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Product updates

What's new with Talkative?

Keep up to date with Talkative's latest features and releases.

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Give your agents maximum flexibility and control during video chats with customers.
New

Enhanced Agent Video Controls

June 8, 2023

Give your agents maximum flexibility and control during video chats with customers.

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Improve the live chat customer experience with the option to send voice/video notes.

Inbound Voice/Video Messages

May 16, 2023

Improve the live chat customer experience with the option to send voice/video notes.

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Proactively assist more customers by initiating conversations via WhatsApp.

Outbound WhatsApp Support Messages

May 15, 2023

Proactively assist more customers by initiating conversations via WhatsApp.

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Give your teams a better user experience with our new and improved Agent Console.

Agent Console Redesign

April 26, 2023

Give your teams a better user experience with our new and improved Agent Console.

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Gain a deeper understanding of customer satisfaction with customizable feedback forms.

Custom Feedback Forms

April 21, 2023

Gain a deeper understanding of customer satisfaction with customizable feedback forms.

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Deliver an omnichannel customer experience from within NICE CXone

NICE CXone Integration: Video Chat, Live Chat, and More

April 17, 2023

Deliver an omnichannel customer experience from within NICE CXone

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Engage more customers by initiating interactions via SMS messages.

Outbound SMS Support

April 6, 2023

Engage more customers by initiating interactions via SMS messages.

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