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The 2024 Inner Circle Guide on Chatbots and Conversational AI
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Download Free Report!Travellers and guests demand exceptional service, and they want it fast. Talkative unifies your support channels and company knowledge into one powerful AI platform. With faster resolutions and seamless support across touchpoints, you’ll boost travel bookings and guest satisfaction.
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Fred. Olsen Cruise Lines wanted to improve its online booking process by offering a bespoke, face-to-face experience. Previously reliant on phone and email, Fred. Olsen deployed Talkative’s on-demand video chat - seamlessly embedded into their website - to provide immediate, tailored consultations. The new video reservation platform has streamlined the booking process and set Fred Olsen apart in delivering a truly customer-centric digital experience.
Internova Travel Group, representing over 6,000 travel agencies worldwide, needed a flexible solution to improve CX across its diverse sub-brands. To help Internova achieve this goal, Talkative created a bespoke deployment package that included chat, video, and messaging - all tailored to the separate agencies’ needs. As a result, Internova’s agencies can now support travellers online in the ways best suited to their individual customer base.
Give your customers instant support and self-service options for itinerary changes, travel updates, destination info, and more. Talkative’s Generative AI Chatbot integrates with your backend systems and knowledge base to accurately answer traveller or guest queries, provide real-time information, and automate tasks like booking management. For high-value, complex, or urgent issues, the chatbot seamlessly escalates interactions to the right team or agent, ensuring a fast, personalised resolution while reducing agent workload.
Empower your advisors to deliver faster, more accurate support for booking inquiries and other travel-related issues. Talkative’s AI-enhanced live chat provides agents with accurate response suggestions, real-time information, and next-step recommendations. With features like AI Agent Copilot and real-time translation technology, your team can deliver higher-quality service and answer traveller or guest queries more efficiently - reducing wait times, improving customer satisfaction, and increasing direct bookings.
Connect with travellers and guests on the go via their favourite messaging apps, offering maximum convenience. Provide travel updates, booking confirmations, and general customer service via WhatsApp, SMS, and Facebook Messenger with Talkative’s AI-enhanced social messaging capabilities. Integrate all chat and messaging channels into a single agent console, allowing your travel agents to manage customer conversations efficiently without switching screens.
Give your customers the same level of personalised service online as they’d expect in person. With Talkative’s on-demand and scheduled video chat, your travel advisors can provide face-to-face consultations for high-value bookings, complex itineraries, and in-depth travel advice - all without requiring downloads. Agents can walk customers through destination information, flight options, accommodation details, trip upgrades, and more - improving customer satisfaction and increasing travel conversions while delivering a stand-out digital CX.
Reduce call wait times, enhance guest satisfaction, and replace clunky IVRs with Talkative’s intelligent Voice AI. Our AI Voicebot can handle a wide range of travel and hospitality inquiries - such as booking management, flight status updates, hotel reservations, and cancellation policies - in multiple languages, 24/7. Integrated with your knowledge base and CRM, Voice AI delivers instant, accurate responses while seamlessly escalating complex issues to the right team or agent - ensuring a smooth, human-like experience for every caller.
Gain a deeper understanding of customer service performance and traveller or guest needs with Talkative’s AI Analytics & Reporting features. Track key metrics like booking conversions, resolution rates, and CSAT scores through real-time dashboards and AI Alerts. Leverage tools like AI Interaction Summaries, Insights Reports, and Knowledge Base Testing to identify service gaps, uncover booking trends, and improve operational efficiency.
Integrate Talkative into your existing CRM and contact centre systems to create a unified view of every interaction. With deep integrations into leading CRMs and contact centre systems - like Salesforce and Mitel - your agents can instantly access customer data, travel history, and booking details. This allows them to provide faster, more personalised support. Our seamless deployment reduces integration time by up to 50%, helping you unlock faster ROI while improving guest satisfaction and booking efficiency.
Book your personalised demo below and discover what Talkative can do for your travel or hospitality business.
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