Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.Read Story
Wondering how to increase your customer engagement? Discover our favourite customer engagement examples and how they can help boost your customer retention.Read Story
Providing video chat for customer service is easier than you might think. Discover how you can offer the best video customer service with our hands-on guide.Read Story
What are the key contact centre performance metrics you should be tracking this year? From resolution to response times, discover the 12 most useful metrics according to our experts.Read Story
Ready to deal with increased customer service queries this Christmas? Discover our 5 simple tips that will help you deliver excellent holiday customer service in 2020.Read Story
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