Proactive web call backs have increased inbound calls by 20% for Yellow Zebra Safaris
Discerning online furniture shoppers are now able to speak with a home accessories expert at the click of a button
Websites are the most important resource for many customers, often being the first place they go to research, shop and communicate with your brand.
However, sometimes your customers want to speak with you, but simply don't have the time to wait in a queue, which can be inconvenient and detrimental to their overall experience.
In this case, offering a web call back is a great way to generate more leads from your website whilst offering customers a call back at a time which suits them. At the same time, this helps to reduce contact centre wait times and improves resolution rates... a win-win for everyone.
Read how Yellow Zebra Safaris used intuitive call backs to increase inbound phone calls by 20%
SLA support, developer assistance and proactive account management to meet your needs
Understand how web call backs can integrate with your existing contact centre setup by watching some of our demo videos