AI CHATBOT ADVISOR

Augment the human touch with AI

Don't prioritize awkward automation at the cost of satisfaction. Use Talkative's Chatbot Advisor to guide, assist, and escalate customer conversations, all while supporting your team.

Tick box
Live chat escalation
Tick box
Social messaging capabilities
Book Demo
Chatbot widget interaction with customer

ENHANCED CHATBOT FEATURES

Conversational AI that actually
compliments the customer journey

Automate your least valuable chats 24/7

With 15% of chats solved by automated data collection and triage, your human advisors can do what they do best: engage, delight, and convert.

A customer agent and a chatbot widget

Recognize, greet, and guide with personalization

Automate the personal touch for your customers with intelligent page rules based on region, membership, URL, and more.

Chatbot automated messages

Personalize every interaction

Skip the generic chatbot conversations. Automate personalized responses based on your business data with integrations into your CRM and data systems.

Chatbot conversation with personalization example

A chatbot that’s built to learn, engage, and nurture

Using NLP and machine learning, Talkative’s Chabot Advisor can be trained to detect intent and answer specific queries. In turn, you can capture attention, information, and leads with best-in-class automation.

Graphic representing learning chatbot

Solve tension and teach with smart escalation

Talkative's chatbots can hand off to live chat and video advisors with speed. From there, your chatbot stays in the loop when advisors are connected. It can even suggest responses and learn from what your advisor recommends.

Video chat interaction

"We were averaging 60-70 chats per day. On day one of go live, we had 350 chats and have sustained that level ever since"

Healthspan uses live chat to engage high-value customers in real-time.

Healthspan logo

FAQ

Common questions about Talkative’s chatbot advisor

Does Talkative help configure chatbots?

Talkative’s Chatbot Advisor comes with two approaches to design and deployment. Firstly, you can design your own chatbot set-up using a no-code conversation design interface. Alternatively, you can use Talkative's Conversation Design team to help you build out a well-considered and effective automated journey. Whichever option you're most interested in, please get in touch with your requirements.

What tasks can the chatbot automate?

Talkative provides a variety of automation flows to a wide range of bespoke use cases. For example, Talkative chatbots can show different welcome messages based on log-ins and membership details. They can also retrieve information from a CRM or on-premise system (e.g. where is my order?). To explore your brand’s unique needs, please get in touch.

Does Talkative’s chatbot follow accessibility guidelines?

Alongside our other Consultative Service channels, Talkative is proud to have created a chatbot that helps brands achieve accordance with WCAG 2.1 guidelines, ensuring an inclusive and helpful experience for all. This means the chatbot comes with a range of features that improve text readability, navigation, data entry, and more.

Is Talkative’s chatbot secure?

Like every other Consultative Service channel offered, Talkative’s Chatbot Advisor is fully compliant with GDPR, CCPA, and PCI laws. And with the ability to store chatbot transcripts, restrict permissions/roles, and send data on-premise via SFTP & APIs, you can rest assured that your chatbot is keeping customer data safe and secure.

What reporting features does Talkative’s chatbot include?

Talkative’s Chatbot Advisor links directly with the platform’s interaction logs and contextual dashboards. With tools like sentiment analysis, Google Analytics attribution, and chat transcripts coming as standard, Talkative’s chatbots are well equipped to assist you with your analytics and reporting requirements. Our chatbots can also integrate with a wide range of other tools, helping you to achieve your unique goals.

Smiling customer on smartphone

WHY TALKATIVE

Forget standard chatbot software

While other brands rely on basic chatbots with frustrating conversational flows, you can set yourself apart with a Chatbot Advisor that works with your customers, not against them.

Learn more

CHANNELS

Pick and choose the channels that work for you

Live chat bubble icon

Live Chat

Instantly engage customers with the most flexible platform available.

Learn more
Video chat icon graphic

Video Chat

See your customers smile with real time video interactions.

Learn more
Cobrowsing icon graphic

Cobrowse

Guide your customers on-screen as if you were side-by-side.

Learn more
Chatbot icon graphic

Chatbot

Initially guide your customers and assist with common queries.

Learn more
Phone icon graphic

Web Callbacks

Drive more inbound calls from your website.

Learn more
Smartphone icon graphic

Social Messaging

SMS/MMS, WhatsApp, Facebook, Twitter and more.

Learn more

INTEGRATIONS

Seamless integrations and fast deployments

True omnichannel capabilities. A huge list of contact center and CRM integrations. The perfect platform for Consultative Service - whatever your framework.

Trusted by brands worldwide

Try Talkative for Free

Get started with your 14-day free trial, no credit card required.

G2 5 star logoSalesforce AppExchange logo
Looking for an integration?
Thank you!
Your free trial is currently being set up, you'll receive login details shortly!
Oops! Something went wrong while submitting the form.