automate support

Serve double the customers with the same amount of agents

Struggling to give every customer interaction the attention it needs? Use customer-friendly generative AI to automate support and handle up to 50% of interactions.

Live chat

Video chat

Cobrowse

Chatbot

Callbacks

Social & SMS

Book Demo

Customer using a smartphone to talk on AI chatbot widget

Take Interactive Tour

Book Demo

Trusted by brands that value the best in customer care

Talkative makes it easy to increase operational efficiency

Instant AI support

Easily build chatbot flows with an intuitive editor and use AI to train your bot in minutes - not months.

Keep agents in the loop

Escalate to your support team when necessary, but keep AI in the loop with suggested responses and smart summaries.

Monitor and grow

Iterate and improve by identifying knowledge gaps, analysing customer satisfaction, and reporting on success.

use-case walkthrough

Now any CX team can easily leverage customer support automation

Create powerful AI chatbots that instantly solve queries, enhance the customer experience, and proactively engage pre-purchase website visitors.

Triage your most repetitive queries with generative AI

By setting up your chatbot to support repetitive tasks and basic queries, your agents can focus more on profitable pre-purchase engagement and customer experiences.

Train your chatbots on brand URLs and text files

Upload product and support information into an AI Knowledge Base and use a no-code Chatbot Builder to create generative AI and intent-based conversational flows.

Steer customers to self-serve with nudges

Use customisable pop-ups to prevent unnecessary support tickets and promote your key self-service options instead.

Increase agent efficiency in an instant

Double your agents’ output with a host of live chat tools that save time - including AI Agent Assist, Real-Time Automatic Translation, Dynamic Canned Messages, and more.

Automatically transfer to human agents

Configure how and when chatbot interactions get escalated to your human support team, and rest assured that customers will always get the help they need.

Tailor your brand’s chatbot experience

Use Talkative’s Chat Experience Builder to create an on-brand chatbot widget without the need for developers or designers.

Monitor and improve interaction quality, satisfaction, and more

Measure your chatbot’s KPIs, review chatbot transcripts, and even analyse both AI and customer sentiment in real time - giving you the data necessary for continuous improvement.