✨ Learn How UK Retailer Healthspan Achieved a 90% AI Resolution Rate ✨
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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI live chat automation
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How to Enhance Live Chat with AI Automation: Best Tools for Contact Centers

March 10, 2025
Time:
10
mins

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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conversational voice AI
Feb 26, 2025
Time:
10
mins

Using Conversational Voice AI for Customer Support: Best Practices

Optimise call handling, automate more queries, and reduce wait times with conversational voice AI. Discover the best practices for maximising efficiency and CX.

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AI prompts for customer service
Feb 17, 2025
Time:
12
mins

How to Write AI Prompts for Customer Service (With Examples)

Effective prompt writing is the key to optimal AI interactions. Learn to craft prompts that’ll enhance AI accuracy, efficiency, and CX across channels.

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How to Improve Agent Performance
Jan 6, 2025
Time:
9
mins

How to Improve Agent Performance in 2025: A Guide for Agents & Supervisors

Are you a contact center agent trying to self-improve or a supervisor looking to empower your team? Explore key strategies to improve agent performance in 2025.

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Talkative 2025
Jan 3, 2025
Time:
2
mins

Talkative's Plan for 2025

Discover Talkative’s 2025 vision for transforming contact centres with advanced AI: LLM enablement, omnnichannel integration, and rapid deployment for better conversations.

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chatbot management
Dec 20, 2024
Time:
9
mins

Chatbot Management: How to Improve AI Chatbot Performance in 2025

Want to improve and optimise your AI chatbot performance in 2025? Become a strategic and effective chatbot manager with our latest guide.

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AI IVR
Dec 9, 2024
Time:
8
mins

What is AI IVR? The Benefits of AI-Powered Call Handling

AI can transform call handling by enhancing the capabilities and user experience of traditional IVR. Unlock the power of AI-enhanced IVR with our latest blog.

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Want to see real-world results from an AI chatbot?

Discover how Healthspan achieved 90% AI resolution rates at their busy contact centre

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