat on mobile

On-brand real time website engagement

  • Highly configurable interface to suit your brand and website goals
  • Create rules to trigger appropriate contact at the right time
  • Deploy easily via copy/paste code or Google Tag Manager
  • Dedicated technical team for seamless deployments
  • Embed into your native iOS/Android mobile app

"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage with customers in real time. Read the full case study.

Live chat built for the enterprise


We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required


On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management


In-depth platform reporting and reporting integration with CRM, CC and Google Analytics or 3rd party analytics systems


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Salesforce integration

Mitel integration

  • Embed into Sales/Service Console
  • Built using Lightning components
  • Correlate interactions with contacts/accounts
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Live chat resources

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Best practices

Read our ultimate guide to web chat best practices to get all our hints and tips!


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