BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

text-to-speech vs. speech-to-speech
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What is Text-to-Speech vs. Speech-to-Speech in Voice AI? Pros & Cons

August 21, 2025
Time:
12
mins

Curious about the difference between text-to-speech and speech-to-speech in voice AI? Explore the pros, cons, and which is best for your customer support needs.

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customer using retail chatbot
Jul 22, 2025
Time:
8
mins

Chatbot Containment Rate: What it is & How to Improve it

Want to understand and improve your chatbot containment rate? Boost bot performance and enhance CX with our expert tips and best practices.

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how does live chat work
Jul 11, 2025
Time:
10
mins

How Does Live Chat Work: The Essential Guide

Deliver faster, more effective customer support with live chat. Discover how it works, key features to look for, and best practices for success.

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multilingual customer support
Jun 16, 2025
Time:
7
mins

How to Improve & Scale Multilingual Customer Support (Without Hiring)

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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EU Artificial Intelligence Act
Jun 6, 2025
Time:
8
mins

EU AI Act Compliance & Chatbots: What Businesses Need to Know

Using AI tools like chatbots or voicebots in customer service? Learn how to stay compliant with the EU AI Act and reduce risk across all AI-driven interactions.

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AI voice bot solutions compared
May 27, 2025
Time:
8
mins

AI Voice Bot Solutions Compared: Which Provider is Best for Your Business?

Exploring voice AI but not sure which solution is right for you? Compare top providers and learn the key factors to consider when evaluating AI voice bots.

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AI prompt size vs. LLM response time
Apr 30, 2025
Time:
3
mins

How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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