Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

The Past, Present and Future of Customer Contact: Driving contact centres into the 2020s

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

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PRESS RELEASE: Talkative Partners with Salesforce to Deliver Website-Driven Contact Centre Solutions

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

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10 Ways to Generate More Inbound Leads From Your Website + Infographic

So you’ve managed to get people to your website – that’s the half the battle done. The next part is helping these website visitors actually become leads, and here are 10 ways to help you do it.

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How to Fail at Customer Service

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

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How to balance automation and retention

Companies rely on both acquisition and retention for maximising revenue and growth. Here are six ways to help you effectively balance your acquisition and retention strategies, to make sure that once your clients are brought on board, they stick.

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The Talkative Brand Story

Before anyone gets to know your company, they form an opinion just by looking at your name and logo. So, we wanted to share the story of how we developed the Talkative brand.

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Pros and Cons of Using Live Video Calling in your Contact Centre

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

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