Smart live chat software for website and mobile

Try For Free
A complete solution for all your web chat needs to drive sales, support, and service excellence

Innovative chat capabilities to keep your customers happy

  • Shortcut messages, real-time translation with editable glossaries, PCI compliance, and a no-code chat widget builder for maximum brand consistency
  • Leverage chatbot capability to streamline workflows
  • Escalate to cobrowse, screenshare, voice and video
  • Social media messaging integrations: WhatsApp, Twitter, Facebook Messenger, SMS

Enhanced website chat

Enhanced live chat includes dynamic canned messages, translation, message preview, data capture, card masking, pre/post chat surveys, and average wait time displays.

See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill

Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.
Web chat interface
live chat on mobile

On-brand real time website engagement

  • Highly configurable interface to suit your brand and website goals
  • Create rules to trigger appropriate contact at the right time
  • Deploy easily via copy/paste code or Google Tag Manager.
  • Dedicated technical team for seamless deployments
  • Embed into your native iOS/Android mobile app

"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage with customers in real time. Read the full case study.

Live chat built for the enterprise

Configuration

We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required
training

Training

On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management
analytics

Reporting

In-depth platform reporting integrations with CRM, contact centres, and Google Analytics. Integrations with 3rd party analytics systems and object storage systems like Azure Blob.

CRM and contact centre integrations without the hassle

    Connect your support team and your customers like never before - without the hassle of any stressful setups. With a wide range of CRM and contact centre integrations available, Talkative can fit into your current workflow with ease.

    Live chat resources

    book demo button

    Get a tailored demo

    Speak to a product expert and get your questions answered with a live demo.

    open book

    Best practices

    Read our ultimate guide to web chat best practices to get all our hints and tips!

    envelope

    Product updates

    Sign up to receive updates on the latest and greatest chat features.

    Request a live demo

    Fill out the form and one of our team will walk you through a demo and answer any questions you might have!