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Serve double the customers without increasing headcount

Give your agents the AI-powered tools they need to deliver personalised customer service at scale - whether via your website, WhatsApp, Facebook, SMS, video chat, or more.

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ai-powered live chat

Connect, care for, and convert
your customers

Speed up agent performance with a brand-trained AI co-pilot

Anticipate your customers’ needs with tools like AI Agent Assist, suggested AI knowledge base responses, contextual customer insights, real-time translation, message preview, and omnichannel capabilities.

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Widgets worthy of your brand

Instead of struggling with generic chat widget templates, take control of your branding with the most customisable chat widget editor on the market - with all chat experiences seamlessly taking place in the same window.

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Qualify, engage, and proactively start interactions

Identify promising interaction points, offer proactive engagement, and route interactions to the most qualified agents with tools like engagement nudges, routing rules, and AI chat workflows.

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Smartphone flexibility in your agents’ browser

1-1 live video chat, video & voice notes, image, GIF, & file sharing, screenshare capabilities, and more - offer it all to your customers, instantly and flexibly, within the same chat window. 

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Get AI to summarise and review 10,000 chats in minutes

Identify common issues and iterate improvements without hours spent reviewing transcripts and reports. Talkative's AI Analytics & Reporting features help you speed up quality assurance, workforce performance, and operational efficiency.

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Common questions about Talkative’s live chat

How are live chat interactions routed?

Talkative’s routing engine gives you the ability to manage and direct your live chat interactions in whatever way you see fit. For instance, you can choose to offer different chat options on different pages to different customers. Next, you can route to different customer contact departments like sales and support, before finally choosing the best routing options for your team. These can include routing to the fastest advisor to respond, the longest idle advisor, per advisor options, and more. You can also leverage your existing routing system via your contact center, Salesforce, and other CRMs.

How many live chats can advisors handle?

Talkative gives you complete control over how you manage advisor workload, from creating queue cap rules to managing the number of chats an advisor can answer at any one time. That said, while some advisors will be better at multitasking than others, we recommend that advisors only handle two or three concurrent chats for the best overall customer experience.

Does Talkative help configure live chat?

Anyone can set up Talkative's live chat in minutes. That said, our Customer Success team are on hand to help you configure an interface that will suit your brand's website and goals. This can include rules, triggers, embeds into websites, iOS, and Android apps, and more. We’ll also provide supplementary support in the form of an online knowledge base, in-product onboarding tools, 24/7 SLA support, developer assistance, and proactive account management.

Does Talkative’s live chat follow accessibility guidelines?

When building our enhanced live chat, Talkative prioritized the Web Content Accessibility Guidelines to ensure a digital experience that was inclusive to all your customers. As such, we’re proud to say our chat widgets comply with the WCAG 2.1 guidelines when tested using the WAVE accessibility tool.

Is Talkative’s live chat secure?

Talkative’s live chat includes a wide range of essential security features to keep your customers - and their data - safe. This includes card masking capabilities and PCI compliance for online sales, GDPR and CCPA compliance for data security, and data sovereignty procedures for global brands.

What reporting features does Talkative’s live chat include?

Besides Talkative’s advanced analytics and reporting capabilities, Talkative’s live chat platform features wide integration capabilities with CRM, contact centre, and analytics software. We also integrate with third-party object storage systems for maximum security, efficiency, and flexibility.

Can you integrate a chatbot with Talkative's live chat?

You can indeed. Whether you choose a basic chatbot system to triage your most common queries, or a more sophisticated automation that leverages AI and machine learning, Talkative has you covered. Please get in touch with your specific requirements.

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Forget standard live chat software

Talkative’s AI-enhanced live chat is a core channel in our real-time engagement platform - software that helps you meet your digital customers when it matters most.

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Discover Talkative in action

Give your customers true contact choice

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Guide your customers on-screen as if you were side-by-side.

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Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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SMS/MMS, WhatsApp, Facebook, Google Business, and more.

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Seamless integrations and fast deployments

Engage customers your way with a huge list of contact center and CRM integrations.

Trusted by brands worldwide

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