Sell and support customers online with video chat

Bring the in-store experience online and humanise your website with live video chat for businesses
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Live video chat for website and mobile

  • Real time website engagement with on demand video chat
  • Connect with customers on all devices with mobile app integration
  • Directly improve sales and conversions within ecommerce websites
  • Intuitive controls ensure a seamless end-user experience
  • Escalate from chat or go straight into voice & video calling

Purpose-built video chat software

  • No plugins, downloads, popups or separate applications required
  • Works on all devices/browsers including smartphones
  • Go fullscreen, 1 or 2 way video, flip cameras
  • Global low-latency architecture, HD-quality video
  • Use from agents’ mobile and tablet devices for a heightened virtual in-store experience

Screenshare & cobrowse

  • Share screen with customers to enrich the interaction
  • Alternatively, use cobrowse for an assisted sales process
  • Share your desktop, tabs, files or applications
  • Add chat to send URLs and capture lead details

"We love that our agents have the ability to handle web chats and video calls with customers with ease"

Ian Murphy, IT Manager

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Bravissimo uses video chat to offer personalised fitting consultations to online customers, view case study here

Trigger appropriately within the  customer journey

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Design

  • Custom-built interface, highly configurable UI keeps video chat on-brand
  • Talkative handles development, or your developers can use the web API
  • Simple deployment through Google Tag Manager for lightning-fast deployments
route and record

Trigger

  • Offer different contact options based on defined parameters and queue availability
  • URL/page specific routing to route customers to the right agent at the right time
  • Trigger "nudges" with rules: URL, returning visit, hover, scroll, hover and more
track and analyse

Analyse

  • Report through Google Analytics and Talkative's reporting
  • Iterate on the nudge rules to maximise sales
  • Track interactions and outcome codes within GA to correlate with conversions

Deploy standalone, or integrate with chat and voice

Run live video chat alongside your existing live chat system, or use Talkative's web chat for a slicker end-user website experience.

Configure queues, transfer to colleagues, assign permissions and outcome tags for a complete video chat solution for customer service teams.

A pure cloud system with easy-to-use browser based console means you can get started offering video in minutes.
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Integrations

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Salesforce integration

Mitel integration

  • Embed into Sales/Service Console
  • Built using Lightning components
  • Correlate interactions with contacts/accounts
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Built For The Enterprise

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Highly Configurable

Ensure optimal workflows, integrate with your contact centre and CRM, customise UI based on website requirements

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Proactive Support

24/7 SLA support, proactive developer assistance, leverage best practices from proven video chat deployments

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Fully Compliant

GDPR/CCPA compliant, record and store video chat interactions, restrict permissions/roles and send data on-premise via SFTP/API

Request a live demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!
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