What's new with Talkative?

We are always busy working on our product here at Talkative, and we love to share our latest features, tools and updates with our customers. Catch up on our product updates below, or check out our latest feature release.

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Supervisor Dashboard Editor

Create your own unique dashboards and gain insight into your most important data.

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Auto-Email Chat Transcripts

Monitor interactions and capture new leads faster than ever before.

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Enhanced Timeout Messages

Automatically complete Talkative interactions with enhanced timeout capabilities.

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Microsoft Teams Integration

Engage your digital customers with Talkative and Teams - all within a single dashboard.

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Chatbot Intent Logs

Record and analyze Dialogflow chatbot intent for improved AI performance.

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Personal Canned Messages

Empower your customer advisors with flexible canned message customization.

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Cobrowse Feature Toggle

Customize your agents’ Cobrowse capabilities for full feature control and security.

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Einstein Chatbot Integration

Automate chatbot conversation flows with data pulled from Salesforce.

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Twitter Direct Messages Integration

Serve your Twitter followers on their favorite platform - without leaving your dashboard!

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Supervisor Dashboard Time Travel

Revisit past dates and interactions for a complete historical overview of your contact center.

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Glossaries for Automatic Chat Translation

Ensure business and product name consistency whatever your interaction language. 

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Enhanced Sentiment Analysis

Drill down into both customer and agent sentiment like never before.

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Integrate Chat Widgets Within iOS Apps

Perfect your branded chat experience on all Apple mobile devices

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Customize iOS Agent Notifications

Make sure in-store mobile agents never miss an interaction!

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Access Logs for Increased Privacy Compliance

View and store access log histories to ensure full data security compliance.

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Supervisor Dashboard Redesign

Gain a powerful overview of your contact center with Talkative’s reinvented dashboard.

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Google Business Messages Integration

Reach more mobile customers at the heart of their customer journey - all within Talkative.

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Reservation Histories in Interaction Logs

View the full queue and reservation context of all interactions!

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Custom Analytics Reports via Email

Create bespoke analytics reports that are automatically delivered via email!

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Phone Calls as Full Interactions

Answer phone calls, live chat, and video interactions all in one location!

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Virtual Backgrounds for Video Chat

Talkative video chat now supports virtual backgrounds for your agents!

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Create and Edit Custom Agent Statuses

Personalize Talkative and perfect your workforce management with real time overviews

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WCAG 2.1: Live Chat and Chatbot Accessibility

Provide maximum accessibility with up-to-date contact channels and conversational user interfaces.

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MiCC Enterprise and Talkative Integration

Update your contact center by launching video, voice, and chat in MiContact Center Enterprise.

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Dynamics 365 Contact Center Integration

Deliver superior customer experiences with Talkative's omnichannel contact center solution.

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Talkative Integrates with Zapier!

Create no-code connections between Talkative, your CRM, and 4,000+ apps.

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Create Chat Widget Email Triggers

Display email interaction forms within your chat widget and update email tracking.

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Create Personalised Canned Responses

Save your support team time by creating dynamic canned messages.

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Display Average Wait Time

Display up to date opening, closing, and wait times to better manage customer expectations.

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Chatbots on Social Media

Automate Facebook, Twitter, and WhatsApp Interactions with Talkative’s AI Virtual Agent.

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Widget Designer

Create widgets effortlesly with a no-code builder.

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Live Chat for Social Media

Be where your customers are: Integrate your live chat with your customers’ favourite socials.

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WhatsApp Messaging

Let your customers contact you over WhatsApp!

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AI Virtual Agent Chatbot

AI-powered chatbot to act as a virtual agent before handing off to a live agent

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Single Sign On (SSO) with AD, Azure and Salesforce

Leverage SSO to create users and allow access via your identity service

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Video Chat & Screensharing: New & improved

Revamped video chat with full mobile support, camera selection, recording, full-screen and screensharing

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Real Time Translation - Live Chat

Real time translation within live chat lets you handle 100+ languages in real time!

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Canned Messages

Automatically send short greetings, questions and answers to improve agent efficiency.

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Customer Journey Mapping

Customer journey mapping gives agents an overview of the customer’s website journey during their current session

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