Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.
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Chat transcripts are a valuable copy of a live chat interaction between a customer and agent. Find out how to get them to your customers and improve the customer experience.
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Think WhatsApp is automatically GDPR compliant for businesses? Think again. Read more to learn about the steps you need to take to protect your customers' data.
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Download Contact Babel's 'Inner Circle Guide to Video & Next-Generation Customer Contact' for free. Discover how video chat and new technologies can transform your contact centre.
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To build the best strategy for your digital customer experience, you’ll need these tried and tested tactics. Read more and learn how to supercharge your CX!
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Is your contact center using the latest technology? See how you can improve your customer experience with the best call center tech!
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Want to make sure you’re connecting with both your customers and your team? You’ll need these nine essential communication channels. Read the full list here.
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