✨ Don’t Miss ContactBabel’s 2025 Inner Circle Guide on AI Chatbots & Voicebots ✨
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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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email AI automation
Apr 22, 2025
Time:
mins

AI Email Response Tools for Customer Support: How to Automate Emails & Boost Efficiency

Looking to improve the speed and efficiency of email customer support? Learn how to automate replies with AI with optimal accuracy and service quality.

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AI live chat automation
Mar 10, 2025
Time:
10
mins

How to Enhance Live Chat with AI Automation: Best Tools for Contact Centers

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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conversational voice AI
Feb 26, 2025
Time:
10
mins

Using Conversational Voice AI for Customer Support: Best Practices

Optimise call handling, automate more queries, and reduce wait times with conversational voice AI. Discover the best practices for maximising efficiency and CX.

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AI prompts for customer service
Feb 17, 2025
Time:
12
mins

How to Write AI Prompts for Customer Service (With Examples)

Effective prompt writing is the key to optimal AI interactions. Learn to craft prompts that’ll enhance AI accuracy, efficiency, and CX across channels.

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How to Improve Agent Performance
Jan 15, 2025
Time:
9
mins

How to Improve Agent Performance in 2025: A Guide for Agents & Supervisors

Are you a contact center agent trying to self-improve or a supervisor looking to empower your team? Explore key strategies to improve agent performance in 2025.

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Talkative 2025
Jan 5, 2025
Time:
2
mins

Talkative's Plan for 2025

Discover Talkative’s 2025 vision for transforming contact centres with advanced AI: LLM enablement, omnnichannel integration, and rapid deployment for better conversations.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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