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Thinking of using Zoom or Teams for customer video calls? Find the best option with the Video Chat Checklist
Widen your reach like never before. Engage customers on Facebook Messenger, Twitter, WhatsApp, SMS/MMS, Google Business Messages, and more.
Connect your Facebook, Instagram, and Twitter accounts to one inbox and handle all interactions from a single dashboard, whether through a chatbot, live chat, or even video chat.
Give customers the chance to text or message your brand whenever it works for them. In turn, all messages are sent to your chosen inbox, ready for your advisors or chatbot to assist.
Talkative’s social media messaging comes with the same features as our advanced live chat. These include AI agent assist, dynamic canned messages, automatic translation with editable glossaries, message previews, and more.
Control demand and workflows with queue caps and in-queue broadcast messages, ensuring that you’re only offering interactions when it works for you and your team.
Stop using social messaging as a channel for simplistic communication. Instead, engage, analyze, and grow with contextual dashboards, interaction logs, sentiment analysis, and much more.
ICX uses social media live chat to engage high-value customers.
You can, or Talkative can provide you with a new one - your choice. To make use of your previous phone number, you can either port it to Talkative, allow Talkative to connect to your Twilio account, or you can use new numbers through Talkative. It’s really up to you!
It does. As Talkative’s social media messaging channels use the same system as our live chat functionality, you can engage all customers with text, images, videos, and GIFs.
With queue closed messages, email chat triggers, and other queue management features, you can design how your brand engages with your customers whatever time they get in touch.
Talkative’s social media messaging deployments come with the same configuration approach as standard. It means that the Talkative Customer Success team is on hand to help you configure the best social media set up. Whatever social channels you are looking to adopt, please get in touch with your requirements.
Like Talkative’s live chat, our social media messaging integrations come with additional security features to keep customer data safe and secure. What’s more, each third-party integration comes with a range of security protocols to further protect customers. For more information on a specific third-party integration, please get in touch with the Talkative team.
Whether you integrate with just SMS or our entire roster of social messaging channels, Talkative’s analytics give you full access to a wide range of contextual and historical data, as well as a long list of reporting tools to help you perfect your customer conversations. What’s more, the Talkative platform integrates with a huge range of CRM, contact center, object storage, and analytics software. It means you don't have to rely on the basic analytics provided by each social channel.
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