Voice AI
Replace rigid IVR with conversational voice AI that's built to resolve, not deflect.
The Problem
IVR fuels a chain reaction of poor experience, repeated effort, and overwhelmed agents.
Callers are forced through frustrating fixed options that don't match their needs.
Long wait times and poor routing lead to friction, dissatisfaction, and abandonment.
Calls are transferred to agents without context, increasing handling time and errors.
Failed journeys and poor CX create repeat contacts, negative brand perception, and churn.
The Solution
Deliver true voice self-service that drives resolution, reduces effort, and takes the pressure off teams.
AI quickly identifies intent and what the caller actually needs.
Calls progress through natural, back-and-forth conversation, not scripted paths.
Many queries are resolved by AI using your knowledge base and integrated systems.
If a human is needed, calls are transferred with full context, ensuring continuity.
The Benefits
Up to 90% AI resolution rate achieved through intelligent automation.
Average wait times reduced significantly, enhancing CX and efficiency.
Higher CSAT scores and happier contact centre teams.
Improved retention and conversion rate, plus more upsell opportunities.
“The support we have had from Talkative over the years has been absolutely fantastic. That’s why we’re still with them, and why we took the step of launching voice AI in our contact centre.”
Rob King, Head of IT at Healthspan
Our solution uses knowledge, prompts, integrations, and the latest AI models to keep Voice AI accurate, consistent, and on-brand.
The AI uses only approved company content and information to answer queries accurately.
Integration with your CRM and other systems lets AI retrieve data and take action, not just talk.
An LLM interprets intent, handles natural conversation, and generates responses in real time.
Prompts and guardrails control how your AI behaves, what it does, and when it escalates.
Combining conversational AI, intelligent automation, smart handoff, and continuous improvement.
Deliver low-latency, natural interactions with AI that handles interruptions, pauses, and overlapping speech with ease.
Provide phone support in multiple languages, with support for different accents and custom voices.
Answer questions accurately, pull live data from CRMs and APIs, and automate tasks like appointment bookings.
Route complex or high-value calls to the right queue with captured details, transcript, and summary passed through.
Empower agents to perform optimally post-handoff with real-time response suggestions, information, and guidance.
Track and improve performance over time with AI analytics, transcripts, sentiment analysis, and insight reporting.
Talkative works as an AI layer across your existing CCaaS, telephony, and contact centre infrastructure — no rip-and-replace required.
From guided onboarding to phased rollout and continuous optimisation, Talkative provides a practical path to launch Voice AI with lower risk and faster time-to-value.
Launch quickly with a solution designed to fit into your existing systems, without the delays of a complex transformation project.
Talkative's Customer Success team works closely with you to identify the right use cases, configure the experience, and go live with confidence.
Start with the highest-impact use cases first, then expand in stages as you learn, refine, and build trust in the solution.
Review performance, uncover improvement opportunities, and keep increasing resolution over time with ongoing support from Talkative.
Trusted by leading brands
Get Started
See Talkative in action with a live demonstration tailored to your use case.
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Talkative Voice AI helps contact centres replace rigid IVR menus with natural, conversational phone support. It can answer calls, understand caller intent, provide accurate information, complete self-service tasks, route calls to the right team, and hand over to human agents with context when needed.
Talkative Voice AI combines your approved company knowledge, prompt rules, system integrations, and advanced AI models (LLMs). This allows the AI to understand what callers need, respond in a natural way, retrieve relevant data, follow your escalation rules, and keep conversations aligned with your brand and workflows.
Traditional IVR forces callers through fixed menu options that often fail to reflect what they actually need. Talkative Voice AI lets callers explain their query in their own words, then uses conversational AI to identify intent, ask follow-up questions, provide answers, complete tasks, or route the call appropriately.
Yes. Talkative Voice AI can resolve many calls by using your knowledge base and connected systems to answer questions, retrieve information, and complete tasks such as appointment bookings or order updates. When a query is too complex, sensitive, or high-value for AI, it can escalate to a human agent.
When a caller needs human support, Talkative Voice AI can transfer the call to the right queue or agent with key context included. This can include captured details, a transcript, and a conversation summary, helping agents understand the issue faster and reducing the need for customers to repeat themselves. Our AI Copilot continues to assist and support human agents post-transfer.
Yes. Talkative is designed to work as an AI layer across your existing CCaaS, telephony, CRM, and contact centre infrastructure. That means you can add Voice AI without replacing your entire tech stack or starting a complex transformation project from scratch.
Yes. Talkative Voice AI supports multilingual phone support, different accents, and flexible voice options. This helps contact centres serve more callers, improve accessibility, and deliver a more natural experience across different customer groups.
Talkative Voice AI can help reduce wait times, improve routing, increase self-service resolution, and give agents more capacity for complex or high-value conversations. It also supports ongoing optimisation through analytics, transcripts, sentiment analysis, and insight reporting, so teams can keep improving performance over time.
