genai chatbot

Automate support with a human-like GenAI chatbot

Handle up to 50% of customer interactions with instant, accurate, and personalised generative AI that saves you 4-10x of other enterprise chatbot development - all easily managed in-house.

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Brand-trained AI in minutes

Handover to human agents

Trusted by brands that value customer care

Scale customer support without increasing agent headcount, wait times, or budget

Automate with confidence

Deflect the bulk of your queries and cut handling time without risking customer experience.

Easy to maintain

Build and maintain your own GenAI chatbot in-house with an intuitive bot builder and widget designer.

Speaks every language

Deliver fast, personalised, and accurate answers with human-like AI in any language.

AI CHATBOT CAPABILITIES

Train your own chatbot in-house and in minutes without any coding skill

Brand-trained generative AI in minutes

Teach your generative AI chatbots everything they need to know with secure Large Language Models (LLMs) via URLs, PDFs, and text file uploads.

Escalate to chat agents in the same widget

Surface CRM and order query data

Gather information via conversational AI and pull in personalised data from your CRM.

Build and maintain without code

Create conversational flows in minutes with an easy-to-use builder that uses generative AI and fallback intents.

Get AI to improve your chatbot's knowledge

Perfect your chatbot’s performance by using AI Knowledge Gap reports to identify areas for improvement and actionable suggestions.

Launch multichannel chatbots for omnichannel service

Deliver round-the-clock multilingual service via your website, WhatsApp, SMS, Facebook, and more.

AI PLATFORM SECURITY

Get thousands of customers to self-serve - without risking CX

Keep Gen AI conversations on track

Secure your CX with generative AI that’s backed up by intent-based conversational flows and custom prompts that steer customer conversations to satisfied resolutions.

Mitigate LLM hallucinations

Only generate AI answers that relate to your brand products, policies, and services - even when targeted by prompt injections.

Data-secure knowledge processing

Choose what data you want your AI chatbot to process. With Gen AI only providing answers based on inputs, the customer journey, and your customised prompts, your conversational data is kept safe and secure.