Sell and support customers online with video chat

Bring the in-store experience online and humanise your website with live video chat for businesses
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Talkative Video calling
video calling gif Talkative website travel website

Website-embedded video

  • Real time website engagement with on-demand video chat

  • Directly improve sales and conversions within ecommerce websites

  • Intuitive controls ensure a seamless end-user experience

  • Escalate from chat or go straight into voice & video calling

Purpose-built video chat software

  • No plugins, downloads, popups or separate applications required

  • Works on all devices/browsers including smartphones

  • Go fullscreen, 1 or 2 way video, flip cameras

  • Global low-latency architecture, HD-quality video

video calling gif Talkative website travel website

Screenshare & cobrowse

  • Share your desktop to enrich the interaction

  • Share your desktop, tabs, files or applications

  • Alternatively, use cobrowse for an assisted sales process

  • Add chat to send URLs and capture lead details

"We love that our agents have the ability to handle web chats and video calls with customers with ease"

Ian Murphy, IT Manager

Bravissimo uses video chat to offer personalised fitting consultations to
online customers, view case study here

video calling gif Talkative website travel website

Trigger appropriately within the  customer journey

Design
  • Custom-built interface, highly configurable UI keeps video chat on-brand

  • Talkative handles development, or your developers can use the web API

  • Simple deployment through Google Tag Manager for lightning-fast deployments

Trigger
  • Offer different contact options based on defined parameters and queue availability

  • URL/page specific routing to route customers to the right agent at the right time

  • Trigger "nudges" with rules: URL, returning visit, hover, scroll, hover and more

Analyse
  • Report through Google Analytics and Talkative's reporting

  • Track interactions and outcome codes within GA to correlate with conversions

  • Iterate on the nudge rules to maximise sales

instant translation tool talkative live chat widget

Deploy standalone, or integrate with chat and voice

  • Run live video chat alongside your existing live chat system, or use Talkative's web chat for a slicker end-user website experience.

    Configure queues, transfer to colleagues, assign permissions and outcome tags for a complete video chat solution for customer service teams.

    A pure cloud system with easy-to-use browser based console means you can get started offering video in minutes.

Salesforce integration

  • Embed into Sales/Service Console

  • Built using Lightning components

  • Correlate interactions with contacts/accounts

Find us on AppExchange
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Mitel solutions partner live chat

Mitel integration

    • Embed video chat and cobrowsing into the contact centre

    • Leverage Mitel reporting & agent workloads

    • Queueing and routing performed by contact centre

See Mitel Integration
Want to stay up to date? Sign up for our next quarterly product release webinar

Built For The Enterprise

Highly Configurable

Ensure optimal workflows, integrate with your contact centre and CRM, customise UI based on website requirements

Proactive Support

24/7 SLA support, proactive developer assistance, leverage best practices from proven video chat deployments

Fully Compliant

GDPR/CCPA compliant, record interactions, restrict permissions/roles and send data on-premise via SFTP/API

Request a live demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!