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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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Chatbot Containment Rate: What it is & How to Improve it

July 22, 2025
Time:
8
mins

Want to understand and improve your chatbot containment rate? Boost bot performance and enhance CX with our expert tips and best practices.

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AI live chat automation
Mar 10, 2025
Time:
10
mins

How to Use Live Chat AI: Best Tools for Contact Centers

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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conversational voice AI
Feb 26, 2025
Time:
10
mins

Using Conversational Voice AI for Customer Support: Best Practices

Optimise call handling, automate more queries, and reduce wait times with conversational voice AI. Discover the best practices for maximising efficiency and CX.

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AI prompts for customer service
Feb 17, 2025
Time:
12
mins

How to Write AI Prompts for Customer Service (With Examples)

Effective prompt writing is the key to optimal AI interactions. Learn to craft prompts that’ll enhance AI accuracy, efficiency, and CX across channels.

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How to Improve Agent Performance
Jan 15, 2025
Time:
9
mins

How to Improve Agent Performance in 2025: A Guide for Agents & Supervisors

Are you a contact center agent trying to self-improve or a supervisor looking to empower your team? Explore key strategies to improve agent performance in 2025.

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Talkative 2025
Jan 5, 2025
Time:
2
mins

Talkative's Plan for 2025

Discover Talkative’s 2025 vision for transforming contact centres with advanced AI: LLM enablement, omnnichannel integration, and rapid deployment for better conversations.

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chatbot management
Jan 3, 2025
Time:
9
mins

Chatbot Management: How to Improve AI Chatbot Performance in 2025

Want to improve and optimise your AI chatbot performance in 2025? Become a strategic and effective chatbot manager with our latest guide.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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