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Generate more inbound calls with Proactive Web Call Backs

Delight your website visitors and drive sales calls with
an instant call back contact option
Book a demo
Agent helping customer over cobrowse
YellowZebra logo

Proactive web call backs have increased inbound calls by 20% for Yellow Zebra Safaris

Style Our Home logo

Discerning online furniture shoppers are now able to speak with a home accessories expert at the click of a button

Why web call backs?

Websites are the most important resource for many customers, often being the first place they go to research, shop and communicate with your brand.

However, sometimes your customers want to speak with you, but simply don't have the time to wait in a queue, which can be inconvenient and detrimental to their overall experience.

In this case, offering a web call back is a great way to generate more leads from your website whilst offering customers a call back at a time which suits them. At the same time, this helps to reduce contact centre wait times and improves resolution rates... a win-win for everyone.

Digital contact channels

Intuitive call back widget

  • Offer web call backs proactively on any web page
  • Provide convenient, fast responses to customers
  • Improve contact centre efficiency by routing call back requests to the correct department or agent
  • Elevate your customer experience by offering personalised support without interfering with the customer's online journey

Intelligently trigger nudges

  • Trigger nudges to prompt call backs based on various factors, such as time on page or page scroll
  • URL based routing to queues and agents
  • Only offer support when it's available, with flexibility to hide widgets based on hours and queue availability
  • Capture lead details in a completely secure and compliant way
    Pricing options
Screenshot of YellowZebra

Customer journey insights

  • Understand your customer's journey through your website to give agents context to call back requests
  • The system can securely pass through session data e.g. customer basket contents and time spent on areas of your website
Learn more about customer journey insights
Talkative Engage integrated with Mitel Ignite
Bravissimo screenshot

Match your branding

  • Fully customisable user interface to match your existing branding
    Seamless UI enables an uninterrupted browsing experience
  • Collect customer details with configurable data fields
  • Web API to invoke web call back from existing website elements

Gather business intelligence

  • Call back requests and call logs are stored within the system
  • Report on agents, queues, handling times and more
  • Transfer to queues or agents
  • Integrate with Google Analytics to understand which parts of your website drive the most web call backs
Talkative Engage real-time supervisor dashboard
Want to see how Talkative customers are using web call backs? Check out our Customer Case Studies

Contact centre and CRM integration

  • Integrate with leading contact centre systems e.g. Mitel and Salesforce for unified queueing, reporting and agent management
Learn more about Mitel integrations
Learn more about Salesforce integrations
Talkative Engage integrated with Mitel Ignite

Web call backs resources

Case study

Read how Yellow Zebra Safaris used intuitive call backs to increase inbound phone calls by 20%

Best practices

SLA support, developer assistance and proactive account management to meet your needs

Demo videos

Understand how web call backs can integrate with your existing contact centre setup by watching some of our demo videos

Request a live demo
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Fill out the form and one of our team will walk you through a demo and answer any questions you might have!
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