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Set your brand apart from the competition, give your sales team superpowers, and spark true customer delight - all with direct video chat.
On-demand and scheduled video interactions on any device from any location.
Includes features like 1-1 and multi-party video, virtual backgrounds, blurring, video recording, monitoring, and more - all completely configurable and seamlessly embedded into your website and app.
Your high-value customers are 4x as likely to make a purchase when you bring the in-person experience online via video chat. What’s more, interactions are resolved 60% faster too.
It’s not just video chat that captures attention. With Talkative’s intelligent nudges and no-code widget editor, you can engage fast with video offers, images, and GIFs - as soon as your customers land.
Compliment your customers' digital journey with Takative's live chat and cobrowse capabilities - all within the same widget and price plan.
Measure the increased sales and satisfaction that video chat provides with tools like contextual and historical dashboards, video recording, monitoring, and transcription, and more.
AOne ATM uses video chat to engage high-value customers face-to-face.
Unlike many other video applications, Talkative allows advisors to answer video chats from any device - including mobiles and tablets, as well as desktop.
Talkative uses WebRTC technology and global low-latency architecture to provide real-time video experiences with quality standards of up to 4K, depending on internet connection speeds and customer browser choice. Our video chat function also features real-time visual feedback for bandwidth, which helpfully supplements the user experience.
Talkative’s routing engine gives you the ability to manage and direct your video chat interactions in whatever way you see fit. For instance, you can choose to offer different chat options on different pages to different customers. Next, you can route to different customer contact departments like sales and support, before finally choosing the best routing options for your team. These can include routing to the fastest advisor to respond, the longest idle advisor, per advisor options, and more. You can also leverage your existing routing system via your contact center, Salesforce, and other CRMs.
Anyone can set up Talkative video chat in minutes. That said, Talkative's Customer Success team is always on hand to ensure all video chat deployments fulfil your brand’s chosen criteria, helping you configure a bespoke interface and experience that’s unique to your brand and needs. What’s more, Talkative’s onboarding is supplemented by 24/7 SLA support, proactive developer assistance, and leveraged best practices from proven video chat deployments.
In order for brands to comply with the Web Content Accessibility Guidelines, Talkative’s video chat was built with inclusive experiences in mind. As such, we’re proud to say our chat widgets comply with the WCAG 2.1 guidelines when tested using the WAVE accessibility tool. What’s more, with a voice-only option available if requested, Talkative’s video chat makes a great alternative to standard live chat for visually impaired customers.
Talkative’s video chat is built using WebRTC technology, meaning that Secure Real Time Protocol (SRTP) encryption comes as standard. With additional features like optional video storage, screen on/off toggles, and PCI, GDPR, and CCPA compliance, your brand’s customers are always safe and secure when using Talkative’s video chat.
Depending on your own internal policies, it’s up to you whether you record video chats or not. If videos are recorded and stored in Talkative, you can choose your retention period and which user roles have access to view the recordings. Furthermore, if you want to store recordings in your own infrastructure, you can use Talkative's APIs and data transfer mechanism to securely send over files to your database, CRM system, and/or cloud storage.
Talkative comes with a range of advanced analytics and reporting capabilities as standard. Nevertheless, you can also integrate Talkative’s video chat with a range of CRM, contact center, analytics, and object storage systems.
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