Enhanced live chat includes dynamic canned messages, translation, message preview, data capture, card masking, pre/post chat surveys, and average wait time displays.
See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.
On-brand real time website engagement
Highly configurable interface to suit your brand and website goals
Create rules to trigger appropriate contact at the right time
Deploy easily via copy/paste code or Google Tag Manager.
Dedicated technical team for seamless deployments
Embed into your native iOS/Android mobile app
"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"
We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required
Training
On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management
Reporting
In-depth platform reporting integrations with CRM, contact centres, and Google Analytics. Integrations with 3rd party analytics systems and object storage systems like Azure Blob.
CRM and contact centre integrations without the hassle
Connect your support team and your customers like never before - without the hassle of any stressful setups. With a wide range of CRM and contact centre integrations available, Talkative can fit into your current workflow with ease.
Live chat resources
Get a tailored demo
Speak to a product expert and get your questions answered with a live demo.
