✨ Don’t Miss ContactBabel’s 2025 Inner Circle Guide on AI Chatbots & Voicebots ✨
Grey cross

BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI voice bot solutions compared
New

AI Voice Bot Solutions Compared: Which Provider is Best for Your Business?

May 27, 2025
Time:
8
mins

Exploring voice AI but not sure which solution is right for you? Compare top providers and learn the key factors to consider when evaluating AI voice bots.

Read Story
voice AI customer service
Oct 4, 2024
Time:
9
mins

AI Voice Chatbot: Definition, Use Cases, Benefits

Voice AI can transform customer service from AI-driven call routing to multilingual support. Learn all you need to know about this technology with our complete guide.

Start Reading
chatbot ROI
Oct 1, 2024
Time:
9
mins

How to Calculate Chatbot ROI: A Complete Guide

Chatbot ROI reveals whether your investment in automation is delivering meaningful results. Find out how to calculate it and more with our comprehensive guide.

Start Reading
generative AI in customer service
Sep 16, 2024
Time:
9
mins

Generative AI in Customer Service: Benefits & Applications

Want to improve your digital CX, boost agent productivity, and maximise efficiency? Discover how with generative AI for customer service.

Start Reading
AI chatbot best practices
Sep 5, 2024
Time:
8
mins

AI Chatbot Best Practices: 10 Strategies for 2025

AI chatbots enhance efficiency and your CX - but only if they’re used effectively. Follow our chatbot best practices to avoid pitfalls and optimise performance.

Start Reading
generative ai for retail
Jul 15, 2024
Time:
7
mins

Generative AI for Retail: Use Cases & Benefits

Generative AI for retail can be a CX and efficiency game-changer. Discover how you can leverage this technology with our top use cases and benefits.

Start Reading
omnichannel chatbot
Jul 8, 2024
Time:
8
mins

Using Omnichannel Chatbot for Customer Service: Essential Guide

Want to provide a seamless and cohesive chatbot experience across platforms and touchpoints? Harness the power of omnichannel chatbots.

Start Reading

Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.