What's new with Talkative?

We are always busy working on our product here at Talkative, and we love to share our latest features, tools and updates with our customers. Catch up on our product updates below, or check out our latest feature release.

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Reservation Histories in Interaction Logs

View the full queue and reservation context of all interactions!

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Custom Analytics Reports via Email

Create bespoke analytics reports that are automatically delivered via email!

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Phone Calls as Full Interactions

Answer phone calls, live chat, and video interactions all in one location!

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Virtual Backgrounds for Video Chat

Talkative video chat now supports virtual backgrounds for your agents!

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Create and Edit Custom Agent Statuses

Personalize Talkative and perfect your workforce management with real time overviews

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WCAG 2.1: Live Chat and Chatbot Accessibility

Provide maximum accessibility with up-to-date contact channels and conversational user interfaces.

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MiCC Enterprise and Talkative Integration

Update your contact center by launching video, voice, and chat in MiContact Center Enterprise.

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Dynamics 365 Contact Center Integration

Deliver superior customer experiences with Talkative's omnichannel contact center solution.

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Talkative Integrates with Zapier!

Create no-code connections between Talkative, your CRM, and 4,000+ apps.

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Create Chat Widget Email Triggers

Display email interaction forms within your chat widget and update email tracking.

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Create Personalised Canned Responses

Save your support team time by creating dynamic canned messages.

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Display Average Wait Time

Display up to date opening, closing, and wait times to better manage customer expectations.

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Chatbots on Social Media

Automate Facebook, Twitter, and WhatsApp Interactions with Talkative’s AI Virtual Agent.

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Widget Designer

Create widgets effortlesly with a no-code builder.

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Live Chat for Social Media

Be where your customers are: Integrate your live chat with your customers’ favourite socials.

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WhatsApp Messaging

Let your customers contact you over WhatsApp!

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AI Virtual Agent Chatbot

AI-powered chatbot to act as a virtual agent before handing off to a live agent

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Single Sign On (SSO) with AD, Azure and Salesforce

Leverage SSO to create users and allow access via your identity service

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Video Chat & Screensharing: New & improved

Revamped video chat with full mobile support, camera selection, recording, full-screen and screensharing

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Real Time Translation - Live Chat

Real time translation within live chat lets you handle 100+ languages in real time!

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Canned Messages

Automatically send short greetings, questions and answers to improve agent efficiency.

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Customer Journey Mapping

Customer journey mapping gives agents an overview of the customer’s website journey during their current session

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