Web Callback Widget for Business

Web callback benefits

A web callback option is a great way to generate more leads from your website by offering customers a call at a time that suits them. It helps to reduce contact centre wait times, improve resolution rates, and enhance customer experience ... a win-win for everyone.

Intuitive callback widget

Offer web callbacks proactively on any web page
Provide convenient, fast responses to customers
Route call back requests to the correct department to increase efficiency
Available on all devices - mobile, tablet, PC

Combine with web calling, chat, and video

Use web callbacks alongside instant web calling to handle urgent requests whilst effectively managing demand and wait times.

Escalate web callback sessions to live chat, cobrowse or video chat interactions to efficiently troubleshoot problems and increase customer satisfaction.

In the first few months of using Talkative web calling, Yellow Zebra saw inbound calls increase by 20%.

Yellow Zebra uses web calling to increase customer engagement and inbound leads. Check out their case study.

Callback widget built for your website

Match your branding

Fully customisable user interface to match your existing branding
Collect customer details with configurable data fields
Web API to invoke web call back from existing website elements

Intelligently trigger nudges

Trigger nudges to prompt callbacks based on various factors, e.g. time on page
URL based routing to queues and agents
Only offer support when it's available - hide widgets based on hours and queue availability

Gather business intelligence

Callback requests and call logs are stored within the system
Report on agents, queues, handling times and more
Integrate with Google Analytics to understand which parts of your website drive the most web callbacks

Gain customer journey insights

Understand your customer's journey through your website to give agents context to callback requests. Securely pass session data through to agents e.g. customer basket contents and time spent on areas of your website.

Integrations

Salesforce integration

Mitel integration

Embed into Sales/Service Console
Built using Lightning components
Correlate interactions with contacts / accounts

Enhanced chat and cobrowsing in MiCC
Leverage Mitel reporting & agent workloads
Queueing and routing performed by contact centre

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Expert web calling deployment and support

Best Practices

Leverage best practices from proven web callback deployments. Check out the Talkative blog for the latest insights and advice.

Proactive Support

24/7 SLA support, continued developer assistance, and proactive account management to meet your needs.

Fully Compliant

GDPR/CCPA compliant, record and store call interactions, restrict permissions/roles and send data on-premise via SFTP/AP.

Drive more inbound calls with web callbacks

Web callback benefits

Intuitive callback widget

Combine with web calling, chat, and video