Struggling to give every customer interaction the attention it needs? Use customer-friendly generative AI to slash support demands and automate up to 50% of interactions.
Trusted by brands that value the best in customer care
Easily build chatbot flows with an intuitive editor and use AI to train your bot in minutes - not months.
Escalate to humans when necessary, but keep AI in the loop with suggested responses and smart summaries.
Iterate and improve by identifying knowledge gaps, analysing customer feedback, and reporting on success.
Create powerful AI chatbots to instantly solve customer queries and proactively engage pre-purchase website visitors.
By setting up your chatbot to support repetitive and basic queries, your customer service agents can focus more on profitable pre-purchase engagement.
Upload product and support information into an AI Knowledge Base and use a no-code Chatbot Builder to create generative AI and intent-based conversational flows.
Use customisable pop-ups to prevent unnecessary agent interactions and promote your key self-service options instead.
Double your agents’ output with a host of time-saving live chat tools like AI Agent Assist, Real-Time Automatic Translation, Dynamic Canned Messages, and more.
Configure how and when chatbot interactions get escalated to your human support team, and rest assured that customers will always get the help they need.
Use Talkative’s Chat Experience Builder to create an on-brand chatbot widget without the need for developers or designers.
Measure your chatbot’s KPIs, review chatbot transcripts, and even analyse both AI and customer sentiment in real time - giving you the data necessary for continuous improvement.
Talkative gives B2C CX teams the tools they need to:
Automate post-purchase support queries with AI.
Spark more pre-purchase conversations with real-time pop-ups and nudges.
Convert digital visitors into customers with chat, messaging, video, and more.