Managing customer perception is your secret weapon for unlocking new conversions. Discover what people really think about your brand with our new guide.

What is proactive customer service, and how do you implement it for your business? In this guide, we reveal all with definitions, benefits, and best practices!

Wondering what types of customers are really visiting your site? Discover how to identify your customers' true needs and transform your digital strategy.

Are you tired of your customers going elsewhere? You need our list of SMART customer service goals - with real life business examples to educate and inspire.

Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.

Think WhatsApp is automatically GDPR compliant for businesses? Think again. Read more to learn about the steps you need to take to protect your customers' data.