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Supercharge Sales and Support with Video Chat

Customers using Talkative’s live video chat are up to 4X more likely to make a purchase.
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Take control with customisable live video chat

Seamlessly communicate with your customers via Talkative's purpose-built video chat solution.

Offer both on-demand and scheduled video interactions with fully customisable controls for agents and an intelligent widget designer for effortless branding.

Link with live chat for a smooth end-user experience that sets your contact centre apart from the competition.

    Offer maximum convenience across all devices

    Deploy both in-store and desk-based contact agents and reach your customers on any device, including desktop, mobile, and tablet.

    Keep customers informed and up to date with enhanced chat and smart display capabilities, including in-queue video, dynamic canned messages, average wait time, open/close times, and much more.

      Support your customers in a smarter way

      Solve your online customers' queries fast, using video chat embeds, enhanced live chat, screen sharing, and much more.

      Review calls with PCI-compliant video recording, and monitor and manage agent performance with queue rules and analytics.

        Customisable controls for a better experience

        Go fullscreen with 1 or 2-way video chat and flip cameras for customisable viewing.

        Retain full control over your agent and customer experience with 2FA, screenshare, blur, mute, and video on/off capabilities.

          Loved by customers and sales teams alike

          Talkative’s video chat is proven to boost satisfaction and sales.

          30% increase in average order value for video chat shoppers.

            94% of customers surveyed in-the-moment rate the experience of video chat as positive.

              Shoppers using video chat are 4x as likely to make a purchase.

                Purpose-built video chat to suit your needs

                Enable human connection with your website visitors by deploying a video chat solution that's built around you.

                Consumer Video Chat (Zoom, Facetime, WhatsApp)
                Real-time interactions
                On-demand and scheduling capabilities
                Web chat
                Website integration and video chat embeds
                Routing and queuing
                Mobile app integration
                Cobrowse and screenshare
                Limited
                Voice calls and callbacks
                Limited
                Smart analytics, lead conversion, tracking and reporting

                Full customisation

                Deliver an on-brand video chat experience with a customisable and flexible solution, including a versatile chat widget builder, bespoke UI interfaces, and dynamic text editing and displays.

                Ensure optimal workflows, integrate with your contact centre and CRM, and customise UI based on website requirements.

                  No plugins, no hassle

                  With access from any device with one click, Talkative’s intuitive UI means you can start offering video chat in minutes. No plugins or downloads required.

                    Unrivalled customer support, whatever your needs

                    Talkative is proud to offer the best service and support to all of our clients, giving them more time to focus on their customers. Including 24/7 SLA support, proactive developer assistance, and leveraged best practices from proven video chat deployments.

                      Support the customer journey with video-assisted cobrowse and screenshare

                      Talkative’s video chat doesn’t just humanise online customer interactions - it also aids customer understanding and your site’s usability.
                        • Screensharing allows you to mirror your customers’ screen to enrich the interaction.
                        • Cobrowse allows you to safely and securely annotate your customers’ screen.
                        • Integrating screenshare and cobrowse allows you to share your desktop, tabs, files, or applications during any stage of the video call.

                        Seamless setup and integration

                        Deploy Talkative’s video chat on your site or app with smooth and seamless integration - whatever your website or ecommerce platform. You can start offering your customers the best virtual experiences with full confidence.

                          Book a demo and discover how Talkative's video chat will transform your digital customer experience

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