If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.
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There is a vast array of digital solutions available to help achieve digital transformation in contact centres. So, it’s important to remember that the key to success lies in striking the balance between providing customers with the cutting edge tech they demand, as well as the valuable human support they need.
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In today's climate, customer expectations for high calibre customer service and human interaction are as high as ever. But how can businesses ensure they provide exceptional service to their customers with fewer resources and higher query volumes, now and into the future?
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Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers.
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Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times.
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Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users.
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So you’ve managed to get people to your website – that’s the half the battle done. The next part is helping these website visitors actually become leads, and here are 10 ways to help you do it.
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