PRICING

Make every interaction personable and profitable

Pick your plan and start delivering real-time engagement.

Monthly

Annually

Team

$199/month
What’s included:
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Live Chat
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Video Chat
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Screenshare & Cobrowse
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Web Callbacks
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Web Calling
Start now

Enterprise

Request a quote
Everything in Business plus:
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Custom Integrations
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Customer Success Manager
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Contact Centre Integration
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Sentiment Analysis
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Telephony Features
Learn more

Team

$229/month
What’s included:
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Live Chat
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Video Chat
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Screenshare & Cobrowse
Tick box
Web Callbacks
Tick box
Web Calling
Start now

Enterprise

Request a quote
Everything in Business plus:
Tick box
Custom Integrations
Tick box
Customer Success Manager
Tick box
Contact Centre Integration
Tick box
Sentiment Analysis
Tick box
Telephony Features
Learn more

Monthly

Annually

Team

£149/month
What’s included:
Tick box
Live Chat
Tick box
Video Chat
Tick box
Screenshare & Cobrowse
Tick box
Web Callbacks
Tick box
Web Calling
Start now

Enterprise

Request a quote
Everything in Business plus:
Tick box
Custom Integrations
Tick box
Customer Success Manager
Tick box
Contact Centre Integration
Tick box
Sentiment Analysis
Tick box
Telephony Features
Learn more

Team

£179/month
What’s included:
Tick box
Live Chat
Tick box
Video Chat
Tick box
Screenshare & Cobrowse
Tick box
Web Callbacks
Tick box
Web Calling
Start now

Enterprise

Request a quote
Everything in Business plus:
Tick box
Custom Integrations
Tick box
Customer Success Manager
Tick box
Contact Centre Integration
Tick box
Sentiment Analysis
Tick box
Telephony Features
Learn more

Monthly

Annually

Team

€179/month
What’s included:
Tick box
Live Chat
Tick box
Video Chat
Tick box
Screenshare & Cobrowse
Tick box
Web Callbacks
Tick box
Web Calling
Start now

Enterprise

Request a quote
Everything in Business plus:
Tick box
Custom Integrations
Tick box
Customer Success Manager
Tick box
Contact Centre Integration
Tick box
Sentiment Analysis
Tick box
Telephony Features
Learn more

Team

€199/month
What’s included:
Tick box
Live Chat
Tick box
Video Chat
Tick box
Screenshare & Cobrowse
Tick box
Web Callbacks
Tick box
Web Calling
Start now

Enterprise

Request a quote
Everything in Business plus:
Tick box
Custom Integrations
Tick box
Customer Success Manager
Tick box
Contact Centre Integration
Tick box
Sentiment Analysis
Tick box
Telephony Features
Learn more
Video Chat
Live Chat
Cobrowse
Screenshare
Offline Email
Web Calling
Web Callbacks
Multilingual Translation
Messaging
(Facebook, Google Business, etc)
Social Media Plus (WhatsApp, SMS)
*Includes additional consumption costs.
*Includes additional consumption costs.
Chatbot
Social Media Chatbots
*May include additional consumption costs.
*May include additional consumption costs.
Telephony

Platform

No-code Widget Designer
Queuing & Routing
Scheduled Interactions
Agent Workloads
Interaction Data
Signed Interaction Data
Customer Journey Insights
Browser-based Agent Console
Agent Mobile App
Chat Monitoring
Supervisor Dashboard
Historical Reporting & Analytics

Integrations

Google Analytics
Salesforce
*Additional costs may apply
Microsoft Teams
Mobile App Integration
*Additional costs may apply
Custom CRM Integrations
REST API
Contact Centre Platforms 

Support

Support Response Time
Within 24 hours
Within 12 hours
Low Priority - 24h response Medium Priority - 8 hours
Critical Priority - 30 minutes
Training
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles, and video content.
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles, and video content
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles and video content, plus dedicated additional training sessions throughout the implementation.
Custom Development
N/A
Considered upon request.
Implementation
Basic (video training content, “1x 30 minute set up call” day before go-live for any further tweaks, changes or questions).
Standard - video training content, 30 minute kick-off call (introducing the project and understanding goals, timeframes for completion and implementation),1x 30 minute  live user training session (training users/admins looking at functionality in detail) with a Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions).
Enhanced - 30 minute kick-off call (kicking off the project), up to 3 live user training sessions & up to 3x 30 minute admin training sessions (training users/admins, looking at functionality in detail) with a dedicated Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions), priority support on Go Live day.
Account management
Basic. Talkative Success team will help onboard you and describe the difference between plans and the additional features the Business & Enterprise tiers provide.
Standard (access to a non-dedicated Customer Success Manager, up to 3 calls per year to discuss account expansion and feature sets).
Access to a dedicated Customer Success Manager.
Customer Success Plan
Reach out to Talkative to discuss subscription enhancements.
Business Value Plan
SLA
Chatbot Consultancy
*Additional costs may apply
*Additional costs may apply
Custom Integrations
Legal Assistance

Data & Security

Two-Factor Authentication
Regional AWS Infrastructure
Variable Data Retention Policy
Delete Interactions
Block Customers
PCI Compliance
GDPR Compliance
HIPAA Compliance
Extract Data Via SFTP/API
File Transfer Controls
Interaction History
Voice Recordings
Video Recordings
*Additional costs may apply
SSO
IP Whitelisting

FAQ

Here are some of the most common queries about deploying Talkative

What counts as an interaction?

An interaction is an entire customer contact as measured in Talkative’s interaction logs. For example, a 15 minute video chat is one interaction, a WhatsApp conversation that includes 12 messages is one interaction.

Can I use just one of Talkative’s features?

Yes, you can! Talkative is easily configured to just offer certain contact channels. Get in touch to let us know what channels would best complement your business.

Can I trial the enterprise version?

Yes, you can. Just speak to our team and we can provide proof of concept trials. From there, you can test the Talkative solution and develop a business case.

What payment options do you offer?

You can sign up for Talkative via credit card or bank transfer.

Do you accept payment in other currencies? 

Yes. Although USD, GBP and EUR are most common, we do accept a wide variety of other currencies. Get in touch with us for more information.

What does chatbot consultancy mean?

‘Straightforward’ chatbots can easily be configured in minutes. However, consultancy can be required for more advanced workflows, especially where customer API integration work is required. Contact us for a free quote if you have any questions.

Can I upgrade packages?

Yes, you can. Simply get in touch with the team to discuss the extra options you’re interested in.

What support do you offer on the free trial?

The free trial is a chance for you to test the product and our support. We'll do our best to help you out during a free trial, however we do not contractually support you until you sign up for a paid plan. Typically we'd advise free trials for internal testing, and a paid plan if you are going live with real customers/users.

Trusted by brands worldwide

Enough about us. Let's hear about you.

If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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