Digital AI
Move beyond rigid automation with intelligent AI agents that actually help your customers.
The Problem
Traditional chatbot journeys frustrate customers and overload teams, fuelling friction, inefficiency, and churn.
Decision-tree chatbots don't understand intent, nuance, or customer needs.
Customers get stuck in frustrating bot loops, unable to get a real answer.
More queries spill into live chat queues and other channels, increasing wait times and costs.
Low resolution and poor CX erode trust, leading to dissatisfaction and lost revenue.
The Solution
Fix your digital support with accurate, reliable AI that's built to drive resolution across chat and messaging channels.
AI instantly understands intent and responds to customers in a natural, human-like way.
Information is drawn from your company knowledge base, so responses are clear and precise.
AI integrates with your systems to pull data and complete tasks, not just answer questions.
If an agent is still needed, the interaction is handed over seamlessly with full context intact.
The Benefits
Fully contain up to 90% of digital support queries without compromising CX or CSAT.
Provide instant answers and reduce delays for chat and messaging interactions.
Give agents more capacity for complex, sensitive, and revenue-driving conversations.
Create a stronger, more efficient digital support model that reduces costs and drives revenue.
“We’ve seen a clear impact on sales thanks to Digital AI. It’s able to suggest compatible products, encourage add-to-cart behaviour, and increased average order value by 35%! So it’s not just helping with service — it’s actively supporting our strategic KPIs.”
Yary Paz, Project Manager for Customer Service Innovation
Our solution uses knowledge, prompts, integrations, and advanced AI models to ensure accuracy, reliability, and on-brand consistency.
The AI retrieves responses and information from approved company content only.
Your AI's behaviour, actions, and escalation rules are dictated by prompts and guardrails.
Connecting your CRM and other systems allows AI to retrieve data and take action, not just respond.
An advanced LLM recognises intent, enables natural dialogue, and produces responses instantly.
Combining intelligent automation, advanced AI features, and continuous optimisation.
Deploy AI agents across live chat, WhatsApp, SMS, and Facebook Messenger.
Provide accurate answers, pull data from CRMs and APIs, and automate tasks like order status lookups.
Build and configure AI agents with flexible prompts instead of complex, rigid decision trees.
Assist customers in their preferred language and improve accessibility with real-time translation.
Support agents after handoffs with AI assistance, including response suggestions and guidance.
Monitor and improve AI performance incrementally using analytics, reporting, and data-driven insights.
Combining intelligent automation, advanced AI features, and continuous optimisation.
Deploy AI agents across live chat, WhatsApp, SMS, and Facebook Messenger.
Provide accurate answers, pull data from CRMs and APIs, and automate tasks like order status lookups.
Build and configure AI agents with flexible prompts instead of complex, rigid decision trees.
Assist customers in their preferred language and improve accessibility with real-time translation.
Support agents after handoffs with AI assistance, including response suggestions and guidance.
Monitor and improve AI performance incrementally using analytics, reporting, and data-driven insights.
Talkative works as an AI layer that integrates seamlessly with leading CRMs and contact centre systems.
“Achieving a 90% resolution rate has been massive for our contact centre. Agents now have far more time on their hands to concentrate on other tasks. Overall, getting Talkative’s Digital AI is a no-brainer. It’s mindblowing to see the responses it gives.”
Rob King, Head of IT at Healthspan
Talkative offers a practical, low-risk route to implement Digital AI with expert onboarding, a phased rollout, and ongoing guidance.
Deploy fast with AI that's designed to layer into your existing tools, systems and workflows.
Work closely with our Customer Success team to choose the best use cases, set up the AI, and ensure a successful launch.
Begin with key use cases, then scale in stages as you learn, optimise, and gain confidence in the solution.
Keep analysing performance and finding opportunities to improve with ongoing guidance from Talkative.
Trusted by leading brands
Get Started
See Talkative in action with a live demonstration tailored to your use case.
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Talkative Digital AI enables contact centres to deliver faster, smarter support across chat and messaging channels. It uses AI Agents to understand what customers need, provide accurate answers, support self-service journeys, and bring in a human agent with full context when needed.
Talkative Digital AI works by combining your approved company knowledge, prompts, guardrails, integrations, and advanced AI models (LLMs). This means the AI can retrieve accurate information, follow your rules and workflows, respond in a natural way, and hand over to an agent with full context when a query needs human support.
Talkative Digital AI can be deployed across live chat, WhatsApp, SMS, and Facebook Messenger. This helps organisations deliver consistent AI-powered support across the digital channels their customers already use.
Traditional chatbots rely on rigid decision trees and scripted journeys. Talkative Digital AI is prompt-based and built to understand intent and support natural conversations. This means customers can ask questions in their own words and get more helpful, relevant answers. It’s designed to provide intelligent self-service and drive resolution, not just routing or deflection.
Yes. Talkative Digital AI can connect with systems such as CRMs and other business tools to retrieve customer data and support self-service tasks, such as order status lookups and appointment bookings. This means it can do more than simply answer questions, helping customers complete journeys without needing to wait for an agent.
If Talkative Digital AI can’t resolve a query confidently, it can escalate the interaction to a human agent. The handover includes the conversation context, so agents can pick up where the AI left off, and customers don’t have to repeat themselves.
Talkative Digital AI is grounded in approved company knowledge and guided by prompts and guardrails. This helps keep responses accurate, consistent, and aligned with your brand. Teams can also monitor performance through analytics and reporting, then refine the knowledge base, prompts, and workflows over time.
Talkative Digital AI can help contact centres improve resolution rates, reduce pressure on agents, improve service speed and efficiency, and even drive sales and revenue. Real results from our customers include a 90% AI resolution rate for online queries and a 35% increase in average order value among customers who engaged with Digital AI.
