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Ensure accessibility and clarity with real-time subtitles during video calls.
New

Video Chat Closed Captions

September 10, 2024

Ensure accessibility and clarity with real-time subtitles during video calls.

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Uncover missing content to expand and improve your knowledge base over time.

AI Knowledge Base Insights

August 22, 2024

Uncover missing content to expand and improve your knowledge base over time.

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Integrate with Acuity to manage appointment scheduling and interactions all in one place.

Acuity Scheduling Integration

August 16, 2024

Integrate with Acuity to manage appointment scheduling and interactions all in one place.

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Oversee, filter, and manage interactions in real-time across all channels.

Enhanced Supervisor Chat Monitoring

August 15, 2024

Oversee, filter, and manage interactions in real-time across all channels.

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Flag critical interactions instantly with custom notifications powered by AI.

AI Interaction Alerts

July 17, 2024

Flag critical interactions instantly with custom notifications powered by AI.

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Choose between multiple models to power your AI customer service.

New Large Language Models (LLMs)

June 4, 2024

Choose between multiple models to power your AI customer service.

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Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

AI Agent Copilot Suite

April 29, 2024

Accelerate agent workflows with an internal-facing chatbot, AI autocomplete, and AI response suggestions.

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