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Product updates

What's new with Talkative?

Keep up to date with Talkative's latest features and releases.

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Bring the power of Talkative into your Genesys Cloud contact center environment.
New

Genesys Cloud Integration

September 13, 2023

Bring the power of Talkative into your Genesys Cloud contact center environment.

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Improve workplace collaboration and communication with internal messaging.

Supervisor Whisper

August 10, 2023

Improve workplace collaboration and communication with internal messaging.

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Understand every interaction at a glance with summaries powered by OpenAI.

AI Interaction Summaries

July 13, 2023

Understand every interaction at a glance with summaries powered by OpenAI.

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Give your agents maximum flexibility and control during video chats with customers.

Enhanced Agent Video Controls

June 8, 2023

Give your agents maximum flexibility and control during video chats with customers.

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Improve the live chat customer experience with the option to send voice/video notes.

Inbound Voice/Video Messages

May 16, 2023

Improve the live chat customer experience with the option to send voice/video notes.

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Proactively assist more customers by initiating conversations via WhatsApp.

Outbound WhatsApp Support Messages

May 15, 2023

Proactively assist more customers by initiating conversations via WhatsApp.

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Give your teams a better user experience with our new and improved Agent Console.

Agent Console Redesign

April 26, 2023

Give your teams a better user experience with our new and improved Agent Console.

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