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The 2024 Inner Circle Guide on Chatbots and Conversational AI
No More Hold: How to Slash Wait Times with Voice AI
Learn from the experts about Voice AI, how it can optimise call handling, and how to get started - all within our free 45-minute webinar.
Deliver instant video experiences from your website, app, kiosks, and social channels - without any downloads required.
Trusted by brands that value customer care
Set your brand apart from the competition and deliver truly personalised video experiences.
Give your video agents real-time AI suggestions to save thinking, typing, and customer time.
Serve every customer in a single agent console - whatever channel or device they use.
Deliver an on-brand video calling experience within a single chat window - including multiparty video, backgrounds, recording, transcripts, and more.
Speed up interactions by giving your agents real-time AI guidance from Navi, the AI assistant that's trained on your brand knowledge base to answer any agent question.
Get dynamic nudges to offer instant video calls, or invite customers to schedule virtual appointments for a better time.
Enable your agents to accept 1-1 video calls from wherever they work - whether their on an in-office desktop, on a laptop at home, or even an in-store mobile device.
Ensure your agents close the sale or the support issue with multimedia chat features like video / voice notes, real-time screensharing, mid-video live chat, and more.
Save and analyse video calls complete with AI transcripts to improve agent training, compliance, and service quality - all with secure storage and customisable retention policies.
Talkative's fully browser-based video chat works instantly on all customer devices and comes with granular configuration settings so you only offer video chat when and how you want.
Whether an interaction begins or ends with video, Talkative’s omnichannel capabilities allow your agents to assist customers across all channels - without the need to put them on hold.
Real-time monitoring and analytics means supervisors can watch and listen in to customer video conversations, helping them to provide the best experiences possible.
Make your video chat agents smarter and faster with an AI-powered copilot that gives them real-time suggestions, knowledge, and advice.
AI Chat Assistant
AI Suggested Responses
AI Rephrasing Tools
Review and summarise thousands of interactions with AI's help, cutting down hours of manual supervisor tasks.
AI Interaction Insights
AI Knowledge Gap Reports
AI Agent Training Tools
Seamlessly integrate into Salesforce and deliver the same customer experience - for up to 4-10x the saving.
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Measure self-serve and chatbot KPIs, review chat transcripts, and even analyse customer / chatbot conversations in real-time
Build fully on-brand chat widgets with proactive nudges - without the need for designers or developers.
