AUTOMATE SUPPORT

Serve double the customers with the same amount of agents

Struggling to give every customer interaction the attention it needs? Use customer-friendly generative AI to slash support demands and automate up to 50% of interactions.

Live chat

Video chat

Cobrowse

Chatbot

Callbacks

Social & SMS

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Customer using a smartphone to talk on AI chatbot widget

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Trusted by brands that value the best in customer care

Talkative makes it easy to increase operational efficiency

Instant AI support

Easily build chatbot flows with an intuitive editor and use AI to train your bot in minutes - not months.

Keep agents in the loop

Escalate to humans when necessary, but keep AI in the loop with suggested responses and smart summaries.

Monitor and grow

Iterate and improve by identifying knowledge gaps, analysing customer feedback, and reporting on success.

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Now any CX team can easily automate customer support

Create powerful AI chatbots to instantly solve customer queries and proactively engage pre-purchase website visitors.

Triage your most repetitive queries with generative AI

By setting up your chatbot to support repetitive and basic queries, your customer service agents can focus more on profitable pre-purchase engagement.

Train your chatbots on brand URLs and text files

Upload product and support information into an AI Knowledge Base and use a no-code Chatbot Builder to create generative AI and intent-based conversational flows.

Steer customers to self-serve with nudges

Use customisable pop-ups to prevent unnecessary agent interactions and promote your key self-service options instead.

Increase agent efficiency in an instant

Double your agents’ output with a host of time-saving live chat tools like AI Agent Assist, Real-Time Automatic Translation, Dynamic Canned Messages, and more.

Automatically transfer to human agents

Configure how and when chatbot interactions get escalated to your human support team, and rest assured that customers will always get the help they need.

Tailor your brand’s chatbot experience

Use Talkative’s Chat Experience Builder to create an on-brand chatbot widget without the need for developers or designers.

Monitor and improve interaction quality, satisfaction, and more

Measure your chatbot’s KPIs, review chatbot transcripts, and even analyse both AI and customer sentiment in real time - giving you the data necessary for continuous improvement.