Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

Press Release: Talkative partners with Formula 1®

Talkative News

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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Customer Service

Top 12 Contact Centre Performance Metrics to Track in 2021

What are the key contact centre performance metrics you should be tracking this year? From resolution to response times, discover the 12 most useful metrics according to our experts.

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Customer Service

How-to Provide Excellent Holiday Customer Service this Christmas

Ready to deal with increased customer service queries this Christmas? Discover our 5 simple tips that will help you deliver excellent holiday customer service in 2020.

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Live Chat and Chatbots

What is a Virtual Agent and what can it do for your Business?

Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.

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Sales & Leads

UK lockdown: How to ensure your small business survives

Is your business struggling during UK lockdown? You aren’t alone! Discover five practical ways you can keep your business running and overcome some of the huge challenges faced by many businesses in multiple sectors right now.

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Omnichannel

Omnichannel vs Multichannel: the Important Differences You Need to Know

Omnichannel vs multichannel: what’s the difference? Both involve the use of multiple channels to market a business and communicate with customers, but while one focuses on customer engagement, the other focuses on customer experience. Click here to discover the important differences between an omnichannel and multichannel strategy.

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Live Chat and Chatbots

How to Ensure a HIPAA Compliant Chat: A FULL Checklist

Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.

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