Leverage additional Talkative live chat features to improve your social media customer support.
Support customers all over the world with translation into 100+ languages.
Control demand and workflows with queue caps and in-queue broadcast messages.
Configure automated welcome messages and out-of-hours responses.
Ask customers to rate interactions and leave comments on their experience.
Supervisors can monitor chats and access real-time analytics dashboard.
Pull interaction data (name, phone number) to conveniently identify users.
Use each live social chat integration on it’s own or combine them with other Talkative contact channels to offer a true omnichannel customer experience.
Integrate all social channels with your existing contact centre systems for a streamlined user experience.
Handle WhatsApp, Facebook, Twitter, and SMS messages within Salesforce Service and Sales Cloud.
Offer WhatsApp, Facebook Messenger, Twitter, and SMS as extra chat channels inside Mitel Ignite.
Use Talkative Engage to manage all WhatsApp, SMS, and social media messages in one place.