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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.
Download Free Report!Widen your reach by engaging customers on Facebook Messenger, WhatsApp, SMS/MMS, and more - all inside a single agent console.
Trusted by brands that value customer care
Launch AI chatbots across messaging apps like Facebook, WhatsApp, SMS, and more.
Connect your social and SMS accounts to a single customer service platform.
Send and receive one-to-one or mass WhatsApp and SMS messages.
Automate customer engagement on the platforms your customers use the most, and deliver AI-powered service that’s convenient, personalised, and available 24/7.
Integrate your social messaging channels into a single agent console, so customer messages get faster responses and agents can stay on task.
Give your support team real-time guidance with tools like AI Agent Assist and Navi, your team's brand-trained AI Copilot.
Send personalised mass updates to your WhatsApp and SMS customers and keep them up to date on important news.
Give your supervisors the ability to monitor social and SMS chats, offer assistance with internal messaging, or enter the conversation - in real-time.
Offer image / video sharing, live video chat, voice notes, and more - all the flexible features that customers enjoy inside their favourite apps.
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Control chat demand and agent workflows with queue caps and in-queue broadcast messages.
Improve performance and customer relationships with contextual dashboards, interaction logs, AI Insight Reports, customer feedback forms, and more.
Get set up fast by porting your current brand mobile numbers to Talkative or create new numbers within the platform.
Handle up to 50% of customer interactions with instant, accurate, and personalised generative AI that you can easily manage in-house.
AI Chat Assistant
AI Suggested Responses
AI Rephrasing Tools
Review and summarise thousands of interactions with AI's help, cutting down hours of manual supervisor tasks.
AI Interaction Insights
AI Knowledge Gap Reports
AI Agent Training Tools
Seamlessly integrate into Salesforce and deliver the same customer experience - for up to 4-10x the saving.
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Measure self-serve and chatbot KPIs, review chat transcripts, and even analyse customer / chatbot conversations in real-time
Build fully on-brand chat widgets with proactive nudges - without the need for designers or developers.
