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chatbots vs conversational AI
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Chatbots vs Conversational AI: Understanding the Differences

February 29, 2024
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9
mins

Unsure about the distinction between chatbots and conversational AI? Unravel their differences and capabilities so you can choose the right solution for your business.

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live chat sales
Feb 22, 2024
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9
mins

10 Ways to Increase Live Chat Sales in 2024

Looking to increase online sales and capture more leads? Unlock the power of live chat with our top 10 ways to boost live chat sales in 2024.

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AI chatbot for insurance industry
Feb 14, 2024
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9
mins

Insurance Chatbots: Use Cases, Benefits & Best Practices

Explore how insurance chatbots can boost efficiency and transform the digital CX for potential customers, policyholders, brokers, and third parties.

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support agent using AI customer service
Feb 7, 2024
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9
mins

AI Customer Service: 6 Ways to Leverage AI in 2024

Curious about AI and how it can improve your CX? Get ahead of the curve with our essential guide, including 6 key examples of AI in customer service.

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Salesforce live chat
Feb 1, 2024
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How to Use Salesforce Live Chat for Customer Support

Salesforce is a leading CRM platform that also offers live chat - but is their solution the best option for customer support? Find out with our latest blog.

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AI chatbot
Jan 24, 2024
Time:
7
mins

Decision Tree vs. AI Chatbots: What’s the difference?

Not sure which chatbot is right for your business? Explore the evolution of bots, from rule-based to AI-powered virtual agents, plus the pros and cons of each type.

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AI brain knowledge base graphic
Jan 19, 2024
Time:
8
mins

AI Knowledge Base: What It Is & How to Use One in 2024

AI knowledge bases are dynamic tools that can help agents and customers alike. Learn what they are, how they work, and how to use them in the context of customer support.

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