Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.Read Story
Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.Read Story
Think WhatsApp is automatically GDPR compliant for businesses? Think again. Read more to learn about the steps you need to take to protect your customers' data.Read Story
Download Contact Babel's 'Inner Circle Guide to Video & Next-Generation Customer Contact' for free. Discover how video chat and new technologies can transform your contact centre.Read Story
To build the best strategy for your digital customer experience, you’ll need these tried and tested tactics. Read more and learn how to supercharge your CX!Read Story
Want to make sure you’re connecting with both your customers and your team? You’ll need these nine essential communication channels. Read the full list here.Read Story
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