SOCIAL MEDIA MESSAGING

Sell and support across every channel

Widen your reach like never before. Engage customers on Facebook Messenger, Twitter, WhatsApp, SMS/MMS, Google Business Messages, and more.

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Live chat & chatbot integration
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INBOUND SOCIAL MESSAGING FEATURES

Attract countless customers without
any extra work

Connect with social media shoppers in real-time

Connect your Facebook, Instagram, and Twitter accounts to one inbox and handle all interactions from a single dashboard, whether through a chatbot, live chat, or even video chat.

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Provide 24/7 customer care with WhatsApp, Google Business Messages, and SMS/MMS

Give customers the chance to text or message your brand whenever it works for them. In turn, all messages are sent to your chosen inbox, ready for your advisors or chatbot to assist.

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Must have tools to scale interactions

Talkative’s social media messaging comes with the same features as our advanced live chat. These include AI agent assist, dynamic canned messages, automatic translation with editable glossaries, message previews, and more.

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Manage queues and expectations

Control demand and workflows with queue caps and in-queue broadcast messages, ensuring that you’re only offering interactions when it works for you and your team.

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Say goodbye to frustrating social analytics

Stop using social messaging as a channel for simplistic communication. Instead, engage, analyze, and grow with contextual dashboards, interaction logs, sentiment analysis, and much more.

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"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage high-value customers in real-time.

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FAQ

Common questions about Talkative’s social messaging

Can I use my existing SMS/WhatsApp number?

You can, or Talkative can provide you with a new one - your choice. To make use of your previous phone number, you can either port it to Talkative, allow Talkative to connect to your Twilio account, or you can use new numbers through Talkative. It’s really up to you!

Does Talkative support MMS?

It does. As Talkative’s social media messaging channels use the same system as our live chat functionality, you can engage all customers with text, images, videos, and GIFs.

What happens when my team are offline?

With queue closed messages, email chat triggers, and other queue management features, you can design how your brand engages with your customers whatever time they get in touch.

Does Talkative help configure social media and SMS messaging?

Talkative’s social media messaging deployments come with the same configuration approach as standard. It means that the Talkative Customer Success team is on hand to help you configure the best social media set up. Whatever social channels you are looking to adopt, please get in touch with your requirements.

Is Talkative’s social messaging secure?

Like Talkative’s live chat, our social media messaging integrations come with additional security features to keep customer data safe and secure. What’s more, each third-party integration comes with a range of security protocols to further protect customers. For more information on a specific third-party integration, please get in touch with the Talkative team.

What reporting features does Talkative’s social messaging include?

Whether you integrate with just SMS or our entire roster of social messaging channels, Talkative’s analytics give you full access to a wide range of contextual and historical data, as well as a long list of reporting tools to help you perfect your customer conversations. What’s more, the Talkative platform integrates with a huge range of CRM, contact center, object storage, and analytics software. It means you don't have to rely on the basic analytics provided by each social channel.

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WHY TALKATIVE

Forget standard social media

While other brands rely on social media for static customer updates, Talkative’s social messaging integrations give you the power to provide a more human experience on your brand’s social, SMS, and WhatsApp accounts.

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CHANNELS

Give your customers true contact choice

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Cobrowse

Guide your customers on-screen as if you were side-by-side.

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Chatbot

Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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Social Messaging

SMS/MMS, WhatsApp, Facebook, Twitter and more.

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INTEGRATIONS

Seamless integrations and fast deployments

True omnichannel capabilities. A huge list of contact center and CRM integrations. The perfect platform for Consultative Service - whatever your framework.

Trusted by brands worldwide

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Get started with your 14-day free trial, no credit card required.

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