Formula 1 car on track

Press Release: Talkative partners with Formula 1®

Talkative News

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans.

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Virtual shopping assistant selling product to customer online
Customer Experience

Virtual Shopping: Humanising the Digital Retail Experience

Wondering whether virtual shopping is right for your brand? Discover the future of e-commerce with our guide on bringing the in-store experience online.

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Customer service rep hanging up on rude customer
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How to Deal with Rude Customers: Tips for Customer Service

Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service!

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Customer checking his watch after an inconvenience
Customer Service

Stop Saying 'Sorry for the Inconvenience' - Say This Instead

Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!

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Live Chat and Chatbots

Customer Service Chatbots: Everything You Need to Know

Customer service chatbots can supercharge how you manage sales and support. Discover how with our ultimate guide on self-service bots and virtual agents!

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customer perceptions
Customer Experience

Customer Perception: What it is and How to Improve it

Managing customer perception is your secret weapon for unlocking new conversions. Discover what people really think about your brand with our new guide.

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Customer Service

Proactive Customer Service: It’s Essential for Your Business.

What is proactive customer service, and how do you implement it for your business? In this guide, we reveal all with definitions, benefits, and best practices!

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