pricing

Launch Talkative Today

Conversation-based pricing packages to suit your needs

Monthly

Annually

Starter

$0.60/Conversation
Minimum 100 Conversations
=
$60/month  
*billed annually  
What’s Included:
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GenAI Chatbot & Live Chat
Tick box
Video Chat & Screenshare
Tick box
AI Knowledge Base
Tick box
3 Users
Tick box
Real-time & Historical Analytics
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Pro

$0.55/Conversation
Minimum 1,000 Conversations
= $550/month
*billed annually
10 Users included
Everything In Starter +
Tick box
SMS & WhatsApp Channels
Tick box
Custom Data Controls
Tick box
Agent Copilot Tools
Tick box
Unlimited Users
Tick box
Standard Support
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Enterprise

Get in touch
10 Users minimum
Everything In Advanced +
Tick box
Contact centre Integrations
Tick box
Dedicated Customer Success Manager
Tick box
Premium Support (SLA)

Starter

$0.70/Conversation
Minimum 100 Conversations
=
$70/month  
*billed monthly  
What’s included:
Tick box
GenAI Chatbot & Live Chat
Tick box
Video Chat & Screenshare
Tick box
AI Knowledge Base
Tick box
3 Users
Tick box
Real-time & Historical Analytics
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Pro

10 Users included
$0.65/Conversation
Minimum 1,000 Conversations
= $650/month
*billed monthly
Everything in Starter +
Tick box
SMS & WhatsApp Channels
Tick box
Custom Data Controls
Tick box
Agent Copilot Tools
Tick box
Unlimited Users
Tick box
Standard Support
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Enterprise

Get in touch
10 Users minimum
Everything in Advanced +
Tick box
Contact Centre Integrations
Tick box
Dedicated Customer Success Manager
Tick box
Premium Support (SLA)

Monthly

Annually

Starter

£0.50/Conversation
Minimum 100 Conversations
=
£50/month  
*billed annually  
What’s Included:
Tick box
GenAI Chatbot & Live Chat
Tick box
Video Chat & Screenshare
Tick box
AI Knowledge Base
Tick box
3 Users
Tick box
Real-time & Historical Analytics
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Pro

£0.45/Conversation
Minimum 1,000 Conversations
= £450/month
*billed annually
10 Users included
Everything In Starter +
Tick box
SMS & WhatsApp Channels
Tick box
Custom Data Controls
Tick box
Agent Copilot Tools
Tick box
Unlimited Users
Tick box
Standard Support
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Enterprise

Get in touch
10 Users minimum
Everything In Advanced +
Tick box
Contact centre Integrations
Tick box
Dedicated Customer Success Manager
Tick box
Premium Support (SLA)

Starter

£0.60/Conversation
Minimum 100 Conversations
=
£60/month  
*billed monthly  
What’s included:
Tick box
GenAI Chatbot & Live Chat
Tick box
Video Chat & Screenshare
Tick box
AI Knowledge Base
Tick box
3 Users
Tick box
Real-time & Historical Analytics
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Pro

10 Users included
£0.55/Conversation
Minimum 1,000 Conversations
= £550/month
*billed monthly
Everything in Starter +
Tick box
SMS & WhatsApp Channels
Tick box
Custom Data Controls
Tick box
Agent Copilot Tools
Tick box
Unlimited Users
Tick box
Standard Support
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Enterprise

Get in touch
10 Users minimum
Everything in Advanced +
Tick box
Contact Centre Integrations
Tick box
Dedicated Customer Success Manager
Tick box
Premium Support (SLA)

Monthly

Annually

Starter

€0.55/Conversation
Minimum 100 Conversations
=
€55/month  
*billed annually  
What’s Included:
Tick box
GenAI Chatbot & Live Chat
Tick box
Video Chat & Screenshare
Tick box
AI Knowledge Base
Tick box
3 Users
Tick box
Real-time & Historical Analytics
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Pro

€0.50/Conversation
Minimum 1,000 Conversations
= €500/month
*billed annually
10 Users included
Everything In Starter +
Tick box
SMS & WhatsApp Channels
Tick box
Custom Data Controls
Tick box
Agent Copilot Tools
Tick box
Unlimited Users
Tick box
Standard Support
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Enterprise

Get in touch
10 Users minimum
Everything In Advanced +
Tick box
Contact centre Integrations
Tick box
Dedicated Customer Success Manager
Tick box
Premium Support (SLA)

Starter

€0.65/Conversation
Minimum 100 Conversations
=
€65/month  
*billed monthly  
What’s included:
Tick box
GenAI Chatbot & Live Chat
Tick box
Video Chat & Screenshare
Tick box
AI Knowledge Base
Tick box
3 Users
Tick box
Real-time & Historical Analytics
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.

Pro

10 Users included
€0.60/Conversation
Minimum 1,000 Conversations
= €600/month
*billed monthly
Everything in Starter +
Tick box
SMS & WhatsApp Channels
Tick box
Custom Data Controls
Tick box
Agent Copilot Tools
Tick box
Unlimited Users
Tick box
Standard Support
Additional conversations available
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
Start now

Enterprise

Get in touch
10 Users minimum
Everything in Advanced +
Tick box
Contact Centre Integrations
Tick box
Dedicated Customer Success Manager
Tick box
Premium Support (SLA)

Channels

GenAI Chatbot
Live Chat
Video Chat
Screenshare
Facebook Messenger
WhatsApp & SMS
Voice AI (Coming Soon)
Email AI (Coming Soon)
Web Callbacks
Mass Outbound SMS

Limits

Conversations Per Month
100
1,000
3,000
Custom quote
Additional Conversations
Custom quote
LLM
4o mini
GPT-4o and 4o mini
All
All
Users
3
Unlimited
Unlimited
Custom quote
Queues
3
Unlimited
Unlimited
Unlimited
Number Of Chatbots
1
10
50
Unlimited
Max KB Size
5Mb
20Mb
50Mb
Custom quote
AI KB Test Runs
1
5
30
30

AI Features

GenAI Responses -
Voice & Email (coming soon)
Knowledge Base Insights
Agent Copilot Features
AI Alerts
AI Insight reports
1
10
20
50
Conversation Summaries
AI agent Training Simulator

Platform

Real-Time Chat Translation
Widget Editor
Queuing & Routing
Real-Time Dashboards
Scheduled Interactions
Wrap Up Forms
API
Remove Powered By Talkative
Paid add-on
Paid add-on
Paid add-on
Whitelabel Theme
Paid add-on
Paid add-on
Paid add-on

Integrations

Google Analytics
Salesforce
CRMs
Contact Centre Integrations
Microsoft Teams

Support

Support channels
Email only
Email only
Email and video
Email, phone, and video
Response time
Best effort
24 hours
24 hours
SLA (response time based on issue severity)
Training & Implementation
Self serve
Basic (video training content, “1x 30 minute set up call” day before go-live for any further tweaks, changes or questions).
Standard - video training content, 30 minute kick-off call (introducing the project and understanding goals, timeframes for completion and implementation),1x 30 minute  live user training session (training users/admins looking at functionality in detail) with a Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions).
Enhanced - 30 minute kick-off call (kicking off the project), up to 3 live user training sessions & up to 3x 30 minute admin training sessions (training users/admins, looking at functionality in detail) with a dedicated Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions), priority support on Go Live day.
Customer Success Manager
Dedicated CSM
SLA
Pro Services
Legal Assistance

Data & Security

Storage
90 days
Custom
Custom
Custom
Multi-Factor Authentication
Regional AWS Infrastructure
Delete Interactions
Block Customers
PCI Compliance
GDPR Compliance
HIPAA Compliance
Interaction History
Video & Voice Recordings
SSO
Access Lists

FAQ

Here are some of the most common queries about deploying Talkative

Why conversation based?

As customer service moves to be primarily automation driven, we feel seat-based licencing makes less and less sense. Rather than paying for seats, AI add-ons, WhatsApp/SMS add-ons, and more, conversation-based pricing simplifies all of this into a single line item.

What counts as a conversation?

Any complete conversation or task in the system. For example a chatbot conversation that has 15 messages and transfers to a live agent would count as one single conversation. A WhatsApp conversation that has mutliple back and forth messages counts as a single conversation.

What happens if I reach my conversation limit?

You will get a notification when you have used 50% and then 90% of your limit. You can increase your limits at any time. When you hit your limit, your chat widget will no longer show.

Can I pay for just users and not per conversation?

Please contact us for custom quotes, we support user-based pricing for Enterprise subscriptions.

Can I have a free trial?

While the Starter package gives you everything you need to trial the system, please reach out if you would like to trial a higher tier package.

What payment options do you offer?

Credit card or bank transfer.

When does billing start?

Billing starts as soon as you sign up.

Do you accept payment in other currencies?

Yes, please contact us if your currency is not displayed.

Can I upgrade packages?

Yes, you can change packages at any point. You can upgrade your plan within Talkative, or reach out to our team if you require assistance.

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