Be where your customers are: Integrate your live chat with your customers’ favourite socials.
Let your customers contact you over WhatsApp!
AI-powered chatbot to act as a virtual agent before handing off to a live agent
Leverage SSO to create users and allow access via your identity service
Revamped video chat with full mobile support, camera selection, recording, full-screen and screensharing
Real time translation within live chat lets you handle 100+ languages in real time!
Automatically send short greetings, questions and answers to improve agent efficiency
Customer journey mapping gives agents an overview of the customer’s website journey during their current session