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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Replace IVRs and answer more customer calls with a human-like AI Voicebot.
Click below to discover how Voice AI can improve call handling, efficiency, and CX.
Talkative is trusted by brands that value customer care
Optimise call handling with intelligent routing, enhanced by natural language understanding.
Collect key information from the customer to ensure seamless transfer to human agents.
Integrate voice AI to handle queries with your company's knowledge base and automated actions.
Forget all you know about clunky IVRs. Talkative’s Voice AI delivers a superior caller experience with natural conversations that can handle stutters, overlapping speech, and extended silences with ease.
Triage calls in over 28 languages, with your choice of accent. Align the AI voice with your branding and adjust tone to suit specific use cases.
Teach your voice AI everything it needs to know about your organisation by integrating with your private knowledge bases, allowing it to answer a huge range of customer queries.
Seamlessly escalate calls to the best queue or team when the AI cannot help any further, and provide the call context to the agent on transfer.
Enable seamless and personalised self-service by letting your voice AI access CRM data and order information in real-time.
Ensure smooth agent handoffs by capturing key customer details. Pull data from CRMs and APIs, then surface it to agents during transfers.
Help your agents perform better and faster with an AI Copilot that provides real-time assistance and knowledge, including AI summaries on transfers, key information from your knowledge base, and a transcript for every call.
Use dynamic, humanised automation to reduce call handling times and agent workload without risking customer satisfaction.
View conversations as they occur and measure interaction quality. Track success metrics, monitor sentiment, and get real-time alerts on any calls that need your attention.
Measure call duration, average handle time, and other key performance indicators with live and historical dashboards.
All calls are transcribed and recorded, giving you complete access for manual reviews, auditing, compliance, and trend analysis.
Analyse and summarise thousands of calls with AI, eliminating hours of manual supervisor tasks. Uncover key topics and actionable insights to streamline processes and maximise ROI.
Build and maintain your own voice AI with a simple admin interface. Easily update call flows and transfer paths using simple language instructions.
Secure your CX with AI that’s backed up by guardrails that steer customer conversations to satisfied resolutions.
Integrate into SIP-based telephony, or send calls to a PSTN number. Screenpop agent information to transfer call summaries and transcripts.
Enjoy 99.99% uptime with scalable infrastructure. Set up automatic fallback to SIP if needed.
Compliant with global privacy standards - your data stays where it needs to.
For custom integrations, harness our APIs and expand the AI’s functionality.
Gain voice AI as part of an omnichannel suite, including live chat, messaging, chatbots, email AI, video chat, web calling, and more.
Simple per-minute pricing model with no extensive set-up costs.
Getting started is simple. First, contact us to create the backend setup for your Talkative account. From there, log in to your Talkative account and navigate to the Voice AI section in your settings. You can configure your welcome message, set the maximum call duration, and customise your prompt to guide the conversation. Once your configuration is complete, our system automatically provisions the necessary queue and user settings. If you need any assistance during setup, our customer success team is here to help.
Our pricing for Voice AI is designed to be flexible and scalable, reflecting the usage and features you need. Since the product is currently in beta, we offer competitive, usage-based pricing, along with tailored packages to suit various business sizes. For detailed pricing information or a custom quote, please contact our sales team.
Voice AI supports a wide range of languages and can provide real-time multilingual support. It also offers multiple voice options with various accents, so you can select a custom voice to suit your preferred language, accent, and tone. For the full list of supported languages, check out our support article.
Absolutely. We offer a demo and trial version of Voice AI so you can experience its full capabilities firsthand. You can request access to a trial account or schedule a demo call with our team to see how Voice AI handles real-world interactions. This hands-on testing is a great way to evaluate how the solution fits into your workflow.
Yes, compliance is a top priority for us. Our Voice AI platform is designed with robust data security measures to ensure it meets GDPR, HIPAA, and other regulatory standards. We provide detailed documentation on our compliance practices, and our support team can help answer any specific questions you may have about data protection and privacy.
Seamlessly integrate into Salesforce and deliver the same customer experience - for up to 4-10x the saving.
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