Scale digital engagement within Mitel Contact Center

Go beyond phone calls alone: seamlessly integrate intelligent channels like chat, chatbot, video, social messaging, and cobrowse into your MiCC and Web Ignite workflows.

Mitel integration with Talkative

Turn your call agents into live chat experts 

With tools like AI agent assist, contextual customer insights, automatic translation, message preview and more, your call center agents can greet and assist your most valuable customers fast - without leaving Mitel. 

Catch up with the modern customer via social media and SMS

Capture more customers by meeting them on their favorite channels. From enhanced live chat to social media, SMS/MMS, WhatsApp and video, Talkative fits seamlessly within your Mitel environment. 

Supporting your omnichannel strategy

All interactions in a single browser tab, blended workloads, unified routing, and consolidated reporting. With Talkative and Mitel, you can ditch the siloed systems and deliver truly flexible customer contact.

Fast chatbot setup that won’t break the bank 

Whatever your chatbot needs, Talkative are well experienced with creating both sophisticated and simple AI automations. It means you can deploy a bespoke chatbot that’ll increase efficiency and engagement - without any eye-watering fees. 

Connect with Talkative, monitor with Mitel

While your advisors benefit from Talkative’s range of intelligent engagement channels, your supervisors can still track, analyze, and report with Mitel’s native analytics tools. It means higher customer engagement and zero workflow disruption. 

Mitel integration partners with a proven track record

With experience deploying best-in-class engagement channels for many leading brands, Talkative are proud MSA developer partners and experts at connecting digital journeys with contact solutions. Get in touch today with your brand's requirements.

Enough about us. Let's hear about you.

If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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