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Learn how to scale support with customer-friendly AI service

Read our articles on delivering a more efficient and satisfying CX with AI customer service.

voice AI customer service
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AI Voice Chatbot: Definition, Use Cases, Benefits

October 4, 2024
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9
mins

Voice AI can transform customer service from AI-driven call routing to multilingual support. Learn all you need to know about this technology with our complete guide.

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chatbot ROI
Oct 1, 2024
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9
mins

How to Calculate Chatbot ROI: A Complete Guide

Chatbot ROI reveals whether your investment in automation is delivering meaningful results. Learn how to calculate it and more with our comprehensive guide.

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generative AI in customer service
Sep 16, 2024
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9
mins

Generative AI in Customer Service: Benefits & Applications

Want to improve your digital CX, boost agent productivity, and maximise efficiency? Learn how with generative AI for customer service.

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AI chatbot best practices
Sep 5, 2024
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8
mins

AI Chatbot Best Practices: 10 Strategies for 2024

AI chatbots enhance efficiency and your CX - but only if they’re used effectively. Follow our chatbot best practices to avoid pitfalls and optimise performance.

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generative ai for retail
Jul 15, 2024
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7
mins

Generative AI for Retail: Use Cases & Benefits

Generative AI for retail can be a CX and efficiency game-changer. Discover how you can leverage this technology with our top use cases and benefits.

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omnichannel chatbot
Jul 8, 2024
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8
mins

Using Omnichannel Chatbot for Customer Service: Essential Guide

Want to provide a seamless and cohesive chatbot experience across platforms and touchpoints? Harness the power of omnichannel chatbots.

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AI in customer service
Jun 10, 2024
Time:
7
mins

How to Use AI Customer Support: 8 Strategies

Interested in leveraging AI for a better CX and increased efficiency? Learn how with our top 8 strategies for using AI in customer service.

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