Enhanced Outbound SMS

‍We've upgraded and enhanced our Outbound SMS experience, making it easier for you to manage customer communications. 

Now integrated directly into your Console, the refreshed interface allows agents to handle SMS messaging seamlessly alongside other chat channels.

It means you can efficiently and effortlessly manage SMS and all other chat interactions from a single, unified interface.

What's New?

With our revamped Outbound SMS functionality, you and your agents can now enjoy…

• Unified Console Interface: Access all chats, including outbound SMS, conveniently from a single window.
• Customer History Recognition: Automatically retrieves previous chat histories and customer names upon entering a phone number.
• Canned Message Support: Quickly respond to customers using your saved canned messages, improving response time and consistency.

Additional enhancements are coming soon - stay tuned for more updates!

Getting started 

Need help getting started with our Outbound SMS enhancements? 

Get in touch with your Talkative account manager today.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer who likes the look of this feature? 

Book a demo with us today, or reach out to our team with any questions.