Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.
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Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.
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How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.
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Wondering what the term customer relations really means? Learn the true definition and discover how you can build the best relationships with your customers.
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How can you improve your on-site customer engagement? We spoke to the Managing Director of Enjovia for some great insights on how to better engage your customers online.
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Discover the 12 key differences between Gen Z and Millennials that all businesses and marketers need to know!
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With so many website engagement tools to choose from, how do you decide which is best for you? Discover our favourite tools for winning customer attention.
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