Welcome to the Talkative Blog

Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.

Looking for a multilingual live chat so you can support your international customers? Discover what features make a chat translator stand out and choose the best multilingual chat support for your customers.

Want to generate more leads and provide great customer service whilst also reducing the demand on your contact centre? Customer callback is your answer! Discover how a callback option on your website can shorten wait times, generate leads, and create happier customers and agents.

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.

In today's climate, customer expectations for high calibre customer service and human interaction are as high as ever. But how can businesses ensure they provide exceptional service to their customers with fewer resources and higher query volumes, now and into the future?