Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles, and video content.
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles, and video content
Free enrolment to training webinar, and support available through training documentation, extensive knowledge base articles and video content, plus dedicated additional training sessions throughout the implementation.
Bespoke software development and integrations.
Considered upon request.
The amount of set-up support you’ll receive from Customer Success PRIOR to going live.
Basic (video training content, “1x 30 minute set up call” day before go-live for any further tweaks, changes or questions).
Standard - video training content, 30 minute kick-off call (introducing the project and understanding goals, timeframes for completion and implementation),1x 30 minute live user training session (training users/admins looking at functionality in detail) with a Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions).
Enhanced - 30 minute kick-off call (kicking off the project), up to 3 live user training sessions & up to 3x 30 minute admin training sessions (training users/admins, looking at functionality in detail) with a dedicated Customer Success Manager, 60 minute set up call (day before go-live for any further tweaks, changes or questions), priority support on Go Live day.
The amount of account management support you’ll receive from Customer Success.
Basic. Talkative Success team will help onboard you and describe the difference between plans and the additional features the Business & Enterprise tiers provide.
Standard (access to a non-dedicated Customer Success Manager, up to 3 calls per year to discuss account expansion and feature sets).
Access to a dedicated Customer Success Manager.
Customer Success Plan
A plan to help you integrate and use Talkative successfully.
Reach out to Talkative to discuss subscription enhancements.
Business Value Plan
A document showing the value Talkative provides the business.
Defined service level agreement outlining core measurable metrics.
Advice and guidance on deployment and maintenance, required for more complex chatbot deployments and custom integrations.
*Additional costs may apply
*Additional costs may apply
Deploy a bespoke and personalised system, fully designed to suit your needs.
For any security questionnaires, contract reviews, or custom agreements e.g. BAAs for HIPAA.
Data & Security
Sign in securely with two forms of identity verification.
Set the retention period of your data within Talkative, with secure transport options to send your data on-site or to your preferred CRM.
Delete and manage previous interactions for better management and greater security.
Agents and supervisors can block the IP address of nuisance customers
Automatically redact long card numbers, supported on live chat and social media messaging. Stop/resume functionality for video chat recording.
Enable full data security for all EU & UK customers.
Enable full data security for US healthcare patients and customers.
Extract Data Via SFTP/API
Reliable file access, transfer, and management functionalities.
File Transfer Controls
Limit/allow both customers and agents to send no files, some files (images, PDFs) or all file types
Explore previous chat transcripts for quality assurance and training.
Capture voice conversations over compliant video or voice channels.
Capture visual customer interactions over compliant video chat.
*Additional costs may apply
Ease password and username management with single sign-on into SAML-based systems such as AD, Azure AD and Salesforce.
Grant specific network access to chosen IP addresses.
Here are some of the most common queries about deploying Talkative
What counts as an interaction?
An interaction is an entire customer contact as measured in Talkative’s interaction logs. For example, a 15 minute video chat is one interaction, a WhatsApp conversation that includes 12 messages is one interaction.
Can I use just one of Talkative’s features?
Yes, you can! Talkative is easily configured to just offer certain contact channels. Get in touch to let us know what channels would best complement your business.
Can I trial the enterprise version?
Yes, you can. Just speak to our team and we can provide proof of concept trials. From there, you can test the Talkative solution and develop a business case.
What payment options do you offer?
You can sign up for Talkative via credit card or bank transfer.
Do you accept payment in other currencies?
Yes. Although USD, GBP and EUR are most common, we do accept a wide variety of other currencies. Get in touch with us for more information.
What does chatbot consultancy mean?
‘Straightforward’ chatbots can easily be configured in minutes. However, consultancy can be required for more advanced workflows, especially where customer API integration work is required. Contact us for a free quote if you have any questions.
Can I upgrade packages?
Yes, you can. Simply get in touch with the team to discuss the extra options you’re interested in.
What support do you offer on the free trial?
The free trial is a chance for you to test the product and our support. We'll do our best to help you out during a free trial, however we do not contractually support you until you sign up for a paid plan. Typically we'd advise free trials for internal testing, and a paid plan if you are going live with real customers/users.
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