Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers
Formula 1 car on track

Press Release: Talkative partners with Formula 1®

Talkative News

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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Customer frustrated surrounded by bad customer service icons
Customer Service

11 Worst Digital Customer Service Mistakes (and How to Fix Them)

Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.

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chatbot with graph, clock, magnifying glass
Live Chat and Chatbots

The 7 Most Important Chatbot Analytics to Track Success

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.

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Customer and business shaking hands
Customer Experience

How to Build Better Customer Relations: Your Questions Answered

Wondering what the term customer relations really means? Learn the true definition and discover how you can build the best relationships with your customers.

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Company logos with microphone
Customer Experience

Discover how Enjovia excels at Digital Customer Engagement

How can you improve your on-site customer engagement? We spoke to the Managing Director of Enjovia for some great insights on how to better engage your customers online.

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millennials vs gen Z
Customer Experience

[Infographic] Millennials vs Gen Z: How are they different?

Discover the 12 key differences between Gen Z and Millennials that all businesses and marketers need to know!

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Man confused by website engagement tools
Sales & Leads

The 21 Best Website Engagement Tools to Win Customer Attention

With so many website engagement tools to choose from, how do you decide which is best for you? Discover our favourite tools for winning customer attention.

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