Enterprise Live Chat for CRM & Contact Centre

A complete solution for all your web chat needs to drive sales, support and service excellence.
Talkative live chat homepage
Mitel solutions partner live chat

Enhanced chat capabilities to keep your customers happy

  • Shortcut messages, real-time translation, PCI compliance and more

  • Leverage chatbot capability to streamline workflows

  • Escalate to cobrowse, screenshare, voice and video

  • Social media messaging integrations (coming Nov 2020)

"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Enhanced website chat

Enhanced live chat includes translation, message preview, data capture, card masking, pre/post chat surveys.

See the customer journey, page push, live page view, show session info e.g. basket contents. Cobrowse to see the customer’s current page, annotate and form-fill

Escalate from chat to voice, or even video, turning a text-based interaction to a more personal voice-based conversation.

Formula 1 chooses Talkative for global live chat: Read Press Release

On-Brand Real-Time Website Engagement

  • Highly configurable interface to suit your brand and website goals

  • Create rules to trigger appropriate contact at the right time

  • Deploy easily via copy/paste code or Google Tag Manager

  • Dedicated technical team for seamless deployments

  • Embed into your native iOS/Android mobile app

Mitel solutions partner live chat

Professional Deployment Assistance

Configuration

We work to ensure every aspect of your chat deployment is working optimally, with no developer resource required

Training

On-site training supplemented by webinars, 24/7 SLA support, developer assistance and proactive account management

Reporting

In-depth platform reporting and reporting integration with CRM, CC and Google Analytics or 3rd party analytics systems

Salesforce integration

  • Embed into Sales/Service Console

  • Built using Lightning components

  • Correlate interactions with contacts/accounts

Find us on AppExchange
salesforce appexchange
Mitel solutions partner live chat

Mitel integration

    • Enhanced chat and cobrowsing in MiCC

    • Leverage Mitel reporting & agent workloads

    • Queueing and routing performed by contact centre

See Mitel Integration

Live chat resources

Get a tailored demo

Speak to a product expert and get your questions answered with a live demo.

Best practices

Read our ultimate guide to web chat best practices to get all our hints and tips!

Watch a webinar

See the latest and greatest chat features by registering for our next product update webinar.

Request a live demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!