Widen your reach like never before. Engage customers on Facebook Messenger, WhatsApp, SMS/MMS, Google Business Messages, and more.
Connect your Facebook, WhatsApp, and Google Business accounts to one inbox and handle all interactions from a single dashboard, whether through a chatbot, live chat, or even video chat.
Give customers the chance to text or message your brand whenever it works for them. In turn, all messages are sent to your chosen inbox, ready for your advisors or chatbot to assist.
Talkative’s messaging channels come with the same features as our advanced live chat. These include AI agent assist, dynamic canned messages, automatic translation with editable glossaries, message previews, and more.
Control demand and workflows with queue caps and in-queue broadcast messages, ensuring that you’re only offering interactions when it works for you and your team.
Stop using messaging channels for simplistic communication. Instead, engage, analyze, and grow with contextual dashboards, interaction logs, sentiment analysis, and much more.
ICX uses social media live chat to engage high-value customers.