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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Replace IVRs and answer more customer calls with an AI VoiceBot.
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Drive efficiency and growth with a suite of visual dashboards and reports that provide actionable AI optimisation suggestions and QA automation.
Trusted by brands that value customer care
Use AI and custom feedback forms to measure CSAT, NPS, and sentiment scores.
Track chat deflection, queue times, and KPIs via custom dashboards, reports, and alerts.
Get AI to study thousands of interactions and suggest improvement opportunities.
Create and edit unlimited dashboards, export data into visualisation tools like PowerBI, and give supervisors a real-time and historical view of key metrics - including chat volumes, queue times, average wait / handle times, and more.
Update your stakeholders by building and sharing custom reports, email / sms bulletins, and editable alerts.
View complete cross-channel customers journeys - including pre-interaction movements, current and visited pages, AI summaries, and more.
Speed up quality assurance with AI Interaction Insights that let you study and learn from huge amounts of interaction data, presented in manageable reports.
Keep track of all your interactions by using real-time trending topics reports and AI Interaction Log Summaries that can help you understand entire conversations at a glance.
Leverage deep integrations and feed interaction data into your most important systems - including: all Salesforce Clouds, Microsoft Teams, Zapier, Google Analytics, and contact centre software like Mitel, Genesys, NICE, and more.
Keep your data safe and secure with enterprise-grade data transfer / storage security, SSO logins, multi-factor authentication, access lists, and more.
Securely send all files types to your database, CRM, and / or cloud storage, with global regions covered and variable data retention policies.
Use Talkative's AI Insights to continuously enrich your AI Knowledge Base and improve the performance of your chatbots and AI-assisted agents.
Handle up to 50% of customer interactions with instant, accurate, and personalised generative AI that you can easily manage in-house.
AI Knowledge Base Assistant
AI Agent Handover
No-Code Bot Builder
Make your live chat agents smarter and faster with an AI-powered copilot that provides real-time suggestions, knowledge, and assistance.
AI Chat Assistant
AI Suggested Responses
AI Rephrasing Tools
Seamlessly integrate into Salesforce and deliver the same customer experience - for up to 4-10x the saving.
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Measure self-serve and chatbot KPIs, review chat transcripts, and even analyse customer / chatbot conversations in real-time
Build fully on-brand chat widgets with proactive nudges - without the need for designers or developers.
