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The 2024 Inner Circle Guide on Chatbots and Conversational AI
No More Hold: How to Slash Wait Times with Voice AI
Learn from the experts about Voice AI, how it can optimise call handling, and how to get started - all within our free 45-minute webinar.
Automate up to 50% of customer interactions around the clock with generative AI - trained on your knowledge base for unmatched accuracy and consistency.
Trusted by brands that value customer care
Deflect the bulk of your queries and cut handling time without risking customer experience.
Build and maintain your own GenAI chatbot in-house with an intuitive bot builder and widget designer.
Deliver instant, personalized support with human-like AI and Natural Language Processing in any language.
Teach your generative AI chatbots everything they need to know with secure Large Language Models (LLMs) via URLs, PDFs, and text file uploads.
Gather information via conversational AI and pull in personalised data from your CRM systems.
Create conversational flows in minutes with an easy-to-use builder that uses generative AI technology and fallback intents.
Perfect your chatbot’s performance by using AI Knowledge Gap reports to identify areas for improvement and get actionable insights and suggestions.
Deliver round-the-clock multilingual support via your website, WhatsApp, SMS, Facebook Messenger, and more.
Secure your customer experience with generative AI that’s backed up by intent-based conversational flows and custom prompts that steer customer conversations to satisfied resolutions.
Only generate AI answers that relate to your brand products, policies, and services - even when targeted by prompt injections.
Choose what data you want your AI chatbot to process. With Gen AI only providing answers based on user inputs, your knowledge bases, and your customised prompts, your conversational data is kept safe and secure.
Make your live chat agents smarter and faster with an AI-powered copilot that provides real-time suggestions, knowledge, and assistance.
AI Chat Assistant
AI Suggested Responses
AI Rephrasing Tools
Review and summarise thousands of user interactions with AI's help, cutting down hours of manual supervisor tasks.
AI Interaction Insights
AI Knowledge Gap Reports
AI Agent Training Tools
Seamlessly integrate into your existing systems and deliver the same customer experience.
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Measure self-serve and chatbot KPIs, review chat transcripts and user feedback, and even analyse chatbot conversations in real-time.
Build fully on-brand chat widgets with proactive nudges - without the need for designers or developers.
