genai chatbot

Automate support with a human-like GenAI chatbot

Automate up to 90% of customer interactions and routine tasks around the clock with a GenAI chatbot - trained on your knowledge base for unmatched accuracy and consistency.

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Brand-trained AI models in minutes

Handover to human agents

Trusted by brands that value customer care

Scale customer support without increasing agent headcount, wait times, or budget

Automate with confidence

Answer questions with human-like responses, automate complex queries, and cut handling time without risking customer experience.

Easy to maintain

Build and maintain your own GenAI chatbot in-house with custom prompts, knowledge bases, and a widget designer.

Speaks every language

Deliver multilingual support with conversational AI and Natural Language Processing that simulates human-like interactions.

AI CHATBOT CAPABILITIES

Train your own AI chatbot in-house and in minutes without any coding skill

Brand-trained, up-to-date artificial intelligence in minutes

Teach your generative AI chatbots everything they need to know about your brand, products, and business processes with secure Large Language Models (LLMs) via URLs, PDFs, and word files uploads.

Escalate to chat agents in the same widget

Surface CRM and order query data

Gather accurate information via conversational AI and pull in personalised data from your CRM systems.

Build and maintain without code

Create conversational flows in minutes with an easy-to-use builder that uses generative AI technology, Large Language Models, Natural Language Understanding, and fallback intents.

Get AI to improve your chatbot's knowledge

Perfect your chatbot’s performance by using AI Knowledge Gap reports to identify areas for improvement and get actionable insights and suggestions.

Launch multichannel chatbots

Deliver round-the-clock personalized support and accurate answers via your website, mobile app, WhatsApp, SMS, Facebook Messenger, and more.

AI PLATFORM SECURITY

Get thousands of customers to self-serve - without risking CX

Keep Gen AI conversations on track

Secure your customer experience with generative AI models that are backed up by intent-based conversational flows and custom prompts that steer customer conversations to satisfied resolutions.

Mitigate LLM hallucinations

Only generate responses that relate to your brand products, policies, and services - even when targeted by prompt injections.

Data-secure knowledge processing

Choose what data you want your AI chatbot to process. With a Gen AI agent automating responses based on user inputs, your knowledge base training data, and your customised prompts, your conversational data is kept safe and secure.