Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.
Read Story
.jpg)
What are the key contact centre performance metrics you should be tracking this year? From resolution to response times, discover the 12 most useful metrics according to our experts.
Read Story.jpg)
Ready to deal with increased customer service queries this Christmas? Discover our 5 simple tips that will help you deliver excellent holiday customer service in 2020.
Read Story.jpg)
Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.
Read Story
Is your business struggling during UK lockdown? You aren’t alone! Discover five practical ways you can keep your business running and overcome some of the huge challenges faced by many businesses in multiple sectors right now.
Read Story.jpg)
Omnichannel vs multichannel: what’s the difference? Both involve the use of multiple channels to market a business and communicate with customers, but while one focuses on customer engagement, the other focuses on customer experience. Click here to discover the important differences between an omnichannel and multichannel strategy.
Read Story.jpg)
Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.
Read Story
