Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

Press Release: Talkative partners with Formula 1®

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

Read Story

How to Ensure a HIPAA Compliant Chat: A FULL Checklist

Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.

Read Story

How to Choose the Best Multilingual Live Chat

Looking for a multilingual live chat so you can support your international customers? Discover what features make a chat translator stand out and choose the best multilingual chat support for your customers.

Read Story

9 Ways Call Back can Immediately Benefit your Business

Want to generate more leads and provide great customer service whilst also reducing the demand on your contact centre? Customer callback is your answer! Discover how a callback option on your website can shorten wait times, generate leads, and create happier customers and agents.

Read Story

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

Read Story

How to balance a cutting-edge digital transformation strategy with human support

There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.

Read Story

How Website Communications Can Help You Future-Proof Your Contact Centre

In today's climate, customer expectations for high calibre customer service and human interaction are as high as ever. But how can businesses ensure they provide exceptional service to their customers with fewer resources and higher query volumes, now and into the future?

Read Story

Always in the loop.

Subscribe to updates and new posts from our blog
We will never share your email address with third parties.