Contact Centre Virtual Agent

Virtual agent for customer service

Automate customer support with an AI chatbot. The intelligent conversational agent is trained to handle common questions to increase contact centre efficiency.

Deploy within your website, app, and via social media and WhatsApp. Provide lightning fast response times to keep customers happy and reduce the high demand on live agents.

Humanise chatbot support

Chatbots are most powerful when used alongside human customer support. Embed into your existing contact centre system for fast and seamless transfer to a live agent when needed. Customise transfer triggers to suit your business and customers.

No coding

Build conversations without any coding. Easily create your own conversation paths to answer company specific customer queries.

Multichannel support

Smarter customer communication online and on mobile. Embed chatbot software on your website and integrate with your mobile app to enhance customer support across channels.

Intelligent conversational agent

Drive efficiency, speed, and superior customer support.

Fast response-times

Programmed to detect intent and respond automatically, intelligent conversational agents bring immediate answers to customers.

Empower live agents

With an AI chatbot dealing with FAQs, live agents are free to deal with complicated requests and issues.

24/7 customer support

Offer chatbot support out of business hours to serve customers whenever they need it.

Real-time translation

Support customers worldwide with real-time translation into over 100 languages, including translation reporting and editable translation glossaries.

Generate more leads

Collect customer information and send targeted messaging to generate more leads.

Increase sales

Intelligence nudges and personalised messages drives conversions and grows sales.

Integrate with live chat and video chat

Get the right mix of AI and the human touch with an all in one customer engagement platform. Use alongside live chat and video chat for a smarter, more complete customer experience.

Integrate how you automate

Talkative’s AI chatbots can be deployed across your website and app - as well as your customers’ favourite social media channels.

Connect to a wide range of contact centre systems, CRMs, website systems and analytics packages. It’s an even more efficient method of automating customer service.

Expert chatbot deployment and support

Our experts work closely with you to develop your intelligent conversational agent and integrate it into your website. After deployment, the team is always available to provide support and assistance.

Highly Configurable

Ensure optimal workflows, integrate with your contact centre and CRM, customise UI based on website requirements.

Proactive Support

24/7 SLA support, proactive developer assistance, leverage best practices from proven AI chatbot deployments.

Fully Compliant

GDPR/CCPA compliant, store chatbot transcripts, restrict permissions/roles, send data on-premise via SFTP/API.

Enhance customer support with chatbot software