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The 2024 Inner Circle Guide on Chatbots and Conversational AI
Replace IVRs and answer more customer calls with an AI VoiceBot.
Click below to see Voice AI in action - and experience an instant demo with Voice AI.
Talkative is an AI-driven digital customer engagement platform that works natively within your Salesforce environment - without the Salesforce price tag.
Trusted by brands that value customer care
Deflect the bulk of your queries and cut handling time without risking customer experience.
Get the power of Einstein Bots and an LLM Salesforce chatbot without overspending.
Launch an AI Salesforce chatbot, AI-assisted live chat, AI supervisor summaries, and more.
Unlike any other Salesforce Service Cloud integration, Talkative lives inside of your agents' screen with an embedded Lightning Console. It means no screen switching and immediate access to customer data.
Give your agents instant AI suggestions and guidance from Navi, an AI copilot that's trained on your brand knowledge base to answer agent questions and provide useful context.
Handle up to 50% of customer interactions with instant and accurate generative AI - that comes at a fraction of Salesforce prices.
Give your agents the AI-powered live chat tools they need to deliver personalised service at scale, including AI Agent Assist, Agent Rephrasing, Navi Copilot, and more.
Replace Salesforce’s static widgets and create chat experineces that are fully on-brand, complete with in-built video & voice notes, image, GIF, file, and screensharing capabilities.
Deliver instant video experiences from your website, app, kiosks, and social channels - without any downloads required.
With notifications synced between Salesforce and Talkative, a human agent or sales rep will always be alerted when a customer gets in touch.
Integrate your existing Salesforce data and reporting tools to optimise operations, all supported by Talkative's AI Supervisor Assistant tools
Review and summarise thousands of interactions with AI's help, cutting down hours of manual supervisor tasks.
Handle up to 50% of interactions and common tasks with instant, accurate, and personalised generative AI that you can easily manage in-house.
AI Knowledge Base Assistant
AI Agent Handover
No-Code Bot Builder
Make your live chat agents smarter and faster with an AI-powered copilot that provides real-time suggestions, knowledge, and assistance.
AI Chat Assistant
AI Suggested Responses
AI Rephrasing Tools
