Voice AI Enhancements

We’ve introduced some major upgrades to Talkative’s Voice AI.

These updates provide greater flexibility, improved testing capabilities, and more control over your AI-powered phone support.

With new features like in-browser testing, expanded voice/language selection, and advanced tools, it’s now easier than ever to create sophisticated Voice AI experiences tailored to your business.

What’s New?

With the latest Voice AI update, you can take advantage of the following capabilities…

1. Voice AI Playground: Test bots directly in your browser

You can now test your Voice AI bots instantly, without the need for a phone or test call.

Simply open your Voice AI config and click “Test your Voice AI Bot in your browser” to launch a real-time, in-browser simulation. 

This makes it simple to test knowledge base lookups, call flows, tool integrations, and overall voice performance - helping you fine-tune your voicebot faster and with full confidence.

2. Multi-language Voice Selection: Expanded voice options

We’ve expanded Voice AI’s multilingual capabilities with new language options.

You can find the full list of supported languages in our support article.

Additionally, you can now browse our library of voices/accents/dialects and listen to audio previews within the Voice AI config editor - ensuring your bot sounds natural and on-brand.

3. Voice AI Tools: Smarter, more flexible call handling

You can now easily add actions to your voicebot with the new and improved Tools configuration. 

This allows the AI to go beyond natural language responses, facilitating smarter and more flexible call handling.

Available within the Voice AI bot builder, these tools can enable your bot to:

• Transfer customers to different departments or queues
• End calls automatically when appropriate
• Search your knowledge base for instant answers
• Make external API calls for advanced integrations
• Book and retrieve calendar slots using Cal.com
  

With these actions, your Voice AI can handle more complex customer queries, streamline call flows, and deliver more intelligent self-service.

Getting started

Need help getting started with the new Voice AI enhancements?

Check out our support article, or reach out to your Talkative account manager for guidance.

And for more on our latest updates, take a look at our most recent release notes.

Are you a new customer who wants to explore Voice AI?

Book a demo with us today, or reach out to our team with any questions.