Drive more inbound calls with web callbacks

Increase sales calls and reduce wait times with a callback widget on your website
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Web callback benefits

A web callback option is a great way to generate more leads from your website by offering customers a call at a time that suits them. It helps to reduce contact centre wait times, improve resolution rates, and enhance customer experience ... a win-win for everyone.

Intuitive callback widget

  • Offer web callbacks proactively on any web page
  • Provide convenient, fast responses to customers
  • Route call back requests to the correct department to increase efficiency
  • Available on all devices - mobile, tablet, PC
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Combine with web calling, chat, and video

Use web callbacks alongside instant web calling to handle urgent requests whilst effectively managing demand and wait times.

Escalate web callback sessions to live chat, cobrowse or video chat interactions to efficiently troubleshoot problems and increase customer satisfaction.

In the first few months of using Talkative web calling, Yellow Zebra saw inbound calls increase by 20%.

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Yellow Zebra uses web calling to increase customer engagement and inbound leads. Check out their case study.

Callback widget built for your website

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Match your branding

  • Fully customisable user interface to match your existing branding
  • Collect customer details with configurable data fields
  • Web API to invoke web call back from existing website elements
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Intelligently trigger nudges

  • Trigger nudges to prompt callbacks based on various factors, e.g. time on page
  • URL based routing to queues and agents
  • Only offer support when it's available - hide widgets based on hours and queue availability
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Gather business intelligence

  • Callback requests and call logs are stored within the system
  • Report on agents, queues, handling times and more
  • Integrate with Google Analytics to understand which parts of your website drive the most web callbacks

Gain customer journey insights

Understand your customer's journey through your website to give agents context to callback requests. Securely pass session data through to agents e.g. customer basket contents and time spent on areas of your website.

Integrations

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Salesforce integration

Mitel integration

  • Embed into Sales/Service Console
  • Built using Lightning components
  • Correlate interactions with contacts / accounts
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Expert web calling deployment and support

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Best Practices

Leverage best practices from proven web callback deployments. Check out the Talkative blog for the latest insights and advice.

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Proactive Support

24/7 SLA support, continued developer assistance, and proactive account management to meet your needs.

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Fully Compliant

GDPR/CCPA compliant, record and store call interactions, restrict permissions/roles and send data on-premise via SFTP/AP.

Request a live demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!
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