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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.
Download Free Report!Deliver seamless, high-quality service that keeps shoppers coming back. Talkative unifies your digital channels and brand knowledge into one powerful AI platform - driving faster support, more sales, and long-term loyalty.
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Healthspan, the UK’s leading DTC supplement supplier, needed a solution to help them handle over 150,000 monthly customer interactions - many involving complex product questions. By deploying Talkative’s GenAI Chatbot and integrating it with their knowledge base, Healthspan achieved a 90% AI resolution rate for product queries. As a result, CSAT scores increased to 89%, while agents gained more time to focus on high-value and complex conversations.
Global gym wear brand Lululemon wanted to recreate its personalised in-store experience online. With Talkative’s Video Chat, Lululemon’s Product Experts can instantly connect with online shoppers - providing tailored advice and showcasing products just like they would in-store. The result? A 30% increase in average order value, a 4x higher likelihood of purchase, and a 94% positive rating for video chat shoppers.
Bugaboo, a global retailer of parental products, needed a way to deflect repetitive customer queries while providing personalised support for complex issues. With Talkative’s live chat and GenAI Chatbot - integrated directly into Salesforce - Bugaboo now automates up to 50% of chat interactions. This frees up agents to focus on customer care and queries needing human expertise, improving resolution times and efficiency.
Give your online shoppers immediate support and self-service whenever they need it. Talkative’s Generative AI Chatbot integrates with your knowledge bases and backend systems to accurately answer countless product questions and automate repetitive tasks like order status updates and returns. For high-value or complex retail queries, interactions are seamlessly escalated to the right agent or team - perfectly balancing AI automation with a personalised, human touch.
Empower your sales and support teams to serve customers faster, smarter, and more consistently. Talkative’s AI-enhanced live chat gives your agents accurate response suggestions, real-time information, and next-step recommendations. With features like AI Agent Copilot, chat nudges, and granular customisation with our widget editor, your retail agents can cut response times, increase online conversions, and deliver on-brand chat experiences at scale.
Connect with consumers on their favourite social apps and platforms, offering maximum convenience. Engage, serve, and convert shoppers across Facebook Messenger, WhatsApp, and SMS with Talkative’s AI-enhanced messaging capabilities. Integrate all chat and messaging channels into a single agent console, allowing your retail agents to manage customer conversations efficiently without switching screens.
Let customers access face-to-face customer service from any location with Talkative’s video chat. Use on-demand and/or scheduled video calls to offer personalised shopping experiences and consultations via your website, app, or social channels - no downloads required. Agents can provide tailored product advice, handle complex queries, and guide customers through purchases in real-time, driving more online sales.
Reduce call wait times, improve CSAT, and replace clunky IVRs with Talkative’s intelligent Voice AI. Our brand-trained AI Voicebot can automate retail queries - like product questions and order updates - in multiple languages. Integrated with your knowledge base, CRM, and backend systems, Voice AI delivers instant, accurate answers while smoothly escalating the issues it can't resolve to the right team or agent - providing a seamless and human-like experience every time.
Dive deeper into your data and optimise every interaction with Talkative’s AI Analytics & Reporting. Track key metrics like CSAT, queue times, and resolution rates with custom dashboards, AI Alerts, and sentiment analysis. Understand how web traffic translates into engagement and online sales with our Google Analytics integration. Leverage tools like AI Interaction Summaries, Insights Reports, and an AI Analytics Assistant to uncover trends, increase conversion rates, and continuously improve CX.
Connect Talkative with your existing environments and systems. Talkative supports deep integrations with leading CRMs and contact centre systems - like Salesforce and Mitel - to create a unified view of every customer interaction. Give agents access order information and customer data, facilitating efficient, more personalised support. Seamless deployment reduces integration time and complexity by up to 50%, helping you unlock faster ROI while giving agents the full context to resolve queries effectively and drive sales.
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