1-1 LIVE VIDEO CHAT

Offer maximum personalization with video support

Deliver instant video experiences from your website, app, kiosks, and social channels - without any downloads required.

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AI Agent Assist

On-Demand & Scheduled Calls

Trusted by brands that value customer care

Deliver personable and profitable video experiences from your chat widget

Impress your customers

Set your brand apart from the competition and deliver truly personalised video experiences.

Assist agents with AI

Give your video agents real-time AI suggestions to save thinking, typing, and customer time.

Easy to use

Serve every customer in a single agent console - whatever channel or device they use.

VIDEO CHAT CAPABILITIES

Serve digital customers face-to-face and set your brand apart

Video conferencing inside your chat widget

Deliver an on-brand video calling experience within a single chat window - including multiparty video, backgrounds, recording, transcripts, and more.

Get AI to co-pilot your video agents

Speed up interactions by giving your agents real-time AI guidance from Navi, the AI assistant that's trained on your brand knowledge base to answer any agent question.

Proactively offer on-demand or scheduled calls

Get dynamic nudges to offer instant video calls, or invite customers to schedule virtual appointments for a better time.

Deliver 1-1 video support from anywhere

Enable your agents to accept 1-1 video calls from wherever they work - whether their on an in-office desktop, on a laptop at home, or even an in-store mobile device.

Speed up support with screensharing and multimedia chat

Ensure your agents close the sale or the support issue with multimedia chat features like video / voice notes, real-time screensharing, mid-video live chat, and more.

Improve quality assurance and regulatory compliance

Save and analyse video calls complete with AI transcripts to improve agent training, compliance, and service quality - all with secure storage and customisable retention policies.

EASE OF USE

Launch a bespoke video chat feature in minutes - without developers or designers

Easy to manage for customers and agents

Talkative's fully browser-based video chat works instantly on all customer devices and comes with granular configuration settings so you only offer video chat when and how you want.

Transfer between channels without disruption

Whether an interaction begins or ends with video, Talkative’s omnichannel capabilities allow your agents to assist customers across all channels - without the need to put them on hold.

Coach agents during live video chats

Real-time monitoring and analytics means supervisors can watch and listen in to customer video conversations, helping them to provide the best experiences possible.