IMPROVE CX

Keep both pre- 
and post-purchase customers happy

If your customers are looking to spend, show them personalised, human engagement. If they’re looking for fast support, deliver instant AI-powered answers. Everyone’s a winner.

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Live chat
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Video chat
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Cobrowse
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Chatbot
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Callbacks
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Social & SMS
Video chat interaction in website chat widget
Bugaboo Logo

Talkative makes it easy for you to improve digital CX

Reduce customer waiting

Serve all customers faster with AI and smart live chat tools.

Speed up workloads

Deliver faster agent responses and chat transcript reviews with AI's help.

Uncover CX blindspots

Monitor agent interactions, build bespoke reporting, and gain AI insights.

Use cases

“Bugaboo automates support queries by 50% and increases pre-purchase engagement with Talkative."

Yarliys Paz - Global Ecommerce Project Manager at Bugaboo

Yarilys Paz - Global Ecommerce Project Manager at Bugaboo.

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Customer on Bugaboo website using Talkative

use-case walkthrough

Now any CX team can easily 
improve digital CX

Innovate your CX and increase positive engagement with a range of tools that speed up the customer journey, minimise customer tension, and spark customer delight.

Talkative AI Interaction Insights

Analyse thousands of interactions in seconds

Use AI Interaction Insights and summaries to discover the voice of the customer and areas to improve - without hours spent studying chats.

Supervisor superpowers

Make sure your supervisors can always keep track of every agent and interaction, thanks to tools like Chat Monitoring, Supervisor Whisper, and Editable Supervisor Dashboards.

Supervisor Dashboard
Talkative Chat & Automatic Translation

Instant, personalised service for every customer

A fast CX is often the best CX: Talkative’s AI chatbots deliver your customers 24/7 multilingual customer service on autopilot, saving them time with instant self-service answers.

Anticipate customer needs in real-time

Equip your agents with tools that help them serve and sell to multiple customers at once, including features like AI Agent Assist, Message Preview, and more.

Talkative AI Agent Assist
Talkative Video Chat in Smartphone

Instant face-to-face video experiences

With visual customer channels like 1-1 live video chat and screenshare, Talkative enables you to enhance communication, sell more, and wow with real-time personalisation.

Design on-brand chat experiences

Say goodbye to static chat widgets and greet your customers with appealing experiences that you can tailor with to-the-pixel customisation.

Chat Widget Editor
Talkative Engagement Nudges

Steer a smooth customer journey

Trigger nudges, callouts, and pop-ups to generate engagement and triage support, helping you address customer concerns and prevent abandonment.

Make more money with less work

Talkative gives B2C CX teams the tools they need to:

Support faster

Automate post-purchase support queries with AI.

Scale engagement

Spark more pre-purchase conversations with real-time pop-ups and nudges.

Deliver a CX that sells

Convert digital visitors into customers with chat, messaging, video, and more.

In our customer’s words...

What makes Talkative special?

"We've received great service from all members of the team we've interacted with at Talkative, from the developers to the directors."
Rob King Healthspan Photo
Rob King
IT Manager
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"Talkative were always available for any questions, which gave us the confidence we made the right choice."
Cezar Almeida - Lendinvest Photo
Cezar Almeida
Design Manager
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“Our guests are at the heart of everything we do, and we are so proud to be able to offer this personal service to our guests.”
Clare Ward Photo
Clare Ward
Director of Customer Service
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“The tool is incredibly intuitive, making it easy for our team.”
Yarilys Paz Photo
Yarilys Paz
Ecommerce Project Manager
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“Talkative has been a winner all around.”
Juliana Product Deliver Manager
Juliana Beshiri
Product Delivery Manager
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“Having worked in IT for nearly 20 years, I can honestly say that Talkative is one of the best partners.”
Josh Hamit CIO
Josh Hamit
CIO
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