Escalate to cobrowse, screenshare, voice and video
Social media messaging integrations: WhatsApp, Twitter, Facebook Messenger, SMS
Enhanced website chat
Enhanced live chat includes translation, message preview, data capture, card masking, pre/post chat surveys.
See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.
On-brand real time website engagement
Highly configurable interface to suit your brand and website goals
Create rules to trigger appropriate contact at the right time
Deploy easily via copy/paste code or Google Tag Manager
Dedicated technical team for seamless deployments
Embed into your native iOS/Android mobile app
"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"