Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers
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Press Release: Talkative partners with Formula 1®

Talkative News

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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Live Chat and Chatbots

Chat Transcripts 101: How to Offer Customers Chat Transcripts

Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.

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How to Make WhatsApp GDPR Compliant When Talking to Customers

Think WhatsApp is automatically GDPR compliant for businesses? Think again. Read more to learn about the steps you need to take to protect your customers' data.

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mobile video chat
Video chat

Contact Babel: Inner Circle Guide to Video & Next-Generation Customer Contact

Download Contact Babel's 'Inner Circle Guide to Video & Next-Generation Customer Contact' for free. Discover how video chat and new technologies can transform your contact centre.

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Customer Experience

5 Simple Tactics for Your Digital Customer Experience Strategy

To build the best strategy for your digital customer experience, you’ll need these tried and tested tactics. Read more and learn how to supercharge your CX!

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Customer Experience

Most Important Call Center Technology of 2021

Is your contact center using the latest technology? See how you can improve your customer experience with the best call center tech!

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Communication channel icons including video chat pie chart bullhorn speaker email chatbot

The 9 Most Essential Digital Communication Channels for Business

Want to make sure you’re connecting with both your customers and your team? You’ll need these nine essential communication channels. Read the full list here.

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Live chat interaction