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AI CHATBOT

Scale conversational support with brand-trained generative AI

Get AI to handle up to 50% of customer interactions and improve satisfaction with fast, accurate, and secure AI customer service - all customisable without developers or designers.

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AI Knowledge Base
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generative ai chatbots

Conversational AI that actually
compliments the customer journey

Handle 50% of chats with brand-trained generative AI

Teach your chatbots everything they need to know about your brand by loading URL, text files, PDFs and more into Talkative’s AI Knowledge Engine. Your bot will be ready to help customers in minutes.

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Build sophisticated generative AI chatbots without developers

Create no-code conversational AI flows in minutes with the Talkative Chatbot Builder, and deliver both AI-generated answers and prescriptive / fallback responses to your customer queries.

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Gather pre-chat information and loop in CRM data

Gather pre-chat information via conversational AI and pull in or capture useful CRM data to better understand, engage, and automate common customer queries.

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Continually improve your AI chatbot's  knowledge

Perfect your chatbot’s performance by identifying knowledge gaps, analysing customer feedback / sentiment analysis, and providing your bots with additional transcripts and training. 

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Transfer to AI live chat agents without disruption 

Create customised escalation and transfer rules so you can make sure all customers have the right help when they need it - all supported by your AI Knowledge Base and suggested responses.

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“I would highly recommend Talkative as a company and web chat solution.”

MDU uses live chat and chatbots to assist their high-value customers.

FAQ

Common questions about Talkative’s chatbot advisor

Does Talkative help configure chatbots?

Talkative’s Chatbot Advisor comes with two approaches to design and deployment. Firstly, you can design your own chatbot set-up using a no-code conversation design interface. Alternatively, you can use Talkative's Conversation Design team to help you build out a well-considered and effective automated journey. Whichever option you're most interested in, please get in touch with your requirements.

What tasks can the chatbot automate?

Talkative provides a variety of automation flows to a wide range of bespoke use cases. For example, Talkative chatbots can show different welcome messages based on log-ins and membership details. They can also retrieve information from a CRM or on-premise system (e.g. where is my order?). To explore your brand’s unique needs, please get in touch.

Does Talkative’s chatbot follow accessibility guidelines?

Alongside our other channels, Talkative is proud to have created a chatbot that helps brands achieve accordance with WCAG 2.1 guidelines, ensuring an inclusive and helpful experience for all. This means the chatbot comes with a range of features that improve text readability, navigation, data entry, and more.

Is Talkative’s chatbot secure?

Like every other Talkative channel, Talkative’s Chatbot Advisor is fully compliant with GDPR, CCPA, and PCI laws. And with the ability to store chatbot transcripts, restrict permissions/roles, and send data on-premise via SFTP & APIs, you can rest assured that your chatbot is keeping customer data safe and secure.

What reporting features does Talkative’s chatbot include?

Talkative’s Chatbot Advisor links directly with the platform’s interaction logs and contextual dashboards. With tools like sentiment analysis, Google Analytics attribution, and chat transcripts coming as standard, Talkative’s chatbots are well equipped to assist you with your analytics and reporting requirements. Our chatbots can also integrate with a wide range of other tools, helping you to achieve your unique goals.

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WHY TALKATIVE

Forget standard chatbot software

While other brands rely on basic chatbots with frustrating conversational flows, you can set yourself apart with a Chatbot Advisor that works with your customers, not against them.

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CHANNELS

Pick and choose the channels that work for you

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Live Chat

Instantly engage customers with the most flexible platform available.

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Video Chat

See your customers smile with real time video interactions.

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Cobrowse

Guide your customers on-screen as if you were side-by-side.

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Chatbot

Initially guide your customers and assist with common queries.

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Web Callbacks

Drive more inbound calls from your website.

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Messaging

SMS/MMS, WhatsApp, Facebook, Google Business, and more.

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INTEGRATIONS

Seamless integrations and fast deployments

True omnichannel capabilities. A huge list of contact center and CRM integrations. The perfect platform for Consultative Service - whatever your framework.

Trusted by brands worldwide

Try Talkative for Free

Get started with your 14-day free trial, no credit card required.

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