Live Video Chat for Customer Service & Sales

Live video chat for website and mobile

Real time website engagement with on demand video chat
Connect with customers on all devices with mobile app integration
Directly improve sales and conversions within ecommerce websites
Intuitive controls ensure a seamless end-user experience
Escalate from chat or go straight into voice & video calling

Purpose-built video chat software

No plugins, downloads, popups or separate applications required
Works on all devices/browsers including smartphones
Go fullscreen, 1 or 2 way video, flip cameras
Global low-latency architecture, HD-quality video
Use from agents’ mobile and tablet devices for a heightened virtual in-store experience

Screenshare & cobrowse

Share screen with customers to enrich the interaction
Alternatively, use cobrowse for an assisted sales process
Share your desktop, tabs, files or applications
Add chat to send URLs and capture lead details

"We love that our agents have the ability to handle web chats and video calls with customers with ease"

Ian Murphy, IT Manager

Bravissimo uses video chat to offer personalised fitting consultations to online customers, view case study here

Trigger appropriately within the customer journey

Design

Custom-built interface, highly configurable UI keeps video chat on-brand
Talkative handles development, or your developers can use the web API
Simple deployment through Google Tag Manager for lightning-fast deployments

Trigger

Offer different contact options based on defined parameters and queue availability
URL/page specific routing to route customers to the right agent at the right time
Trigger "nudges" with rules: URL, returning visit, hover, scroll, hover and more

Analyse

Report through Google Analytics and Talkative's reporting
Iterate on the nudge rules to maximise sales
Track interactions and outcome codes within GA to correlate with conversions

Deploy standalone, or integrate with chat and voice

Run live video chat alongside your existing live chat system, or use Talkative's web chat for a slicker end-user website experience.

Configure queues, transfer to colleagues, assign permissions and outcome tags for a complete video chat solution for customer service teams.

A pure cloud system with easy-to-use browser based console means you can get started offering video in minutes.

Integrations

Salesforce integration

Mitel integration

Embed into Sales/Service Console
Built using Lightning components
Correlate interactions with contacts/accounts

Embed video chat and cobrowsing into the contact centre
Leverage Mitel reporting & agent workloads
Queueing and routing performed by contact centre

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Built For The Enterprise

Highly Configurable

Ensure optimal workflows, integrate with your contact centre and CRM, customise UI based on website requirements

Proactive Support

24/7 SLA support, proactive developer assistance, leverage best practices from proven video chat deployments

Fully Compliant

GDPR/CCPA compliant, record and store video chat interactions, restrict permissions/roles and send data on-premise via SFTP/API

Sell and support customers online with video chat

Live video chat for website and mobile

Purpose-built video chat software

Screenshare & cobrowse