Social Media Messaging: WhatsApp, Facebook, Twitter, and SMS

WhatsApp live chat

Integrate live chat with the world’s most popular messaging app. Talkative live chat for WhatsApp lets agents receive and respond to customer WhatsApp messages directly from their chat dashboard.
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As well as normal text messages, customers can send lots of different media types, including emojis and pictures.
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For maximum engagement, conversations can be initiated using your WhatsApp number or by scanning a QR code.

Expert assistance means full integration can be completed in just two to three weeks. Connect using an existing company number or establish a new phone number exclusively for WhatsApp.

Facebook Messenger live chat

Chat to customers in real-time on Facebook - the social media channel with nearly 1.5 billion active users every day!
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Directly receive all Facebook messages into your live chat queue so you can instantly respond to customers’ questions and issues.
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If you have more than one Facebook page, stay in touch with fans of each by connecting all pages to the same inbox. Assign tags to each page to make sure you know which page every message is coming from.
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Our Facebook Messenger live chat integration is quick and easy to set up. Get it up and running with no assistance from us in under 30 minutes - just copy and paste some code and start chatting to your customers on Facebook in real-time!

Live chat for Twitter

Twitter has become an increasingly popular tool that customers use to connect with companies. Take advantage of this social channel by integrating live chat with your company Twitter account.
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Connect your Twitter inbox to your chat inbox for a more efficient customer service team. With all direct messages coming to the same place, agents can provide fast responses and no one needs to monitor your Twitter messages separately.
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Self-service set up in under half an hour means integration is fast and can be sorted out in your own time.

SMS live chat

Not everyone uses social media and messaging channels! Cater for customers that aren’t on social platforms with live chat for SMS.
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Connect your company’s phone number to your live chat so customers can send you text messages. All messages will be sent to the same inbox so agents can handle all text and chat interactions from the same dashboard.
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Integrate with an existing phone number or use a new company number. Get in touch to get everything setup - we’ll have your SMS and live chat connected in just one day.

Talkative is constantly working on new features and contact channels. Contact us today to discuss any specific requirements you have and we’ll see what we can do!

Offer the best social media chat experience

Leverage additional Talkative live chat features to improve your social media customer support.

Real-time translation

Support customers all over the world with translation into 100+ languages.

Queue management

Control demand and workflows with queue caps and in-queue broadcast messages.

Canned messages

Configure automated welcome messages and out-of-hours responses.

Customer feedback

Ask customers to rate interactions and leave comments on their experience.

Advanced reporting

Supervisors can monitor chats and access real-time analytics dashboard.

Gather customer data

Pull interaction data (name, phone number) to conveniently identify users.

Omnichannel customer support

Use each live social chat integration on it’s own or combine them with other Talkative contact channels to offer a true omnichannel customer experience.

Video chat: Seamlessly escalate chat sessions to live video chat to offer personalised customer service.
Cobrowse: Guide customers through your website during chat interactions. Annotate pages and assist with tasks.
Voice calls: Switch from live chat to a web voice call to further discuss customer issues and explain solutions.
Web callback: Reduce chat queues and manage demand by offering customers a callback option.
Conversational chatbot: Combine live chat with an AI chatbot to handle FAQs and speed up response times.

CRM and system integrations

Integrate all social channels with your existing contact centre systems for a streamlined user experience.

Salesforce
Handle WhatsApp, Facebook, Twitter, and SMS messages within Salesforce Service and Sales Cloud.

Mitel
Offer WhatsApp, Facebook Messenger, Twitter, and SMS as extra chat channels inside Mitel Ignite.

Talkative
Use Talkative Engage to manage all WhatsApp, SMS, and social media messages in one place.

Real-time social messaging

WhatsApp live chat

Facebook Messenger live chat

Live chat for Twitter

SMS live chat