Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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How to balance a cutting-edge digital transformation strategy with human support

There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.

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How Website Communications Can Help You Future-Proof Your Contact Centre

In today's climate, customer expectations for high calibre customer service and human interaction are as high as ever. But how can businesses ensure they provide exceptional service to their customers with fewer resources and higher query volumes, now and into the future?

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The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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4 Ways to Improve Contact Centre Efficiency during the Covid-19 outbreak

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

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PRESS RELEASE: Talkative Partners with Salesforce to Deliver Website-Driven Contact Centre Solutions

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

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10 Ways to Generate More Inbound Leads From Your Website + Infographic

So you’ve managed to get people to your website – that’s the half the battle done. The next part is helping these website visitors actually become leads, and here are 10 ways to help you do it.

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