WEB CALLBACK

Capture digital leads without the outreach

Connect with your high-value customers when it suits them, and transform web traffic into leads - all with Talkative’s web callback.

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Live chat integration
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ENHANCED WEB CALL FEATURES

More convenience for you and
your customers

Drive 20% more inbound calls through your website

With the simple addition of a website widget, Talkative’s web callback capabilities give your sales advisors a convenient and reliable boost in customer conversations.

Web callback widget between customer and call agent

Flip the standard contact center scrip

Web callbacks generate more leads with less work, and give your customer maximum convenience. Meanwhile, you can reduce wait times, improve resolution, and boost satisfaction too.

Customer using smartphone

On-brand click-to-call and callback widgets

Brand your Talkative widget on a truly granular level. Trigger nudges on any webpage. Route calls to any location. Provide convenient responses to the customers most likely to convert.

Web callback widget

Omnichannel capabilities with chat, video, and voice

With the ability to escalate web callback sessions to live chat, cobrowse, or video, you can better manage customer contact in one single dashboard - all thanks to Talkative.

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Insights that power lead gen performance

Talkative comes with all the tools you need to analyze and improve your lead numbers, including a suite of analytics and reporting tools, Google Analytics integration, marketing attribution of PPC, and more.

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"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage high-value customers in real-time.

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FAQ

Common questions about Talkative’s cobrowse

How do Talkative’s web callbacks work?

Very simply! With Talkative deployed on your website or app - using just a few lines of code - you can start offering callbacks to customers through your bespoke callback widget. When the customer leaves their phone number, Talkative places a call to your phone system, and you pick up the call as any other inbound call. When your advisor picks up, they press 1 to connect to the customer. At this point Talkative calls the number your customer entered, and when they pick up, your advisor is connected with them! And the phone number displayed to your customers can be your primary phone number.

Does Talkative help configure callbacks?

Talkative’s web callbacks can be set up within minutes. Nevertheless, our Customer Success team are excited to help you design a highly configurable widget to attract as many customers as possible. And with Talkative’s fully customizable widget editor - as well as our fully configurable data fields - you’ll be able to create a bespoke web call experience that’s truly unique to your brand.

Does Talkative provide callback training?

With your widget fully customized and attracting customers, all your advisors need to do is pick up their existing phone calls - no training required!

Do Talkative’s web callbacks follow accessibility guidelines?

Talkative’s web call and callback options provide a great digital alternative for visually impaired customers who prefer not to use live chat or chatbot channels. Nonetheless, the Talkative team has made sure that all web call and callback widgets can be configured in line with Web Content Accessibility Guidelines, ensuring an inclusive experience for all of your website visitors.

What reporting features do Talkative’s web callbacks include?

In addition to voice channels that are proven to increase conversions, Talkative’s Consultative Service Platform gives you the contextual and historical data you need to analyze, report on, and improve your customer conversations. This includes the ability to monitor the customer journey and contextual information in real-time - an ability made even stronger when Talkative is integrated with your chosen CRM, contact center, or analytics software.

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WHY TALKATIVE

Forget static 800 numbers

Digital customer service is out of date. Customers want a more human connection with online brands. And that's exactly what Talkative empowers you to deliver.

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CHANNELS

Give your customers true contact choice

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Cobrowse

Guide your customers on-screen as if you were side-by-side.

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Chatbot

Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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Social Messaging

SMS/MMS, WhatsApp, Facebook, Twitter and more.

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INTEGRATIONS

Seamless integrations and fast deployments

True omnichannel capabilities. A huge list of contact center and CRM integrations. The perfect platform for Consultative Service - whatever your framework.

Trusted by brands worldwide

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