Real time website engagement with on-demand video chat
Directly improve sales and conversions within ecommerce websites
Intuitive controls ensure a seamless end-user experience
Escalate from chat or go straight into voice & video calling
No plugins, downloads, popups or separate applications required
Works on all devices/browsers including smartphones
Go fullscreen, 1 or 2 way video, flip cameras
Global low-latency architecture, HD-quality video
Share your desktop to enrich the interaction
Share your desktop, tabs, files or applications
Alternatively, use cobrowse for an assisted sales process
Add chat to send URLs and capture lead details
"We love that our agents have the ability to handle web chats and video calls with customers with ease"
Ian Murphy, IT Manager
Bravissimo uses video chat to offer personalised fitting consultations to
online customers, view case study here
Custom-built interface, highly configurable UI keeps video chat on-brand
Talkative handles development, or your developers can use the web API
Simple deployment through Google Tag Manager for lightning-fast deployments
Offer different contact options based on defined parameters and queue availability
URL/page specific routing to route customers to the right agent at the right time
Trigger "nudges" with rules: URL, returning visit, hover, scroll, hover and more
Report through Google Analytics and Talkative's reporting
Track interactions and outcome codes within GA to correlate with conversions
Iterate on the nudge rules to maximise sales
Embed into Sales/Service Console
Built using Lightning components
Correlate interactions with contacts/accounts
Embed video chat and cobrowsing into the contact centre
Leverage Mitel reporting & agent workloads
Queueing and routing performed by contact centre
Ensure optimal workflows, integrate with your contact centre and CRM, customise UI based on website requirements
24/7 SLA support, proactive developer assistance, leverage best practices from proven video chat deployments
