pricing

Save up to 4-10x the cost of other enterprise chat platforms 

Gain enterprise features for a fraction of the cost. Scale without any surprises.

Monthly

Annually

Team

Save 13%
$329/month
What’s included:
Tick box
Live Chat, Video Chat, Chatbot
Tick box
300 Interactions Per Month
Tick box
Real-Time Analytics  
Tick box
Historical Analytics
Tick box
Customizable Chat Widgets
Tick box
Screenshare

Enterprise

Get in touch
Everything in Business plus:
Tick box
Customer Success Manager
Tick box
SLA
Tick box
Professional Services
Tick box
Advanced Security
Tick box
Configuration Features
Tick box
Professional Services
Tick boxTick box
Custom Development Options
AI Agent Assist

Enhance your plan with add-ons

Tailor your Talkative license to suit your needs, speak to us for more details

Talk to us!
Additional named users
From $45 per user per month
Cobrowse
$200 per month
Custom configs
Get in touch for a quote
Social messaging
From $200 per month
Mass SMS Outbound
Get in touch for a quote

Team

$370/month
What’s included:
Tick box
Live Chat, Video Chat, Chatbot
Tick box
300 Interactions Per Month
Tick box
Real-Time Analytics  
Tick box
Historical Analytics
Tick box
Customizable Chat Widgets
Tick box
Screenshare

Enterprise

Get in touch
Everything in Business plus:
Tick box
Customer Success Manager
Tick box
SLA
Tick box
Professional Services
Tick box
Advanced Security
Tick box
Configuration Features
Tick box
Professional Services
Tick boxTick box
Custom Development Options
AI Agent Assist
Learn more

Enhance your plan with add-ons

Tailor your Talkative license to suit your needs, speak to us for more details

Talk to us!
Additional named users
From $45 per user per month
Cobrowse
$200 per month
Custom configs
Get in touch for a quote
Social messaging
From $200 per month
Mass SMS Outbound
Get in touch for a quote

Monthly

Annually

Team

Save 13%
£269/month
What’s included:
Tick box
Live Chat, Video Chat, Chatbot
Tick box
300 Interactions Per Month
Tick box
Real-Time Analytics  
Tick box
Historical Analytics
Tick box
Customizable Chat Widgets
Tick box
Screenshare

Enterprise

Get in touch
Everything in Business plus:
Tick box
Customer Success Manager
Tick box
SLA
Tick box
Professional Services
Tick box
Advanced Security
Tick box
Configuration Features
Tick box
Professional Services
Tick boxTick box
Custom Development Options
AI Agent Assist

Enhance your plan with add-ons

Tailor your Talkative license to suit your needs, speak to us for more details

Talk to us!
Additional named users
From £39 per user per month
Cobrowse
£200 per month
Custom configs
Get in touch for a quote
Social messaging
From £200 per month
Mass SMS Outbound
Get in touch for a quote

Team

£309/month
What’s included:
Tick box
Live Chat, Video Chat, Chatbot
Tick box
300 Interactions Per Month
Tick box
Real-Time Analytics  
Tick box
Historical Analytics
Tick box
Customizable Chat Widgets
Tick box
Screenshare

Enterprise

Get in touch
Everything in Business plus:
Tick box
Customer Success Manager
Tick box
SLA
Tick box
Professional Services
Tick box
Advanced Security
Tick box
Configuration Features
Tick box
Professional Services
Tick boxTick box
Custom Development Options
AI Agent Assist

Enhance your plan with add-ons

Tailor your Talkative license to suit your needs, speak to us for more details

Talk to us!
Additional named users
From £39 per user per month
Cobrowse
£200 per month
Custom configs
Get in touch for a quote
Social messaging
From £200 per month
Mass SMS Outbound
Get in touch for a quote

Monthly

Annually

Team

Save 13%
€309/month
What’s included:
Tick box
Live Chat, Video Chat, Chatbot
Tick box
300 Interactions Per Month
Tick box
Real-Time Analytics  
Tick box
Historical Analytics
Tick box
Customizable Chat Widgets
Tick box
Screenshare

Enterprise

Get in touch
Everything in Business plus:
Tick box
Customer Success Manager
Tick box
SLA
Tick box
Professional Services
Tick box
Advanced Security
Tick box
Configuration Features
Tick box
Professional Services
Tick boxTick box
Custom Development Options
AI Agent Assist

Enhance your plan with add-ons

Tailor your Talkative license to suit your needs, speak to us for more details

Talk to us!
Additional named users
From €45 per user per month
Cobrowse
€200 per month
Custom configs
Get in touch for a quote
Social messaging
From €200 per month
Mass SMS Outbound
Get in touch for a quote

Team

€349/month
What’s included:
Tick box
Live Chat, Video Chat, Chatbot
Tick box
300 Interactions Per Month
Tick box
Real-Time Analytics  
Tick box
Historical Analytics
Tick box
Customizable Chat Widgets
Tick box
Screenshare

Enterprise

Get in touch
Everything in Business plus:
Tick box
Customer Success Manager
Tick box
SLA
Tick box
Professional Services
Tick box
Advanced Security
Tick box
Configuration Features
Tick box
Professional Services
Tick boxTick box
Custom Development Options
AI Agent Assist

Enhance your plan with add-ons

Tailor your Talkative license to suit your needs, speak to us for more details

Talk to us!
Additional named users
From €45 per user per month
Cobrowse
€200 per month
Custom configs
From €5,700
Social messaging
From €200 per month
Mass SMS Outbound
Get in touch for a quote

Channels

Interactions per month
Up to 300 Interactions per month
Unlimited
Unlimited
Video Chat
Live Chat
Chatbot
AI Chatbot Responses
Contact for details
Contact for details
Cobrowse
Screenshare
Web Callbacks
Multilingual Translation
Offline Email Forms
Social Messaging
(Facebook Messenger, WhatsApp, SMS)
Available as an add-on
*May include additional consumption costs.

Platform

No-code Widget Designer
Queuing & Routing
3 Queues
Scheduled Interactions
Agent Workloads
Interaction Data
Signed Interaction Data
Customer Journey Insights
Browser-based Agent Console
Agent Mobile App
Chat Monitoring
Supervisor Dashboard
Historical Reporting & Analytics
Standard
Customisable
Customisable
Custom Analytics
OpenAI Summaries
Open AI Agent Assist
OpenAI Knowledge Base
OpenAI Interaction Insights
Google Agent Assist

Integrations

Google Analytics
Salesforce
*Additional costs may apply
Contact Centre Integrations
Microsoft Teams
Mobile App Integration
*Additional costs may apply
REST API

Support

Support Response Time
Within 24 hours
Within 12 hours
Low Priority - 12h response Medium Priority - 8 hours
Critical Priority - 30 minutes
Training
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles, and video content.
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles, and video content
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles and video content, plus dedicated additional training sessions throughout the implementation.
Implementation
Basic (video training content, “1x 30 minute set up call” day before go-live for any further tweaks, changes or questions).
Standard - video training content, 30 minute kick-off call (introducing the project and understanding goals, timeframes for completion and implementation),1x 30 minute  live user training session (training users/admins looking at functionality in detail) with a Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions).
Enhanced - 30 minute kick-off call (kicking off the project), up to 3 live user training sessions & up to 3x 30 minute admin training sessions (training users/admins, looking at functionality in detail) with a dedicated Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions), priority support on Go Live day.
Account management
Basic. Talkative Success team will help onboard you and describe the difference between plans and the additional features the Business & Enterprise tiers provide.
Standard (access to a non-dedicated Customer Success Manager, up to 3 calls per year to discuss account expansion and feature sets).
Access to a dedicated Customer Success Manager.
Customer Success Plan
Reach out to Talkative to discuss subscription enhancements.
Business Value Plan
SLA
Chatbot Consultancy
*Additional costs may apply
*Additional costs may apply
Custom Integrations
Legal Assistance

Data & Security

Two-Factor Authentication
Regional AWS Infrastructure
Variable Data Retention Policy
Up to 3 Months
Delete Interactions
Block Customers
PCI Compliance
GDPR Compliance
HIPAA Compliance
Extract Data Via SFTP/API
File Transfer Controls
Interaction History
Voice Recordings
Video Recordings
*Additional costs may apply
SSO
IP Whitelisting

FAQ

Here are some of the most common queries about deploying Talkative

What counts as an interaction?

An interaction is an entire customer contact as measured in Talkative’s interaction logs. For example, a 15 minute video chat is one interaction, a WhatsApp conversation that includes 12 messages is one interaction.

Can I use just one of Talkative’s features?

Yes, you can! Talkative is easily configured to just offer certain contact channels. Get in touch to let us know what channels would best complement your business.

Can I trial the enterprise version?

Yes, you can. Just speak to our team and we can provide proof of concept trials. From there, you can test the Talkative solution and develop a business case.

What payment options do you offer?

You can sign up for Talkative via credit card or bank transfer.

When does billing start?

Billing starts 30 days after you sign up. This gives you 30 days to set up your Talkative environment and complete any testing/training before paying for the service. If you go live within 30 days, you effectively get some free use of the system!

Do you accept payment in other currencies? 

Yes. Although USD, GBP and EUR are most common, we do accept a wide variety of other currencies. Get in touch with us for more information.

What does chatbot consultancy mean?

‘Straightforward’ chatbots can easily be configured in minutes. However, consultancy can be required for more advanced workflows, especially where customer API integration work is required. Contact us for a free quote if you have any questions.

Can I upgrade packages?

Yes, you can. Simply get in touch with the team to discuss the extra options you’re interested in.

What support do you offer on the free trial?

The free trial is a chance for you to test the product and our support. We'll do our best to help you out during a free trial, however we do not contractually support you until you sign up for a paid plan. Typically we'd advise free trials for internal testing, and a paid plan if you are going live with real customers/users.

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