Enterprise Live Web Chat
For CRM & Contact Centre

Drive meaningful conversations and boost conversions in real time with sophisticated live chat functionality

Speak directly with
online customers

Handle multiple concurrent chat sessions
Preview customer messages in real time
Smart shortcut messages and automatic greetings
Real time translation

Real time communication

Escalate fromlive chat to voice in the same session
Addvideo andcobrowse to live chat interactions
Route calls into existing telephony systems
No plugins/downloads needed

Learn more about our pricing by checking out our Licensing Options

Customer journey insight

Gives you a real-time visual overview of web pages your customer has visited during the session
Agents can securely view session data e.g. basket contents
View the current page the customer is on to help contextualise their enquiry
Send customers to a different page on your website with Page Push
Use cobrowse to see, understand and solve customer issues

Match to your branding

Fully customisable user interface to match branding
Lightweight deployment via Google Tag Manager
Full configurable pre-chat forms
Web API to invoke chat from existing website elements

"We were immediately impressed by Talkative's holistic approach to website communication - being able to combine chats and webcalls is a real differentiator”

Nick Reisinger, Managing Director

Business intelligence

In depth reporting on agents, queues, feedback and more
Google Analytics integration uncovers trends and patterns
All chat transcripts are logged, stored and searchable
Configure automatic greeting messages

Learn about analytics

Intelligently trigger conversations

Trigger nudges based on factors including time on page
URL based chat routing to queues and agents
Chat box can be hidden based on hours and queue availability
Optional lead capture when system offline

Professional Deployment Assistance

Configuration

We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required

Training

On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management

Reporting

In-depth platform reporting and reporting integration with CRM, CC and Google Analytics or 3rd party analytics systems

Contact centre integration

Integrate with leading contact centre systems e.g.Mitel
Unified queueing, reporting and agent management
Blend live chat with email and voice workloads

Learn more about Mitel integrations

CRM integration

Native Lightning integration withSalesforce Service Cloud
Leverage existing knowledge base for canned messages
Real time look up of customer details during chat
Send lead data into other CRM systems e.g. Insightly
Transcripts and data stored and reported on within CRM

Learn more about Salesforce integrations

Enterprise ready

Variable data retention policy
Keep data on-premise via RESTful API connection
Automatically blocks card numbers for PCI-DSS compliance
Black list page push URLs
Block nuisance chatters

Live chat resources

Case study

Bravissimo reduced their chat abandonment rate to just 3% using Talkative.
Read the case study to discover how

Best practices

SLA support, developer assistance and proactive account management to meet your needs

Demo videos

Product demos, training materials, tips, how-to's and guides to help you make the most out of your Talkative solution
Go to product videos

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